Administrator

This post is available to LWSW employees only. Please do

not share these details outside of the organisation.

12 Month Fixed Term or 12 Month Secondment

37.5

hours per week

We are looking for an enthusiastic and organised

administrator with good communication and interpersonal skills to join our

administrative team within Specialist Nursing Services.

Our service supports the delivery of care across the

Continence Service, Lower Limb Service, DN Treatment Clinic, Community Tissue

Viability Service and Lymphoedema Service.

We are seeking a flexible individual who meets the essential

criteria outlined in the job description and can provide high-quality

administrative support to the team. The successful candidate will work closely

with colleagues across the services to support the smooth day-to-day running of

administrative processes.

You will need to be well organised, able to manage your

workload effectively, and capable of working in a busy environment with

competing priorities. A positive approach, attention to detail, and a

willingness to work as part of a team are essential.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

Main duties of the job

You will provide a high-quality administrative support

service within the Specialist Nursing Service, helping to ensure the smooth

day-to-day running of the team and supporting the delivery of a patient-focused

service.

You will undertake a variety of administrative duties,

including reception and telephone responsibilities, maintaining accurate

records, data entry, booking appointments, processing correspondence, and

supporting meetings through minute taking where required. You will work closely

with colleagues to help ensure business priorities are met and administrative

processes are completed efficiently and accurately.

You will be a first point of contact for patients, carers,

healthcare professionals and partner organisations, responding to enquiries in

a professional, courteous and confidential manner. You will work proactively as

part of a wider team, providing flexible administrative support and

contributing to excellent customer service and effective working relationships.

You will need to be organised, reliable and able to manage a

varied workload whilst maintaining a high standard of accuracy and attention to

detail.

Please see the job description in the attachments for a

complete breakdown of duties.

All Livewell Southwest staff are expected to able and

willing to work across a 7 day service.

Job Share(s) Considered

Please note that this role is not eligible for sponsorship under the Skilled Worker route.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

pa, pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time,

Part-time,

Job share,

Flexible working

Reference number

B9832-2026-AC-2009

Job locations

Beauchamp Centre

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Southway Clinic

50 Inchkeith Road

PLYMOUTH

PL6 6EJ

United Kingdom

Job responsibilities

Dimensions and Context of Role

To deliver an

effective and competent level of administrative support and

consistently

deliver a client focussed service which promotes good customer service

and effective

working relationships.

To be

responsible for providing daily administrative support in the allocated service

area ensuring

business priorities are met for example: maintaining records, minute

taking, data

inputting and reception duties.

Working

proactively to support team.

The job

description and person specification are an outline of the tasks,

responsibilities

and outcomes required of the role. The job holder will need to be

flexible to

carry out any other duties as may be reasonably required by their line

manager.

Key Tasks and Responsibilities of the Post

Provide support

to customer and visitor reception areas, acting as the first point of

enquiry and

sign posting individual to relevant information / service.

Promote the

image of the department, checking that notices and leaflets are up to date

& well

presented.

Ensure that all

complaints, compliments, concerns, comments and suggestions are

appropriately

recorded, and where possible resolved within level of role or escalated

appropriately.

Respond to

telephone, email and written queries on behalf of the service area

including call

handling where appropriate as agreed with line manager.

Arrange

appointments, meetings and events on behalf of the service, making bookings

where necessary

and ensuring all equipment and documentation is available, in

conjunction

with line manager where required.

To produce

minutes as an accurate record of meetings, transcribing and distributing

as directed,

with supervision as appropriate.

To maintain

accurate and timely electronic and hard copy information using

organisational

systems as directed and in line with policies. Supporting operational

staff to access

management information; electronic and hard copy.

Collect data to

enable managers to monitor budgets and performance in relation to

business

support function with support of line manager.

Collect and

prepare information for service area users with support of line manager.

Maximise the use of electronic systems to enable effective management of the

service area such as Microsoft Office and patient record systems. Be compliant

with the Data Protection and record management policies and procedures with

particular reference to confidentiality and safeguarding issues. Be proactive

and contribute ideas for improvement in the way the service is delivered. Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales. Ensure that all office support services e.g.

post, fax, filing, photo copying, are delivered in a timely manner. Demonstrate

own activities to new or less experienced employees. To process and pass for

payment all relevant invoices in a timely manner in accordance with business

process, with support of line manager To support the line manager with banking

and remittance service (including petty cash). Monitor stock e.g. stationery

and order supplies and equipment as required within the business area.

