Adult and Paediatric Crisis Worker - Staffs - Bank

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Main duties of the job

Paediatric & Adult Administrator/Crisis Worker

This role will include:

providing telephone information and support.

assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.

supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.

ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).

assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, rac

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Details

Date posted

03 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

oc-1790866544-3ZSBJ

Job locations

Stoke-on-Trent

ST6 2JU

United Kingdom

Job responsibilities

About the Role

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Adult & Paediatric Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape. Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.

Location: The Grange SARC, Staffordshire

Additional Locations: Staffordshire SARCs

Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.

Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

Job Opportunity

Paediatric & Adult Administrator/Crisis Worker

This role will include:

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.

Essential Skills

Essential Skills Required:

• Knowledge and understanding confidentiality.
• A full UK driving license
• GCSE English and Maths (Equivalent Grade C Level)
• Knowledge of the Health, Police and / or public sector working
• Minimum 12 Month employment within administrative role
• Organisational Skills
• Ability to work in a multi agency setting.
• Good Interpersonal Skills
• IT Literate with experience of Word, Excel, Teams.

Desirable

• Educated to A - Level / NVQ 3
• Experience working with children or young people
• Experience of working with vulnerable children and adults
• Understanding of Safeguarding

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

Job responsibilities

About the Role

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Adult & Paediatric Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape. Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.

Location: The Grange SARC, Staffordshire

Additional Locations: Staffordshire SARCs

Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.

Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

Job Opportunity

Paediatric & Adult Administrator/Crisis Worker

This role will include:

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.

Essential Skills

Essential Skills Required:

• Knowledge and understanding confidentiality.
• A full UK driving license
• GCSE English and Maths (Equivalent Grade C Level)
• Knowledge of the Health, Police and / or public sector working
• Minimum 12 Month employment within administrative role
• Organisational Skills
• Ability to work in a multi agency setting.
• Good Interpersonal Skills
• IT Literate with experience of Word, Excel, Teams.

Desirable

• Educated to A - Level / NVQ 3
• Experience working with children or young people
• Experience of working with vulnerable children and adults
• Understanding of Safeguarding

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

Person Specification

Qualifications

Essential

• Essential Skills Required:

• Knowledge and understanding confidentiality.

• A full UK driving license

• GCSE English and Maths (Equivalent Grade C Level)

• Knowledge of the Health, Police and / or public sector working

• Minimum 12 Month employment within administrative role

• Organisational Skills

• Ability to work in a multi agency setting.

• Good Interpersonal Skills

• IT Literate with experience of Word, Excel, Teams.

• Desirable

• Educated to A - Level / NVQ 3

• Experience working with children or young people

• Experience of working with vulnerable children and adults

• Understanding of Safeguarding

Experience

Essential

• Essential Skills Required:

• Knowledge and understanding confidentiality.

• A full UK driving license

• GCSE English and Maths (Equivalent Grade C Level)

• Knowledge of the Health, Police and / or public sector working

• Minimum 12 Month employment within administrative role

• Organisational Skills

• Ability to work in a multi agency setting.

• Good Interpersonal Skills

• IT Literate with experience of Word, Excel, Teams.

• Desirable

• Educated to A - Level / NVQ 3

• Experience working with children or young people

• Experience of working with vulnerable children and adults

• Understanding of Safeguarding

Person Specification

Qualifications

Essential

• Essential Skills Required:

• Knowledge and understanding confidentiality.

• A full UK driving license

• GCSE English and Maths (Equivalent Grade C Level)

• Knowledge of the Health, Police and / or public sector working

• Minimum 12 Month employment within administrative role

• Organisational Skills

• Ability to work in a multi agency setting.

• Good Interpersonal Skills

• IT Literate with experience of Word, Excel, Teams.

• Desirable

• Educated to A - Level / NVQ 3

• Experience working with children or young people

• Experience of working with vulnerable children and adults

• Understanding of Safeguarding

Experience

Essential

• Essential Skills Required:

• Knowledge and understanding confidentiality.

• A full UK driving license

• GCSE English and Maths (Equivalent Grade C Level)

• Knowledge of the Health, Police and / or public sector working

• Minimum 12 Month employment within administrative role

• Organisational Skills

• Ability to work in a multi agency setting.

• Good Interpersonal Skills

• IT Literate with experience of Word, Excel, Teams.

• Desirable

• Educated to A - Level / NVQ 3

• Experience working with children or young people

• Experience of working with vulnerable children and adults

• Understanding of Safeguarding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

Stoke-on-Trent

ST6 2JU

United Kingdom

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Mountain Healthcare Ltd

Address

Stoke-on-Trent

ST6 2JU

United Kingdom

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

Job responsibilities

About the Role

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Adult & Paediatric Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape. Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.

Location: The Grange SARC, Staffordshire

Additional Locations: Staffordshire SARCs

Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.

Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

Job Opportunity

Paediatric & Adult Administrator/Crisis Worker

This role will include:

• providing telephone information and support.
• assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.
• supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
• ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
• assisting patients and liaising with other agencies regarding the management of historic cases.

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.

Essential Skills

Essential Skills Required:

• Knowledge and understanding confidentiality.
• A full UK driving license
• GCSE English and Maths (Equivalent Grade C Level)
• Knowledge of the Health, Police and / or public sector working
• Minimum 12 Month employment within administrative role
• Organisational Skills
• Ability to work in a multi agency setting.
• Good Interpersonal Skills
• IT Literate with experience of Word, Excel, Teams.

Desirable

• Educated to A - Level / NVQ 3
• Experience working with children or young people
• Experience of working with vulnerable children and adults
• Understanding of Safeguarding

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

Qualifications

Essential

• Essential Skills Required:

• Knowledge and understanding confidentiality.

• A full UK driving license

• GCSE English and Maths (Equivalent Grade C Level)

• Knowledge of the Health, Police and / or public sector working

• Minimum 12 Month employment within administrative role

• Organisational Skills

• Ability to work in a multi agency setting.

• Good Interpersonal Skills

• IT Literate with experience of Word, Excel, Teams.

• Desirable

• Educated to A - Level / NVQ 3

• Experience working with children or young people

• Experience of working with vulnerable children and adults

• Understanding of Safeguarding

Experience

Essential

• Essential Skills Required:

• Knowledge and understanding confidentiality.

• A full UK driving license

• GCSE English and Maths (Equivalent Grade C Level)

• Knowledge of the Health, Police and / or public sector working

• Minimum 12 Month employment within administrative role

• Organisational Skills

• Ability to work in a multi agency setting.

• Good Interpersonal Skills

• IT Literate with experience of Word, Excel, Teams.

• Desirable

• Educated to A - Level / NVQ 3

• Experience working with children or young people

• Experience of working with vulnerable children and adults

• Understanding of Safeguarding