Administration Assistant

We are looking for an enthusiastic and reliable Administration Assistant to join our team.

This is a full time post.

The role offers a permanent opportunity for someone who is organised, flexible and able to work as part of a busy team.

The Minor Injury Unit is open 7 days a week, from 9am to 9pm, and you will be joining a welcoming team providing a range of reception and administrative services to support the smooth and efficient running of the department.

As an Administrative Assistant / Receptionist, you will play an important role in supporting patient and visitor flow within the Minor Injury Unit. Your duties will include welcoming and registering patients onto the computer system, providing information and directing patients to the appropriate department or service, and undertaking a variety of administrative tasks.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

The role will involve a variety of administrative tasks as set out in the job description.

Working closely with both the clinical and nursing teams, duties will include meeting and greeting patients face to face and on the Telephone, booking patients into the Department on the relevant computer system,

The successful candidate will support the patient and visitor flow with daily admin duties within the Minor Injury Unit, which will include arriving patients on the computer system, directing patients to relevant Departments, you must demonstrate a professional and sensitive manner - maintaining confidentiality at all times. A good standard of education is required, previous experience of working in an admin / customer service setting and have excellent communication skills.

You will need to be able to work as part of a team and be efficient and organised with your own workload.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

per annum (£12.92 per hour)

Contract

Permanent

Working pattern

Full-time

Reference number

798-8362450

Job locations

Malvern Community Hospital

185 Worcester Road

Malvern

WR14 1EX

United Kingdom

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

• Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post

Experience

Essential

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

• Previous, relevant NHS experience

Knowledge

Essential

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Good level of literacy and numeracy
• Standard IT skills
• Good organisational skills

Additional Criteria

Essential

• Willingness to commit to continuing professional development
• Tact and discretion for dealing with confidential information
• Ability to meet the travel requirements of the role

Person Specification

Qualifications

Essential

• Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post

Experience

Essential

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

• Previous, relevant NHS experience

Knowledge

Essential

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Good level of literacy and numeracy
• Standard IT skills
• Good organisational skills

Additional Criteria

Essential

• Willingness to commit to continuing professional development
• Tact and discretion for dealing with confidential information
• Ability to meet the travel requirements of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Malvern Community Hospital

185 Worcester Road

Malvern

WR14 1EX

United Kingdom

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Malvern Community Hospital

185 Worcester Road

Malvern

WR14 1EX

United Kingdom

Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Qualifications

Essential

• Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/ RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post

Experience

Essential

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

• Previous, relevant NHS experience

Knowledge

Essential

• Knowledge of office procedures
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Skills & Abilities

Essential

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Good level of literacy and numeracy
• Standard IT skills
• Good organisational skills

Additional Criteria

Essential

• Willingness to commit to continuing professional development
• Tact and discretion for dealing with confidential information
• Ability to meet the travel requirements of the role