Patient Access Officer

JOB SUMMARY - About the Role

To provide a comprehensive professional and efficient patient monitoring and waiting list service within prescribed timescales.

To monitor patients admitted pathway from referral to treatment for all specialties in accordance with the Trust's Patient Access Policy and the NHS Constitution. These include targets related to RTT & Cancer.

To contribute to an efficient use of theatres.

Ensure all patients details are entered and updated accurately on to all necessary EPR & Theatre IT systems.

Responsible for effective communication with consultants and clinical teams, patients, relatives and General Practitioners.

Main duties of the job

To book inpatient/day case admissions and chase up related investigations via EPR & any clinical systems.

Contribute to timely redating of patients whose procedures are cancelled; with additional care & attention for patients whose procedures are cancelled on the day of operation. Escalating to Patient Access Supervisor if unable to redate.

To proactively monitor and track patient referrals in order to ensure that patient treatment plans are processed in a timely and efficient manner in line with nationally and locally defined targets.

To analyse target breaches and report potential issues to the Junior Service Manager (STACC) & surgical speciality in line with agreed protocol.

Responsible for ensuring all patients are accurately added to the waiting list in accordance with the Access Policy.

Responsible for ensuring that all patients are given reasonable notice of admission and written confirmation in line with Local and National Access Targets.

To ensure all theatre lists are utilised efficiently, escalating potential risks of underutilisation to the Junior Service Manager (STACC)

Contribute to 6-4-2 Theatre Utilisation meetings.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 a year

Per Annum (Pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

390-NR-TAC-SO-7967

Job locations

Southend

Prittlewell Chase, Westcliff-on-Sea

Southend on Sea

SS0 0RY

United Kingdom

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

Essential

• Good general education i.e., GCSE or equivalent
• Good standard of literacy and numeracy

Knowledge

Essential

• Previous healthcare administrative experience
• Use of EPR & other clinics systems
• Keyboard and IT literacy working with Word, Excel and Outlook

Desirable

• Working in patient facing / booking environment and Understanding of the NHS & Trust Elective Access policies
• Knowledge of the Trust's EPR & other clinical systems

Person Specification

Qualifications

Essential

• Good general education i.e., GCSE or equivalent
• Good standard of literacy and numeracy

Knowledge

Essential

• Previous healthcare administrative experience
• Use of EPR & other clinics systems
• Keyboard and IT literacy working with Word, Excel and Outlook

Desirable

• Working in patient facing / booking environment and Understanding of the NHS & Trust Elective Access policies
• Knowledge of the Trust's EPR & other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase, Westcliff-on-Sea

Southend on Sea

SS0 0RY

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase, Westcliff-on-Sea

Southend on Sea

SS0 0RY

United Kingdom

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

Essential

• Good general education i.e., GCSE or equivalent
• Good standard of literacy and numeracy

Knowledge

Essential

• Previous healthcare administrative experience
• Use of EPR & other clinics systems
• Keyboard and IT literacy working with Word, Excel and Outlook

Desirable

• Working in patient facing / booking environment and Understanding of the NHS & Trust Elective Access policies
• Knowledge of the Trust's EPR & other clinical systems