Undertake research and development as directed.

Physical Effort:

Frequent

sitting & standing. Inputting at a keyboard for most of day, frequent light

effort

to lift, sort

& file case notes.

May have to

occasionally move presentation equipment and office supplies or clinic

consumables.

Mental Effort:

Frequent

concentration is required when inputting into systems, typing documents,

making

appointments & processing records with a need to ensure accuracy.

The work is

usually predictable but there may be interruptions from telephone calls,

visitors and

staff & occasionally imposed deadlines.

Emotional Effort:

There may be

some exposure to service users who may exhibit difficult & challenging

behaviours.

Working Conditions:

Exposure to

unpleasant conditions is rare/occasional. May be exposed to verbal

aggression from

patients. Will use VDU for high proportion of time.

The flexible

nature of the job may require post holder to move within the team or within

the wider

organisational setting as required and undertake similar duties.

Key Behaviour Competencies:

Working

together

Be

straightforward in our dealings with each other and build relationships

Listen to

others and explain the decisions we have made

Recognise and

remove barriers to action

Create an open

and positive learning culture

Learn from

mistakes & ask others for support where necessary

Be aware of

ones own behaviour, values, attitudes, strengths and weaknesses.

Ability to

reflect on ones behaviour and change them.

Uphold the

values and be proud to be part of the organisation

Ensure

appearance is professional & name badge visible

Act With

Integrity

Be honest and

do what you say you will do

Take

responsibility and be accountable for your actions

Guard and build

the organisations reputation

Take into

account the human and social impact of our work

Treat everyone

in a friendly, courteous manner; smile & make eye contact

Building

Success Together

Be

compassionate and accepting of others.

Be

straightforward in our dealings with each other and build relationships

Listen to

others and explain the decisions we have made

Agree on our

goals and see them through

Treat each

other with dignity and respect

Learn from each

others experiences

Understand and

recognise each others contributions of being of equal value

Be prepared to

challenge the status quo

Contribute to

the organisations success

Stretch the

boundaries of personal performance

Look for better

ways of working to achieve improvements

Caring for

patients

Aim to meet the

needs of our patients and partners in care

Use initiative

to enhance care in innovative and imaginative ways

Respect

individual cultural differences; challenge bias & prejudice

Provide a high

quality and safe service for patients

Maintain and ensure confidential information is kept safe

Question poor

practice, process & behaviour

Health and Safety at Work and Infection Control:

The post holder

is required to take reasonable care for his/her own health and safety

and that of

other persons who may be affected by his/her acts of omissions. The post

holder is also

required to ensure that all staff under his/her control adheres to relevant

statutory

regulations, Livewell Southwest policies, department safety procedures,

COSHH.

The post holder

is required to conform to Livewell Southwest policies on Health and

Safety, Fire

procedures and Confidentiality and to attend any training sessions as

required. A

copy of the Health and Safety Policy is available from the Healthnet or from

the Risk

Management Department.

The post holder

is required to conform to Livewell Southwest policies on HIV/and AIDS. The job

description may change as the post develops, but such change will not take

place without consultation between the post holder and his/her manager.

Livewell Southwest has adopted a NO SMOKING policy for staff which applies to

all posts. Details of the policy are available on request and will be included

in the statement of main Terms and Conditions of service of staff appoint.

Livewell Southwest is determined to eradicate healthcare-acquired infection and

puts a great deal of emphasis on the responsibility of all staff to ensure

their own personal and others compliance with Infection Control (including Hand

Washing) Policies. Risk Management: In accordance with the Risk Management

Policy, employees will participate, whenever required, with the risk management

process. They will support line managers by attending mandatory and statutory

training, completing incident/accident forms for every adverse event or near miss

that occurs, report all defects and complaints, and communicate any dangerous

situation to individuals potentially at risk. Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and

