Client Relations Specialist

Customer Service Administrator / Client Relations Specialist 📍 Ware/Welwyn Garden City, Hertfordshire 💰 £28,000–£30,000 🕐 Full-time, Monday–Friday 🏢 Office-based initially, with hybrid working expected once settled I'm hiring for an established and growing technology services business looking for a Customer Service Administrator / Client Relations Specialist to become a key point of contact across customers, suppliers and internal teams. This is much more than a standard admin role. You'll sit at the centre of the customer journey, helping coordinate everything from initial enquiries and onboarding through to service requests, installations, equipment, billing and ongoing support. Client Relations Specialist JD What you'll be doing

• Acting as a first point of contact for customers via phone and email
• Managing customer queries and making sure issues are followed through to resolution
• Coordinating engineer visits, installations, collections and equipment movements
• Liaising with suppliers and internal teams including Sales, Finance, Service and Engineering
• Supporting new customer onboarding
• Managing shared inboxes and keeping customer records accurate
• Ordering equipment, parts and consumables
• Supporting billing, contracts and general operational administration Client Relations Specialist JD What they're looking for
• 1–2+ years' experience in customer service, administration or a phone-based role
• Strong phone manner and written communication
• Excellent organisation and attention to detail
• Someone confident managing multiple priorities at once
• A proactive, personable approach with strong client relationship skills
• Good Microsoft Office skills
• CRM or database experience would be beneficial Client Relations Specialist JD What's on offer
• £28,000–£30,000
• Varied role with exposure across customer service, operations, sales and finance
• Supportive, established business
• Genuine opportunity to develop and progress
• Hybrid working expected once fully settled into the role This would suit someone who enjoys speaking with customers, solving problems and keeping lots of moving parts organised, and wants something broader than a typical customer service position. Interested? Apply directly or message me for more information.