Shop Manager

Lead our flagship Yeovil shop and help St Margaret's Hospice Care turn every donation, sale and volunteering opportunity into vital support for people facing life-limiting illness across Somerset.

• Location: Yeovil High Street
• Salary: £29,099 per annum
• Contract: Permanent, Full time
• Working pattern: 40 hours a week, worked five days out of seven. Rotas include weekdays, weekends and bank holidays. By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated staff and volunteers. The team's commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset. What can you expect to be doing? As Shop Manager, you will play a key role in ensuring our flagship store remains a welcoming, community‑focused shopping destination. Operating within a fast-paced environment, you will work effectively and efficiently to maximise income from sales, Gift Aid and supporting fundraising events. You will lead a blended team of staff and a committed group of volunteers, ensuring everyone feels valued, supported, and part of the St Margaret's family. You will:
• Lead the day-to-day running of a busy and well-established shop.
• Inspire, develop and support a dedicated team of staff and volunteers.
• Take ownership of the store's overall performance, driving sales, Gift Aid income and achieving agreed targets to support our vital hospice services.Create a positive shopping experience for our broad and loyal customer base, encourage donations and promote Gift Aid registration in line with HMRC guidance.
• Oversee donated stock from receipt and processing through to pricing, merchandising and sale.
• Maintain an attractive and commercially effective shop floor.
• Maintain and strengthen the store's profile and reputation within the local community
• Support the Area Manager with recruitment, training, and development of the team As this is a hands-on role in a busy retail environment, you'll need to be comfortable undertaking physical tasks, including lifting and moving donated goods. What will you bring?
• Experience in a retail management role, with proven experience of managing, motivating and developing a team. Experience within charity retail would be advantageous.
• Excellent communication skills and high standards of customer service
• A positive, proactive and supportive leadership style that enables staff and volunteers to feel valued and perform at their best.
• Experience of volunteer recruitment, retention, and training
• Champion our values and bring commitment and enthusiasm to an established store environment Inclusive recruitment If you need adjustments during the recruitment process, please contact recruitment@st-margarets-hospice.org.uk or call 01823 774834. Why join St Margaret's Hospice? You won't just be joining a fantastic team -- you'll become part of a welcoming, community-minded charity making a real difference every day. We offer a supportive and inclusive working environment alongside a range of benefits including: Holiday entitlement
• 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service
• Ability to buy and sell annual leave Pension scheme
• NHS pension continuation where applicable*
• 6% employer / 5% employee contribution for non-NHS staff Additional Benefits
• Life assurance cover (2x salary)*
• Health Cash Plans
• Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Opportunities to volunteer and support fundraising initiatives
• Eligibility criteria applies Want to Apply or Find Out More? We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role. If you have all the information you need, just click apply. We can't wait to hear from you! Closing date: 28th October 2026 We would love the opportunity to interview candidates before the closing date and may close the advert early for the right person.