adults and are required to act in such a way that at all times safeguards their

health and wellbeing. Familiarisation with and adherence to national and local

safeguarding adults and children policies is an essential requirement upon all

employees. Livewell Southwest has specific safeguarding policies and in

addition, employees also have a responsibility to practice and work within the

multi-agency policy developed by the Safeguarding Adults Board and the

Safeguarding Children Board. Staff are also required to participate in related

mandatory/statutory training. Infection Control: Livewell Southwest is

determined to eradicate healthcare acquired infection and puts a great deal of

emphasis on the responsibility of all staff to ensure their own personal and

others compliance with Infection Control (including Hand Washing) Policies. All

staff must comply with infection control policies and guidance, attend relevant

updates and report issues of concern to their immediate line manager (if no

action or explanation received, then it is the individuals responsibility to

escalate their concerns Sustainability and climate change: All staff are

expected to take responsibility for the reduction of carbon emissions within

their area of the organisation. In particular this may relate to reducing

energy consumption, making low carbon travel choices, consideration of goods

and services being purchased, and waste reduction.

Job responsibilities

Dimensions and Context of Role

To deliver an

effective and competent level of administrative support and

consistently

deliver a client focussed service which promotes good customer service

and effective

working relationships.

To be

responsible for providing daily administrative support in the allocated service

area ensuring

business priorities are met for example: maintaining records, minute

taking, data

inputting and reception duties.

Working

proactively to support team.

The job

description and person specification are an outline of the tasks,

responsibilities

and outcomes required of the role. The job holder will need to be

flexible to

carry out any other duties as may be reasonably required by their line

manager.

Key Tasks and Responsibilities of the Post

Provide support

to customer and visitor reception areas, acting as the first point of

enquiry and

sign posting individual to relevant information / service.

Promote the

image of the department, checking that notices and leaflets are up to date

& well

presented.

Ensure that all

complaints, compliments, concerns, comments and suggestions are

appropriately

recorded, and where possible resolved within level of role or escalated

appropriately.

Respond to

telephone, email and written queries on behalf of the service area

including call

handling where appropriate as agreed with line manager.

Arrange

appointments, meetings and events on behalf of the service, making bookings

where necessary

and ensuring all equipment and documentation is available, in

conjunction

with line manager where required.

To produce

minutes as an accurate record of meetings, transcribing and distributing

as directed,

with supervision as appropriate.

To maintain

accurate and timely electronic and hard copy information using

organisational

systems as directed and in line with policies. Supporting operational

staff to access

management information; electronic and hard copy.

Collect data to

enable managers to monitor budgets and performance in relation to

business

support function with support of line manager.

Collect and

prepare information for service area users with support of line manager.

Maximise the use of electronic systems to enable effective management of the

service area such as Microsoft Office and patient record systems. Be compliant

with the Data Protection and record management policies and procedures with

particular reference to confidentiality and safeguarding issues. Be proactive

and contribute ideas for improvement in the way the service is delivered. Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales. Ensure that all office support services e.g.

post, fax, filing, photo copying, are delivered in a timely manner. Demonstrate

own activities to new or less experienced employees. To process and pass for

payment all relevant invoices in a timely manner in accordance with business

process, with support of line manager To support the line manager with banking

and remittance service (including petty cash). Monitor stock e.g. stationery

and order supplies and equipment as required within the business area.

Undertake research and development as directed.

Physical Effort:

Frequent

sitting & standing. Inputting at a keyboard for most of day, frequent light

effort

to lift, sort

& file case notes.

May have to

occasionally move presentation equipment and office supplies or clinic

consumables.

Mental Effort:

Frequent

concentration is required when inputting into systems, typing documents,

making

appointments & processing records with a need to ensure accuracy.

The work is

usually predictable but there may be interruptions from telephone calls,

visitors and

staff & occasionally imposed deadlines.

Emotional Effort:

There may be

some exposure to service users who may exhibit difficult & challenging

behaviours.

Working Conditions:

Exposure to

unpleasant conditions is rare/occasional. May be exposed to verbal

aggression from

patients. Will use VDU for high proportion of time.

The flexible

nature of the job may require post holder to move within the team or within

the wider

organisational setting as required and undertake similar duties.

Key Behaviour Competencies:

Working

together

Be

straightforward in our dealings with each other and build relationships

Listen to

others and explain the decisions we have made

Recognise and

remove barriers to action

Create an open

and positive learning culture

Learn from

mistakes & ask others for support where necessary

Be aware of

ones own behaviour, values, attitudes, strengths and weaknesses.

