Receptionist

We are looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.

Call to

action - How to Apply

If you would like to contribute to making a difference for a

Please email Mark Fletcher on mark.fletcher@moyacole.org.uk if

more information is required.

Applicants

must be authorised to work in the UK. We are not able to offer sponsorship at

this time.

The

successful candidate will be subject to a DBS Check at the level appropriate to

the role, the cost of which is covered by the hospice. Any post holder within

the organisation will be expected to undertake safeguarding training

appropriate to their role and adhere to safeguarding policies and procedures.

All staff must work in accordance with their statutory roles and

responsibilities in relation to safeguarding in accordance with the Working

Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty

Timescales

We reserve the right

to close and interview prior to the dates outlined below.

Closing

Date: 18th October 2026

Interview

Date:To be arranged with

sufficient notice

Main duties of the job

As the first point of contact for visitors,

patients, and professionals, the Receptionist plays a key role in ensuring a

welcoming and calm environment. This role involves managing the front desk,

handling calls, supporting administrative tasks, and contributing to the smooth

running of the hospice.

About us

At Moya Cole, there's one thing that motivates us, and that's

providing excellent care and support to those living with or affected by

life-limiting illnesses.

We're continuously developing our plans for delivering outstanding

person-centered care that is innovative and evidence- based and to ensure Moya

Cole is in the best shape possible for future generations.

You'll be challenged, inspired and empowered to help us achieve

our purpose and to play your part in making a difference.

Key

Benefits

• 35 days annual leave rising to 37

after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time

employees)

• Buy an additional week annual leave

(pro rata for part-time)

• Heath cash plan
• Contributory pension scheme up to 7%

matched contribution (or the ability to continue with a previously held NHS

pension (subject to making contributions into the scheme in the previous 12

months)

• Life cover
• Free parking
• Discounted meals on site
• Meaningful work, making a difference

in the lives of others

• Opportunity to develop your leadership

skills within a structured development framework

• IIP Platinum employer creating the

right environment for everyone to thrive and reach their potential

Details

Date posted

09 October 2026

Pay scheme

Other

Salary

£25,272 to £25,472 a year

Band 2 Competency Based Pay Framework

Contract

Permanent

Working pattern

Part-time

Reference number

B0256-26-0034

Job locations

Moya Cole Hospice

2 Hardy Field Lane

Heald Green

Cheadle

Cheshire

SK8 3SZ

United Kingdom

Moya Cole Hospice

Meadowsweet Lane

Worsley

MANCHESTER

M28 0FE

United Kingdom

Job responsibilities

• Provide

a warm and professional welcome to all those arriving at the hospice

• Meet and greet

patients and visitors into the hospice and deal with enquiries in an efficient,

polite and courteous manner providing a caring, considerate service to

everyone.

• Ensure all

those entering the hospice are authorised and security procedures are followed

• Work closely

with the nursing team to coordinate patient arrivals

• Communicate with all departments regarding visitor

arrivals

• Liaise with third party providers to coordinate

patient services e.g. funeral directors

• Answer

telephone queries and take messages where appropriate, transfer calls and

direct visitors to the correct location

• Assist in an

emergency situation following directions from the Nurse in Charge

• Handle incoming and outgoing post and deliveries

efficiently

• Offer administrative support to clinical and office

teams

• Coordinate with volunteers and colleagues to ensure

consistent reception cover

• Safeguard patient and visitor confidentiality at all

times including adherence to Data Protect Act following GDPR

• Provide information on services and retail products

and take payments

• Contribute to process improvements to reception

processes or visitor experience

• Remain calm and composed in emotionally sensitive

situations

• Ensure our values are followed at all times

Job responsibilities

• Provide

a warm and professional welcome to all those arriving at the hospice

• Meet and greet

patients and visitors into the hospice and deal with enquiries in an efficient,

polite and courteous manner providing a caring, considerate service to

everyone.

