Receptionist Assistant Ophthalmology

Come and join our friendly Ophthalmology Team. We are looking for two Receptionist/Administrators who will play a key role in supporting the smooth and efficient operation of the Ophthalmology Department at Broomfield Hospital/Tylers Ride - South Woodham Ferrers. As the first point of contact for patients, relatives and visitors, you will provide a professional, welcoming and compassionate service while ensuring high standards of administrative support.

The role involves managing reception duties, booking and coordinating outpatient appointments, maintaining accurate patient records and handling telephone and email enquiries in a timely and confidential manner. You will work closely with clinicians, nursing staff and multidisciplinary teams to support patient pathways and ensure excellent patient care.

Main duties of the job

o Answering telephone and face to face queries

o Booking new and follow up appointment using EPR

o Filing and scanning duties

o Understanding 18-week pathways

o Booking patient transport

o Review all patient demographics when speaking to them, to ensure EPR is up to date

o Ensuring the patients up to date contact numbers, address and GP details are to date

o To ensure all post is sent out in a timely fashion

o Uphold the highest level of efficiency relating to the correct usage of e-referral services and any other systems required to maintain standards and patient care

o To work in the reception areas, ensuring patients request are dealt with in an efficient manner and minimizing patient waiting times

o To record patient attendance on the EPR system

o Calling patients to determine if they are attending for their appointment

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 a year

PA PRO RATA

Contract

Permanent

Working pattern

Full-time

Reference number

390-NR-SUR-SO-8931

Job locations

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

Essential

• Educated to GCSE level of equivalent

Desirable

• English and Maths qualifications

Knowledge and Experience

Essential

• Good understanding of EPR/ERS
• Understanding of 18 week RTT legislation
• NHS experience

Desirable

• Experience using ACP

Person Specification

Qualifications

Essential

• Educated to GCSE level of equivalent

Desirable

• English and Maths qualifications

Knowledge and Experience

Essential

• Good understanding of EPR/ERS
• Understanding of 18 week RTT legislation
• NHS experience

Desirable

• Experience using ACP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

Essential

• Educated to GCSE level of equivalent

Desirable

• English and Maths qualifications

Knowledge and Experience

Essential

• Good understanding of EPR/ERS
• Understanding of 18 week RTT legislation
• NHS experience

Desirable

• Experience using ACP