Ability to

reflect on ones behaviour and change them.

Uphold the

values and be proud to be part of the organisation

Ensure

appearance is professional & name badge visible

Act With

Integrity

Be honest and

do what you say you will do

Take

responsibility and be accountable for your actions

Guard and build

the organisations reputation

Take into

account the human and social impact of our work

Treat everyone

in a friendly, courteous manner; smile & make eye contact

Building

Success Together

Be

compassionate and accepting of others.

Be

straightforward in our dealings with each other and build relationships

Listen to

others and explain the decisions we have made

Agree on our

goals and see them through

Treat each

other with dignity and respect

Learn from each

others experiences

Understand and

recognise each others contributions of being of equal value

Be prepared to

challenge the status quo

Contribute to

the organisations success

Stretch the

boundaries of personal performance

Look for better

ways of working to achieve improvements

Caring for

patients

Aim to meet the

needs of our patients and partners in care

Use initiative

to enhance care in innovative and imaginative ways

Respect

individual cultural differences; challenge bias & prejudice

Provide a high

quality and safe service for patients

Maintain and ensure confidential information is kept safe

Question poor

practice, process & behaviour

Health and Safety at Work and Infection Control:

The post holder

is required to take reasonable care for his/her own health and safety

and that of

other persons who may be affected by his/her acts of omissions. The post

holder is also

required to ensure that all staff under his/her control adheres to relevant

statutory

regulations, Livewell Southwest policies, department safety procedures,

COSHH.

The post holder

is required to conform to Livewell Southwest policies on Health and

Safety, Fire

procedures and Confidentiality and to attend any training sessions as

required. A

copy of the Health and Safety Policy is available from the Healthnet or from

the Risk

Management Department.

The post holder

is required to conform to Livewell Southwest policies on HIV/and AIDS. The job

description may change as the post develops, but such change will not take

place without consultation between the post holder and his/her manager.

Livewell Southwest has adopted a NO SMOKING policy for staff which applies to

all posts. Details of the policy are available on request and will be included

in the statement of main Terms and Conditions of service of staff appoint.

Livewell Southwest is determined to eradicate healthcare-acquired infection and

puts a great deal of emphasis on the responsibility of all staff to ensure

their own personal and others compliance with Infection Control (including Hand

Washing) Policies. Risk Management: In accordance with the Risk Management

Policy, employees will participate, whenever required, with the risk management

process. They will support line managers by attending mandatory and statutory

training, completing incident/accident forms for every adverse event or near miss

that occurs, report all defects and complaints, and communicate any dangerous

situation to individuals potentially at risk. Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and

adults and are required to act in such a way that at all times safeguards their

health and wellbeing. Familiarisation with and adherence to national and local

safeguarding adults and children policies is an essential requirement upon all

employees. Livewell Southwest has specific safeguarding policies and in

addition, employees also have a responsibility to practice and work within the

multi-agency policy developed by the Safeguarding Adults Board and the

Safeguarding Children Board. Staff are also required to participate in related

mandatory/statutory training. Infection Control: Livewell Southwest is

determined to eradicate healthcare acquired infection and puts a great deal of

emphasis on the responsibility of all staff to ensure their own personal and

others compliance with Infection Control (including Hand Washing) Policies. All

staff must comply with infection control policies and guidance, attend relevant

updates and report issues of concern to their immediate line manager (if no

action or explanation received, then it is the individuals responsibility to

escalate their concerns Sustainability and climate change: All staff are

expected to take responsibility for the reduction of carbon emissions within

their area of the organisation. In particular this may relate to reducing

energy consumption, making low carbon travel choices, consideration of goods

and services being purchased, and waste reduction.

Person Specification

Qualifications

Essential

• Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience.
• Good general education to GCSE level or equivalent.
• Intermediate word processing, MS Office word and Excel.

Desirable

• Computer/Word processing qualifications to NVQ II or equivalent.
• ECDL.

Experience

Essential

• Experience of working in an administrative environment using computerised data systems.
• Experience of team working

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Good understanding of confidentiality.

Desirable

• Knowledge of patient administration system.
• Understanding of Data Protection legislation.

Skills and Abilities

Essential

• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Able to use own initiative and to know limitations of own role and knowledge.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.

