Client Care Assistant

Client Care Assistant – Knaphill Vets, Woking £27,000–£30,000 pro rata | 23.5 hours per week Working hours:

• Three weekday shifts: 8:00am–12:30pm
• Two weekday shifts: 2:00pm–6:30pm
• Saturday morning: one in four, 8:30am–12:30pm Knaphill Vets is one of Surrey's newest and fastest-growing veterinary practices, known for its supportive team, continuity of care and trusted relationships with pets and their owners. As part of Kin Vet Community, a collective of like-minded independent community veterinary practices, we benefit from shared expertise, collaboration and opportunities to develop our people, facilities and services, while retaining our own culture and leadership. Join a Team You'll Love We're a friendly, vibrant and sociable team who enjoy spending time together both in and out of work, from team lunches to regular get-togethers and shared adventures. We're looking for a warm, outgoing and compassionate Client Care Assistant who brings positive energy, enjoys working closely with colleagues and is passionate about making every client, patient and team member feel welcome. About the role Your responsibilities will include:
• Welcoming clients and their pets into the practice with a friendly and professional approach
• Managing incoming calls, emails and client enquiries
• Booking appointments and supporting the smooth running of the diary
• Providing excellent customer service and building trusted relationships with clients
• Processing payments and supporting financial queries
• Maintaining accurate client and patient records
• Supporting the clinical team with administration tasks
• Keeping the reception area welcoming, organised and efficient
• Providing reassurance and guidance to clients when they need it most About you We are looking for someone who is:
• Friendly, approachable and passionate about delivering excellent client care
• Confident communicating with clients face-to-face and over the phone
• Organised, reliable and able to manage a busy workload
• A team player who enjoys supporting colleagues
• Compassionate and understanding when dealing with clients and their pets
• Enthusiastic about working within a veterinary environment Previous experience in a veterinary practice, reception, customer service, hospitality, retail or another client-facing role would be beneficial, but we are more interested in finding someone with the right attitude, passion and commitment to providing exceptional care. Your Benefits A comprehensive benefits package designed to support you, your family, and your career
• 25 days' holiday + Bank Holidays (rising to 30 days after 5 years)
• Enhanced maternity & adoption leave (up to 6 months at 90% pay depending on years of service)
• Enhanced paternity leave (up to 4 weeks' full pay)
• 5 days family leave (compassionate/emergency leave)
• Private healthcare from April 2027
• 4% employer pension contribution
• Employee Assistance Programme (confidential wellbeing support)
• Free eye tests
• Staff discount on veterinary care within our practices
• Occupational Health Support The Curve Group is Kin Vet Community UK's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Kin Vet Community UK will have access to it.