Senior Admin Assistant Band 3

We are looking to recruit a motivated administrator who enjoys working as part of a supportive, tight-knit team and strives to provide great assistance and high-quality care to patients, clinicians and to their colleagues.

Main duties of the job

The successful applicant will work with our team to provide administrative services to the physiotherapy and hand therapy department at Kingston Hospital; primarily the management of patient appointments and clinical diaries, but also in more general administrative duties.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

This role will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

About us

Development and staff wellbeing

Your growth and happiness matters to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,630 to £32,346 a year

Pro rata, pa, incl. HCAS (outer london)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

396-8135569-DE-GV

Job locations

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

United Kingdom

Job responsibilities

• Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Job responsibilities

• Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C
• A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• Customer services qualification via an Apprenticeship

Desirable

• Computer Literacy Course5

Experience

Essential

• Use of full range of IT systems and patient data systems.
• Scheduling management; e.g. appointment / clinic booking
• Work within a healthcare setting

Desirable

• Complaints handling
• NHS work experience

Skills

Essential

• Accurate data entry, typing and checking skills
• Ability to produce letters / reports using Word and Excel
• Excellent interpersonal skills
• Ability to plan, prioritise and delegate workload
• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
• Ability to initiate & co-ordinate change to own working practices

Knowledge

Essential

• Good knowledge of speciality specific patient pathways
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Thorough knowledge of healthcare administrative systems and processes

Desirable

• Understanding of Primary Care, GP and community services
• Basic knowledge of medical terminology

Person Specification

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C
• A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• Customer services qualification via an Apprenticeship

Desirable

• Computer Literacy Course5

Experience

Essential

• Use of full range of IT systems and patient data systems.
• Scheduling management; e.g. appointment / clinic booking
• Work within a healthcare setting

Desirable

• Complaints handling
• NHS work experience

Skills

Essential

• Accurate data entry, typing and checking skills
• Ability to produce letters / reports using Word and Excel
• Excellent interpersonal skills
• Ability to plan, prioritise and delegate workload
• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
• Ability to initiate & co-ordinate change to own working practices

Knowledge

Essential

• Good knowledge of speciality specific patient pathways
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Thorough knowledge of healthcare administrative systems and processes

Desirable

• Understanding of Primary Care, GP and community services
• Basic knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

United Kingdom

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital

Galsworthy Road

Kingston Upon Thames

KT2 7QB

United Kingdom

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Job responsibilities

• Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification*

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C
• A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• Customer services qualification via an Apprenticeship

Desirable

• Computer Literacy Course5

Experience

Essential

• Use of full range of IT systems and patient data systems.
• Scheduling management; e.g. appointment / clinic booking
• Work within a healthcare setting

Desirable

• Complaints handling
• NHS work experience

Skills

Essential

• Accurate data entry, typing and checking skills
• Ability to produce letters / reports using Word and Excel
• Excellent interpersonal skills
• Ability to plan, prioritise and delegate workload
• Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
• Ability to initiate & co-ordinate change to own working practices

Knowledge

Essential

• Good knowledge of speciality specific patient pathways
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Thorough knowledge of healthcare administrative systems and processes

Desirable

• Understanding of Primary Care, GP and community services
• Basic knowledge of medical terminology