Person Specification

Qualifications

Essential

• Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience.
• Good general education to GCSE level or equivalent.
• Intermediate word processing, MS Office word and Excel.

Desirable

• Computer/Word processing qualifications to NVQ II or equivalent.
• ECDL.

Experience

Essential

• Experience of working in an administrative environment using computerised data systems.
• Experience of team working

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Good understanding of confidentiality.

Desirable

• Knowledge of patient administration system.
• Understanding of Data Protection legislation.

Skills and Abilities

Essential

• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Able to use own initiative and to know limitations of own role and knowledge.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Beauchamp Centre

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Employer details

Employer name

Livewell Southwest

Address

Beauchamp Centre

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job responsibilities

Dimensions and Context of Role

To deliver an

effective and competent level of administrative support and

consistently

deliver a client focussed service which promotes good customer service

and effective

working relationships.

To be

responsible for providing daily administrative support in the allocated service

area ensuring

business priorities are met for example: maintaining records, minute

taking, data

inputting and reception duties.

Working

proactively to support team.

The job

description and person specification are an outline of the tasks,

responsibilities

and outcomes required of the role. The job holder will need to be

flexible to

carry out any other duties as may be reasonably required by their line

manager.

Key Tasks and Responsibilities of the Post

Provide support

to customer and visitor reception areas, acting as the first point of

enquiry and

sign posting individual to relevant information / service.

Promote the

image of the department, checking that notices and leaflets are up to date

& well

presented.

Ensure that all

complaints, compliments, concerns, comments and suggestions are

appropriately

recorded, and where possible resolved within level of role or escalated

appropriately.

Respond to

telephone, email and written queries on behalf of the service area

including call

handling where appropriate as agreed with line manager.

Arrange

appointments, meetings and events on behalf of the service, making bookings

where necessary

and ensuring all equipment and documentation is available, in

conjunction

with line manager where required.

To produce

minutes as an accurate record of meetings, transcribing and distributing

as directed,

with supervision as appropriate.

To maintain

accurate and timely electronic and hard copy information using

organisational

systems as directed and in line with policies. Supporting operational

staff to access

management information; electronic and hard copy.

Collect data to

enable managers to monitor budgets and performance in relation to

business

support function with support of line manager.

Collect and

prepare information for service area users with support of line manager.

Maximise the use of electronic systems to enable effective management of the

service area such as Microsoft Office and patient record systems. Be compliant

with the Data Protection and record management policies and procedures with

particular reference to confidentiality and safeguarding issues. Be proactive

and contribute ideas for improvement in the way the service is delivered. Able

to work on own initiative, prioritising work within defined policies and

procedures to set timescales. Ensure that all office support services e.g.

post, fax, filing, photo copying, are delivered in a timely manner. Demonstrate

own activities to new or less experienced employees. To process and pass for

payment all relevant invoices in a timely manner in accordance with business

process, with support of line manager To support the line manager with banking

and remittance service (including petty cash). Monitor stock e.g. stationery

and order supplies and equipment as required within the business area.

Undertake research and development as directed.

Physical Effort:

Frequent

sitting & standing. Inputting at a keyboard for most of day, frequent light

effort

to lift, sort

& file case notes.

May have to

occasionally move presentation equipment and office supplies or clinic

consumables.

Mental Effort:

Frequent

concentration is required when inputting into systems, typing documents,

making

appointments & processing records with a need to ensure accuracy.

The work is

usually predictable but there may be interruptions from telephone calls,

visitors and

staff & occasionally imposed deadlines.

Emotional Effort:

There may be

some exposure to service users who may exhibit difficult & challenging

behaviours.

Working Conditions:

Exposure to

unpleasant conditions is rare/occasional. May be exposed to verbal

aggression from

patients. Will use VDU for high proportion of time.

The flexible

nature of the job may require post holder to move within the team or within

the wider

organisational setting as required and undertake similar duties.

Key Behaviour Competencies:

Working

together

Be

straightforward in our dealings with each other and build relationships

Listen to

others and explain the decisions we have made

Recognise and

remove barriers to action

Create an open

and positive learning culture

Learn from

mistakes & ask others for support where necessary

Be aware of

ones own behaviour, values, attitudes, strengths and weaknesses.

