Patient Data Access Coordinator

As the Patient Data Access Co-ordinator you will be responsible for providing a comprehensive and efficient patient data access service for the Imaging department, ensuring that applications and queries are dealt with in an efficient manner and in accordance with GDPR and local guidelines.

You will also be responsible for maintaining and monitoring the departmental spreadsheets and ensuring quality and customer care standards are met.

You will need to have excellent communication skills and be able to liaise with patients and Solicitors as well as internal departments such as Health Records, PALS and the Legal team.

You will be required to have knowledge of Microsoft packages including Outlook and Excel

Main duties of the job

• To act as the first point of contact for patients and/or their representatives and Solicitors seeking images and results of previous scans.
• Manage the process of imaging patient data access requests against the GDPR guidelines and internal targets.
• Comply with GDPR guidelines at all times to ensure patient confidentiality is maintained.
• Provide service users with appropriate information relating to the process of obtaining their images electronically or on CD.
• Organise and maintain an accurate and secure filing system, in both paper and electronic forms where appropriate.
• Ensure all telephone calls and emails are responded to within a timely manner and handled with tact and diplomacy.
• Competently use IT and keyboard skills continuously throughout the day.
• Ability to work in a busy environment with constant interruptions

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year

pa inclusive

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

290-WCCS-2743

Job locations

Hammersmith Hospital

London

W12 0HS

United Kingdom

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education

Essential

• NVQ Level 2 or Equivalent knowledge/Experience English Language

Desirable

• Medical Terminology

Experience

Essential

• Practical experience of PC and Database knowledge
• Experience of systems, maintenance and support within the clinical environment
• Experience of problem management

Desirable

• Previous experience in an NHS Trust of an equivalent size

Skills

Essential

• Knowledge of basic Windows-based image manipulation software, image file formats and compression software.
• Excellent knowledge of the GDPR and Patient confidentiality
• Knowledge of MS Excel
• Ability to organise and prioritise own workload
• Understanding of data protection act and issues relating to clinical data

Desirable

• Knowledge of DICOM, HL7, Windows Operating Systems
• Have a comprehensive knowledge of RIS and PACS technology and where these technologies fit in a Radiology Department
• Risk Assessment skills
• Work as part of a team

Person Specification

Education

Essential

• NVQ Level 2 or Equivalent knowledge/Experience English Language

Desirable

• Medical Terminology

Experience

Essential

• Practical experience of PC and Database knowledge
• Experience of systems, maintenance and support within the clinical environment
• Experience of problem management

Desirable

• Previous experience in an NHS Trust of an equivalent size

Skills

Essential

• Knowledge of basic Windows-based image manipulation software, image file formats and compression software.
• Excellent knowledge of the GDPR and Patient confidentiality
• Knowledge of MS Excel
• Ability to organise and prioritise own workload
• Understanding of data protection act and issues relating to clinical data

Desirable

• Knowledge of DICOM, HL7, Windows Operating Systems
• Have a comprehensive knowledge of RIS and PACS technology and where these technologies fit in a Radiology Department
• Risk Assessment skills
• Work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS

United Kingdom

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Education

Essential

• NVQ Level 2 or Equivalent knowledge/Experience English Language

Desirable

• Medical Terminology

Experience

Essential

• Practical experience of PC and Database knowledge
• Experience of systems, maintenance and support within the clinical environment
• Experience of problem management

Desirable

• Previous experience in an NHS Trust of an equivalent size

Skills

Essential

• Knowledge of basic Windows-based image manipulation software, image file formats and compression software.
• Excellent knowledge of the GDPR and Patient confidentiality
• Knowledge of MS Excel
• Ability to organise and prioritise own workload
• Understanding of data protection act and issues relating to clinical data

Desirable

• Knowledge of DICOM, HL7, Windows Operating Systems
• Have a comprehensive knowledge of RIS and PACS technology and where these technologies fit in a Radiology Department
• Risk Assessment skills
• Work as part of a team