Administrator

This role is not eligble for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The East of England Gambling Service is run by CNWL NHS Foundation Trust, which has over 15 years' of experience providing pioneering NHS gambling treatment across the UK. We partner with Inclusion (Midlands Partnership University NHS Foundation Trust) which delivers gambling treatment across the West Midlands region. Both Trusts have extensive experience providing addictions and psychological treatment and care to a wide range of service users.

Our team is made up of lived experience peer support workers, psychologists, therapists, nurses and psychiatrists.

As part of national plans and investments, we are growing as a team to meet the needs of people across the region, of which this role is an important addition.

This post will provide comprehensive administrative support for the activities of the East of England Gambling Team.

The post-holder must work on their own initiative with a sound understanding of the business of the Trust (and wider organisations) and current practices to manage workload and ensure information is communicated appropriately and enquiries are directed correctly.

Main duties of the job

1. Administer the teams' databases, accurately inputting data and referrals, identifying discrepancies, alerting team members to predetermined deadlines and maintaining a consistent style to assist in accurate data capture.

2. Support team members by making and receiving calls / queries from external agencies.

3. Liaise with other services with regards to delivery / receipt of files and follow up through delivery services.

4. Alert the manager to noticeable trends / discrepancies arising from routine data input.

5. Complete data entry in an accurate and timely manner to the data capturing system.

6. Work with team members and allocating work where necessary whilst maintaining the boundaries associated with the role.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex.We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide.We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support.Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time,

Home or remote working

Reference number

301-IT-26-8351171

Job locations

Remote Working - utilising Inclusion Thurrock site when required and CNWL office sites across the region.

Remote

RM17 6NB

United Kingdom

Job responsibilities

Please see the attached Job Description and Person Specification for further details. A summary is below:

• Take minutes from various meetings (when required) and monthly team meetings and formulate into structured report.
• Participate in audits and inspections, providing information and data as required.
• Provide support in the collation of evidence / information as required by regulatory and other external assessment activities; including annual information returns, routine CQC engagement meetings, and site visits.
• Ensure performance data is accurate and complete to assist in the maintenance of a portfolio of evidence for internal and external assessment regimes.
• Undertake analysis of data, some of which may be complex, which will inform actions or decisions to be taken / made.
• Utilise other systems (e.g. SystemOne, Rio, IAPTUS) to establish specific details for data capture.
• Resolve queries relating to NHSE, some of which may require analysis.
• Prepare materials to assist with the delivery of groups.

Job responsibilities

Please see the attached Job Description and Person Specification for further details. A summary is below:

• Take minutes from various meetings (when required) and monthly team meetings and formulate into structured report.
• Participate in audits and inspections, providing information and data as required.
• Provide support in the collation of evidence / information as required by regulatory and other external assessment activities; including annual information returns, routine CQC engagement meetings, and site visits.
• Ensure performance data is accurate and complete to assist in the maintenance of a portfolio of evidence for internal and external assessment regimes.
• Undertake analysis of data, some of which may be complex, which will inform actions or decisions to be taken / made.
• Utilise other systems (e.g. SystemOne, Rio, IAPTUS) to establish specific details for data capture.
• Resolve queries relating to NHSE, some of which may require analysis.
• Prepare materials to assist with the delivery of groups.

Person Specification

Qualifications

Essential

• Level 3 Diploma/NVQ in Business Administration or similar or demonstrable equivalent experience

Experience

Essential

• Be proficient in the use of Microsoft Office - Word, Excel, Outlook, PowerPoint, Publisher

Skills

Essential

• Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters
• Demonstrate the ability to use a range of communication methods to deal effectively with internal and external customers.

Person Specification

Qualifications

Essential

• Level 3 Diploma/NVQ in Business Administration or similar or demonstrable equivalent experience

Experience

Essential

• Be proficient in the use of Microsoft Office - Word, Excel, Outlook, PowerPoint, Publisher

Skills

Essential

• Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters
• Demonstrate the ability to use a range of communication methods to deal effectively with internal and external customers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Inclusion

Address

Remote Working - utilising Inclusion Thurrock site when required and CNWL office sites across the region.

Remote

RM17 6NB

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Inclusion

Address

Remote Working - utilising Inclusion Thurrock site when required and CNWL office sites across the region.

Remote

RM17 6NB

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Job responsibilities

Please see the attached Job Description and Person Specification for further details. A summary is below:

• Take minutes from various meetings (when required) and monthly team meetings and formulate into structured report.
• Participate in audits and inspections, providing information and data as required.
• Provide support in the collation of evidence / information as required by regulatory and other external assessment activities; including annual information returns, routine CQC engagement meetings, and site visits.
• Ensure performance data is accurate and complete to assist in the maintenance of a portfolio of evidence for internal and external assessment regimes.
• Undertake analysis of data, some of which may be complex, which will inform actions or decisions to be taken / made.
• Utilise other systems (e.g. SystemOne, Rio, IAPTUS) to establish specific details for data capture.
• Resolve queries relating to NHSE, some of which may require analysis.
• Prepare materials to assist with the delivery of groups.

Qualifications

Essential

• Level 3 Diploma/NVQ in Business Administration or similar or demonstrable equivalent experience

Experience

Essential

• Be proficient in the use of Microsoft Office - Word, Excel, Outlook, PowerPoint, Publisher

Skills

Essential

• Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters
• Demonstrate the ability to use a range of communication methods to deal effectively with internal and external customers.