Operations Manager, Security Services

About the Company: CITIC Telecom International Holdings Limited was established in 1997 in Hong Kong and was listed on The Stock Exchange of Hong Kong Limited on 3 April 2007. It is an Internet-oriented telecommunications enterprise providing comprehensive services. The Company's services cover international telecommunications services, providing mobile international roaming, international voice, international messaging, international data and international value-added telecommunications services, etc. to global carriers. The Group has established branch organisations in 22 countries and regions with more than 2,500 employees and over 160 PoPs globally. CITIC Group Corporation, a large multinational conglomerate headquartered in China, is the ultimate holding company of CITIC Telecom. Responsibilities:

• Lead, supervise, and develop Tier 1 SOC engineers, ensuring effective 24/7 security monitoring and shift coverage for MSS customers through resource planning and day-to-day direction.
• Conduct performance evaluations, coaching, and technical mentorship to maintain the expertise required for threat detection, investigation, and security tooling.
• Oversee the Tier 1 incident triage process, ensuring alerts are properly investigated, documented, and escalated in accordance with SLAs, and act as the primary escalation point for complex security events.
• Own and maintain Tier 1 SOPs, runbooks, and escalation matrices, while monitoring the quality of incident tickets, investigation notes, and customer communications.
• Ensure effective operation of SOC technologies (SIEM, SOAR, EDR) and drive automation initiatives to reduce alert fatigue and improve detection accuracy.
• Chair post-incident reviews and collaborate with Tier 2, Tier 3, and threat intelligence teams to update detection procedures based on new threat findings.
• Handle ad hoc projects as assigned. Requirements:
• Bachelor's degree or above in Information Technology, Computer Science, Computer Engineering, or a related discipline
• Professional certification in Information Security (e.g., CISSP, CISA, or GIAC) is highly preferred
• Minimum 8 years of experience in the IT industry, with a strong understanding of cross-functional team roles and responsibilities; candidates with less experience may be considered for the Assistant Operations Manager position
• Solid technical expertise in networking, cloud, operating systems, databases, and programming
• Familiarity with quality management frameworks such as ISO, Six Sigma, and ITIL
• Knowledge of project management methodologies, including PMBOK and Agile
• Excellent presentation and communication skills
• Fluency in Cantonese, Putonghua, and English We Offer:
• 5 days work week
• Discretionary year-end bonus
• Medical & dental insurance
• Training subsidies
• Free meals
• Free shuttle bus service
• Staff discount We offer competitive salary and benefit package including medical, life and dental insurance, 5-day work, 14 days paid annual leave and free shuttle bus service to the capable candidate. If you are interested, please immediately send your application stating your current & expected salary and date availability with full resume to Human Resources Department, CITIC Telecom International Holdings Limited (“CITIC Telecom”) by clicking "Apply Now". Please clearly indicate the applied position and reference number on your application. All personal data received will be treated strictly confidential and will be used for employment related purpose only.