Ability to

reflect on ones behaviour and change them.

Uphold the

values and be proud to be part of the organisation

Ensure

appearance is professional & name badge visible

Act With

Integrity

Be honest and

do what you say you will do

Take

responsibility and be accountable for your actions

Guard and build

the organisations reputation

Take into

account the human and social impact of our work

Treat everyone

in a friendly, courteous manner; smile & make eye contact

Building

Success Together

Be

compassionate and accepting of others.

Be

straightforward in our dealings with each other and build relationships

Listen to

others and explain the decisions we have made

Agree on our

goals and see them through

Treat each

other with dignity and respect

Learn from each

others experiences

Understand and

recognise each others contributions of being of equal value

Be prepared to

challenge the status quo

Contribute to

the organisations success

Stretch the

boundaries of personal performance

Look for better

ways of working to achieve improvements

Caring for

patients

Aim to meet the

needs of our patients and partners in care

Use initiative

to enhance care in innovative and imaginative ways

Respect

individual cultural differences; challenge bias & prejudice

Provide a high

quality and safe service for patients

Maintain and ensure confidential information is kept safe

Question poor

practice, process & behaviour

Health and Safety at Work and Infection Control:

The post holder

is required to take reasonable care for his/her own health and safety

and that of

other persons who may be affected by his/her acts of omissions. The post

holder is also

required to ensure that all staff under his/her control adheres to relevant

statutory

regulations, Livewell Southwest policies, department safety procedures,

COSHH.

The post holder

is required to conform to Livewell Southwest policies on Health and

Safety, Fire

procedures and Confidentiality and to attend any training sessions as

required. A

copy of the Health and Safety Policy is available from the Healthnet or from

the Risk

Management Department.

The post holder

is required to conform to Livewell Southwest policies on HIV/and AIDS. The job

description may change as the post develops, but such change will not take

place without consultation between the post holder and his/her manager.

Livewell Southwest has adopted a NO SMOKING policy for staff which applies to

all posts. Details of the policy are available on request and will be included

in the statement of main Terms and Conditions of service of staff appoint.

Livewell Southwest is determined to eradicate healthcare-acquired infection and

puts a great deal of emphasis on the responsibility of all staff to ensure

their own personal and others compliance with Infection Control (including Hand

Washing) Policies. Risk Management: In accordance with the Risk Management

Policy, employees will participate, whenever required, with the risk management

process. They will support line managers by attending mandatory and statutory

training, completing incident/accident forms for every adverse event or near miss

that occurs, report all defects and complaints, and communicate any dangerous

situation to individuals potentially at risk. Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and

adults and are required to act in such a way that at all times safeguards their

health and wellbeing. Familiarisation with and adherence to national and local

safeguarding adults and children policies is an essential requirement upon all

employees. Livewell Southwest has specific safeguarding policies and in

addition, employees also have a responsibility to practice and work within the

multi-agency policy developed by the Safeguarding Adults Board and the

Safeguarding Children Board. Staff are also required to participate in related

mandatory/statutory training. Infection Control: Livewell Southwest is

determined to eradicate healthcare acquired infection and puts a great deal of

emphasis on the responsibility of all staff to ensure their own personal and

others compliance with Infection Control (including Hand Washing) Policies. All

staff must comply with infection control policies and guidance, attend relevant

updates and report issues of concern to their immediate line manager (if no

action or explanation received, then it is the individuals responsibility to

escalate their concerns Sustainability and climate change: All staff are

expected to take responsibility for the reduction of carbon emissions within

their area of the organisation. In particular this may relate to reducing

energy consumption, making low carbon travel choices, consideration of goods

and services being purchased, and waste reduction.

Qualifications

Essential

• Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience.
• Good general education to GCSE level or equivalent.
• Intermediate word processing, MS Office word and Excel.

Desirable

• Computer/Word processing qualifications to NVQ II or equivalent.
• ECDL.

Experience

Essential

• Experience of working in an administrative environment using computerised data systems.
• Experience of team working

Desirable

• Experience of working in a health or social care office environment.

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Good understanding of confidentiality.

Desirable

• Knowledge of patient administration system.
• Understanding of Data Protection legislation.

Skills and Abilities

Essential

• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Able to use own initiative and to know limitations of own role and knowledge.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.