HR Support Services Officer

We are pleased to announce that we are now welcoming applications for the role of HR Support Services Officer. We are looking to recruit two full time team members to join our team.

To provide high quality and efficient transactional HR services to the Trust and workforce, ensuring all transactions occur accurately, in a timely manner, in line with appropriate Trust Policies and Procedures.

Delivering a professional service focused on achieving a high level of customer satisfaction by offering support and advice where required and ensuring KPIs are met.

Please note that the post holder will be required to work from Lakeview House, Bedford.

Main duties of the job

The post holder will be responsible - along with a team of other Officers - for monitoring, managing and processing HR forms and pay queries using our online ticket management system (Halo ITSM).

Processing forms and responding to queries daily; taking a proactive approach to ensure that queries are resolved and HR forms are processed within the designated timeframes and SLAs.

About us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

per annum (pro rata for part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

247-SS-HRSSO-1026

Job locations

Lakeview House

Priory Business Park

Bedford

MK44 3JH

United Kingdom

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the online applicationStep 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the online applicationStep 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted

Person Specification

Qualifications

Essential

• Level 3 CIPD, or equivalent experience working in an HR or Payroll environment.

Personal Qualities and Attributes

Essential

• Excellent communication and interpersonal skills, with the ability work in cooperation with others, and as part of a team.
• Can work under pressure at times and effective at working to deadlines.

Skills & Knowledge

Essential

• Accurate keyboard skills and the ability to create effective documents.
• To be competent in the use of ESR and TRAC.
• Knowledge and understanding of Agenda for Change, Pay and Employment Terms & Conditions.

Experience

Essential

• Demonstratable experience of working within an HR or Payroll Environment, including the application of HR processes and procedures.
• Maintenance of filing systems and effective document management.
• Ability to manage multiple tasks and prioritise workload, with good time management skills.
• Significant experience of working in an administrative role.

Desirable

• Experience of using online/electronic systems to process and manage workload.

Person Specification

Qualifications

Essential

• Level 3 CIPD, or equivalent experience working in an HR or Payroll environment.

Personal Qualities and Attributes

Essential

• Excellent communication and interpersonal skills, with the ability work in cooperation with others, and as part of a team.
• Can work under pressure at times and effective at working to deadlines.

Skills & Knowledge

Essential

• Accurate keyboard skills and the ability to create effective documents.
• To be competent in the use of ESR and TRAC.
• Knowledge and understanding of Agenda for Change, Pay and Employment Terms & Conditions.

Experience

Essential

• Demonstratable experience of working within an HR or Payroll Environment, including the application of HR processes and procedures.
• Maintenance of filing systems and effective document management.
• Ability to manage multiple tasks and prioritise workload, with good time management skills.
• Significant experience of working in an administrative role.

Desirable

• Experience of using online/electronic systems to process and manage workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Ambulance Service

Address

Lakeview House

Priory Business Park

Bedford

MK44 3JH

United Kingdom

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

Lakeview House

Priory Business Park

Bedford

MK44 3JH

United Kingdom

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the online applicationStep 3 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please note, CVs are not accepted

Qualifications

Essential

• Level 3 CIPD, or equivalent experience working in an HR or Payroll environment.

Personal Qualities and Attributes

Essential

• Excellent communication and interpersonal skills, with the ability work in cooperation with others, and as part of a team.
• Can work under pressure at times and effective at working to deadlines.

Skills & Knowledge

Essential

• Accurate keyboard skills and the ability to create effective documents.
• To be competent in the use of ESR and TRAC.
• Knowledge and understanding of Agenda for Change, Pay and Employment Terms & Conditions.

Experience

Essential

• Demonstratable experience of working within an HR or Payroll Environment, including the application of HR processes and procedures.
• Maintenance of filing systems and effective document management.
• Ability to manage multiple tasks and prioritise workload, with good time management skills.
• Significant experience of working in an administrative role.

Desirable

• Experience of using online/electronic systems to process and manage workload.