• Ensure all

those entering the hospice are authorised and security procedures are followed

• Work closely

with the nursing team to coordinate patient arrivals

• Communicate with all departments regarding visitor

arrivals

• Liaise with third party providers to coordinate

patient services e.g. funeral directors

• Answer

telephone queries and take messages where appropriate, transfer calls and

direct visitors to the correct location

• Assist in an

emergency situation following directions from the Nurse in Charge

• Handle incoming and outgoing post and deliveries

efficiently

• Offer administrative support to clinical and office

teams

• Coordinate with volunteers and colleagues to ensure

consistent reception cover

• Safeguard patient and visitor confidentiality at all

times including adherence to Data Protect Act following GDPR

• Provide information on services and retail products

and take payments

• Contribute to process improvements to reception

processes or visitor experience

• Remain calm and composed in emotionally sensitive

situations

• Ensure our values are followed at all times

Person Specification

Qualifications

Essential

• Demonstrable English literacy and numeracy skills equivalent to GCSE level
• Computer literate specifically Outlook, Sharepoint and basic Excel for data entry

Experience

Essential

• Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
• Experience in handling sensitive and confidential information with discretion, ensuring compliance
• Experience in an administrative role, ideally within a healthcare setting (desirable)
• Excellent communication and interpersonal skills, with a compassionate and professional manner
• Strong organisational and administrative abilities, with excellent attention to detail
• Calm and empathetic approach when dealing with patients, families, and visitors
• Flexible and team-oriented, with a willingness to support wider hospice activities

Person Specification

Qualifications

Essential

• Demonstrable English literacy and numeracy skills equivalent to GCSE level
• Computer literate specifically Outlook, Sharepoint and basic Excel for data entry

Experience

Essential

• Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
• Experience in handling sensitive and confidential information with discretion, ensuring compliance
• Experience in an administrative role, ideally within a healthcare setting (desirable)
• Excellent communication and interpersonal skills, with a compassionate and professional manner
• Strong organisational and administrative abilities, with excellent attention to detail
• Calm and empathetic approach when dealing with patients, families, and visitors
• Flexible and team-oriented, with a willingness to support wider hospice activities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moya Cole Hospice

Address

Moya Cole Hospice

2 Hardy Field Lane

Heald Green

Cheadle

Cheshire

SK8 3SZ

United Kingdom

Employer's website

https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)

Employer details

Employer name

Moya Cole Hospice

Address

Moya Cole Hospice

2 Hardy Field Lane

Heald Green

Cheadle

Cheshire

SK8 3SZ

United Kingdom

Employer's website

https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)

Job responsibilities

• Provide

a warm and professional welcome to all those arriving at the hospice

• Meet and greet

patients and visitors into the hospice and deal with enquiries in an efficient,

polite and courteous manner providing a caring, considerate service to

everyone.

• Ensure all

those entering the hospice are authorised and security procedures are followed

• Work closely

with the nursing team to coordinate patient arrivals

• Communicate with all departments regarding visitor

arrivals

• Liaise with third party providers to coordinate

patient services e.g. funeral directors

• Answer

telephone queries and take messages where appropriate, transfer calls and

direct visitors to the correct location

• Assist in an

emergency situation following directions from the Nurse in Charge

• Handle incoming and outgoing post and deliveries

efficiently

• Offer administrative support to clinical and office

teams

• Coordinate with volunteers and colleagues to ensure

consistent reception cover

• Safeguard patient and visitor confidentiality at all

times including adherence to Data Protect Act following GDPR

• Provide information on services and retail products

and take payments

• Contribute to process improvements to reception

processes or visitor experience

• Remain calm and composed in emotionally sensitive

situations

• Ensure our values are followed at all times

Qualifications

Essential

• Demonstrable English literacy and numeracy skills equivalent to GCSE level
• Computer literate specifically Outlook, Sharepoint and basic Excel for data entry

Experience

Essential

• Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
• Experience in handling sensitive and confidential information with discretion, ensuring compliance
• Experience in an administrative role, ideally within a healthcare setting (desirable)
• Excellent communication and interpersonal skills, with a compassionate and professional manner
• Strong organisational and administrative abilities, with excellent attention to detail
• Calm and empathetic approach when dealing with patients, families, and visitors
• Flexible and team-oriented, with a willingness to support wider hospice activities