Care Navigator

Due to a

member of the team upskilling into a new role, we are seeking a Care

Navigator/Receptionist to join our fast-paced reception and administration

team.

We are

looking for individuals who feel they will be able to settle into a busy

practice, whilst able to work independently and as part of a team. Previous

primary care or GP surgery experience is desirable, although applicants with

relevant transferable skills will also be considered.

Main duties of the job

Provide

a professional and welcoming first point of contact for patients, visitors and

healthcare professionals.

Manage

a busy telephone system, responding to enquiries and directing patients to the

most appropriate service.

Book,

amend and cancel patient appointments in accordance with practice protocols.

Receive

patients at the reception desk, recording arrivals and assisting with

enquiries.

Process

repeat prescription requests in line with practice procedures.

Deal

with incoming emails, post and other administrative correspondence.

Liaise

effectively with GPs, nurses, pharmacists, hospitals and other healthcare

organisations.

Carry

out administrative tasks relating to patient records, including scanning,

document management and filing.

Follow

practice protocols to ensure consistent and high-quality care is provided to

our patients.

Act

as directed by other members of the practice team.

Provide

reception and administrative cover for colleagues during periods of annual

leave or sickness absence.

Work

across both Ireland Wood and Horsforth practice sites when required.

Ensure

confidentiality is always maintained in accordance with General Data Protection

Regulation (GDPR) and practice policies.

About us

We are a large, forwardthinking and highperforming GP Practice, serving a population of approximately 28,000 patients alongside our AQP Community Ophthalmology service. We have a strong sense of community and are committed to delivering a highquality, sustainable and patientfocused service.

Our practice is built on a culture of learning, development and continuous improvement. We support our staff to grow in their roles and reach their full potential, ensuring we continue to provide outstanding care to the community we serve.

Our Vision & Values

• To provide high-quality, safe and accessible care, supporting healthier lives within our local community.
• To be a forward-thinking practice, continually improving to meet the evolving needs of our patients and the NHS.
• To create a supportive practice where staff thrive, and patients receive compassionate care every day.

Details

Date posted

12 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time,

Part-time

Reference number

A3457-26-0013

Job locations

Iveson Approach

Leeds

West Yorkshire

LS16 6FR

United Kingdom

Job responsibilities

The Care

Navigator/Receptionist is an essential member of the practice team, providing a

professional, efficient and patient-focused reception and administrative

service across both practice sites. Working closely with the Practice Manager,

GP Partners and the wider clinical and administrative teams, the post-holder

will help ensure the smooth day-to-day running of the practice while delivering

excellent customer service to patients and visitors.

A key part of

the role is supporting patients with their queries and appointment requests,

helping them to access the most appropriate healthcare professional or service

in line with practice protocols. The post-holder will manage appointments,

respond to telephone and face-to-face enquiries, process repeat prescription

requests and undertake a range of administrative duties to support the delivery

of safe and effective patient care.

The role also

includes maintaining accurate patient records, processing correspondence and

supporting communication with hospitals, pharmacies and other healthcare

organisations. The post-holder will work in accordance with practice policies,

maintain confidentiality at all times, and provide cover for colleagues and

across both practice sites when required.

Overall, this

is a varied and rewarding role that requires excellent communication,

organisational and IT skills, together with the ability to work calmly and

effectively in a busy environment while providing a high standard of patient

care and customer service.

Job responsibilities

The Care

Navigator/Receptionist is an essential member of the practice team, providing a

professional, efficient and patient-focused reception and administrative

service across both practice sites. Working closely with the Practice Manager,

GP Partners and the wider clinical and administrative teams, the post-holder

will help ensure the smooth day-to-day running of the practice while delivering

excellent customer service to patients and visitors.

A key part of

the role is supporting patients with their queries and appointment requests,

helping them to access the most appropriate healthcare professional or service

in line with practice protocols. The post-holder will manage appointments,

respond to telephone and face-to-face enquiries, process repeat prescription

requests and undertake a range of administrative duties to support the delivery

of safe and effective patient care.

The role also

includes maintaining accurate patient records, processing correspondence and

supporting communication with hospitals, pharmacies and other healthcare

organisations. The post-holder will work in accordance with practice policies,

maintain confidentiality at all times, and provide cover for colleagues and

across both practice sites when required.

Overall, this

is a varied and rewarding role that requires excellent communication,

organisational and IT skills, together with the ability to work calmly and

effectively in a busy environment while providing a high standard of patient

care and customer service.

Person Specification

Experience

Essential

• Excellent IT and communication skills
• Experience in customer service

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• Essential criteria include GCSE English and Maths at Grade C/4 or above

Desirable

• Care Navigation training

Person Specification

Experience

Essential

• Excellent IT and communication skills
• Experience in customer service

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• Essential criteria include GCSE English and Maths at Grade C/4 or above

Desirable

• Care Navigation training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ireland Wood & Horsforth Medical Practice

Address

Iveson Approach

Leeds

West Yorkshire

LS16 6FR

United Kingdom

Employer's website

https://www.irelandwoodandnewcroft.co.uk/ (Opens in a new tab)

Employer details

Employer name

Ireland Wood & Horsforth Medical Practice

Address

Iveson Approach

Leeds

West Yorkshire

LS16 6FR

United Kingdom

Employer's website

https://www.irelandwoodandnewcroft.co.uk/ (Opens in a new tab)

Job responsibilities

The Care

Navigator/Receptionist is an essential member of the practice team, providing a

professional, efficient and patient-focused reception and administrative

service across both practice sites. Working closely with the Practice Manager,

GP Partners and the wider clinical and administrative teams, the post-holder

will help ensure the smooth day-to-day running of the practice while delivering

excellent customer service to patients and visitors.

A key part of

the role is supporting patients with their queries and appointment requests,

helping them to access the most appropriate healthcare professional or service

in line with practice protocols. The post-holder will manage appointments,

respond to telephone and face-to-face enquiries, process repeat prescription

requests and undertake a range of administrative duties to support the delivery

of safe and effective patient care.

The role also

includes maintaining accurate patient records, processing correspondence and

supporting communication with hospitals, pharmacies and other healthcare

organisations. The post-holder will work in accordance with practice policies,

maintain confidentiality at all times, and provide cover for colleagues and

across both practice sites when required.

Overall, this

is a varied and rewarding role that requires excellent communication,

organisational and IT skills, together with the ability to work calmly and

effectively in a busy environment while providing a high standard of patient

care and customer service.

Experience

Essential

• Excellent IT and communication skills
• Experience in customer service

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• Essential criteria include GCSE English and Maths at Grade C/4 or above

Desirable

• Care Navigation training