Receptionist Assistant

We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Bolitho House, Penzance supporting the Penwith Community Mental Health Team and Dementia in Older People's Mental Health Service.The post holder should demonstrate a caring and sensitive approach to their work and be able to communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.This is a full-time post working 37.5 hours per week, Monday to Friday 08:45 to 17:00

Main duties of the job

The post holder will be required to provide a comprehensive service as part of the administration team, the Receptionist/Admin Assistant will provide the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older People's Mental Health Service (DOPMH) assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems, with a high degree of accuracy, always ensuring efficient and effective levels of service, on a daily basis.

There will be extensive liaison with service users, GP's, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

201-26-943

Job locations

Bolitho House

1 Laregan Hill

Penzance

TR18 4NY

United Kingdom

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Qualifications and Experience

Essential

• RSA III Word-Processing or equivalent qualification or experience
• GCSE English and Maths or equivalent qualification
• Previous clerical/admin/reception experience
• NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience

Desirable

• Experience of providing administrative support within a healthcare setting

Skills and Aptitude

Essential

• Good written communication skills including spelling, grammar and attention to detail
• Excellent knowledge and use of Microsoft - Outlook, Excel, Word

Person Specification

Qualifications and Experience

Essential

• RSA III Word-Processing or equivalent qualification or experience
• GCSE English and Maths or equivalent qualification
• Previous clerical/admin/reception experience
• NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience

Desirable

• Experience of providing administrative support within a healthcare setting

Skills and Aptitude

Essential

• Good written communication skills including spelling, grammar and attention to detail
• Excellent knowledge and use of Microsoft - Outlook, Excel, Word

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Bolitho House

1 Laregan Hill

Penzance

TR18 4NY

United Kingdom

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Bolitho House

1 Laregan Hill

Penzance

TR18 4NY

United Kingdom

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Qualifications and Experience

Essential

• RSA III Word-Processing or equivalent qualification or experience
• GCSE English and Maths or equivalent qualification
• Previous clerical/admin/reception experience
• NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience

Desirable

• Experience of providing administrative support within a healthcare setting

Skills and Aptitude

Essential

• Good written communication skills including spelling, grammar and attention to detail
• Excellent knowledge and use of Microsoft - Outlook, Excel, Word