Patient Services Coordinator

We are currently seeking an enthusiastic & diligent

Patient Services Coordinator. Ideally, you will have previous

receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of two GP Partners, two Salaried GPs and an excellent clinical support team including Nurses, Health

Care Assistants and a Clinical Pharmacist.

Main duties of the job

The patient services coordinator role covers all aspects of a busy admin section including reception,

telephone enquiries, registrations, summarising patient notes, processing

referrals and other general tasks as required.

Essential criteria:

Experience in administration or a reception role (12 months) in a

healthcare setting.

Enthusiastic team player with a keen eye for detail.

A highly organised individual who can manage daily tasks.

A passion for providing exceptional patient support.

Ability to time-keep efficiently & meet SLAs as required.

Excellent

communication skills (written and oral).

Flexible,

cooperative & polite.

Desirable criteria:

Experience of handling deductions & patient registrations.

Familiarity with providing administrative support to clinical

professionals.

Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

Benefits

NHS Pensions scheme

Rural location

5 weeks holiday entitlement (pro rota) + Bank holidays

Inclusive and supportive culture, staff

celebrations

Rate of pay

£13.43per

hour

Employer details

Employer name

Nettlebed Surgery

Address

Wanbourne

Lane, Nettlebed, Henley-on-Thames

Website

Nettlebed Surgery

About us

Nettlebed surgery's mission

is to provide high quality care through our multidisciplinary team, in an

environment that is professional, kind and respectful. We aim to deliver high

quality, up-to date care whilst providing a friendly and personal service.

Details

Date posted

09 October 2026

Pay scheme

Other

Salary

£13.43 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3312-26-0004

Job locations

Wanbourne Lane

Henley-on-Thames

RG9 5AJ

United Kingdom

Job responsibilities

NETTLEBED SURGERY

JOB TITLE: PATIENT

SERVICES Coordinator including Relief

Receptionist/Administrator

REPORTS TO: PRACTICE

MANAGER

Job Summary:

The purpose of this role is to:

Offer general assistance to the practice team and

project a positive and friendly image to patients and other visitors, either in

person, via the telephone or by email

Receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to assist in the

smooth running of the practice, including the provision of secretarial and

clerical support to the clinical staff and other members of the practice team

Facilitate effective communication between

patients, members of the primary health care team, secondary care and other

associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken

by members of the Patient Services team may include any or all of the items in

the following list. Duties may be varied

from time to time under the direction of the Team Leader/Practice Manager,

dependent on current and evolving practice workload and staffing levels:

Assist patients with enquiries via email,

phone, in writing or in person

Open up/lock up of practice premises and

maintaining security in accordance with practice protocols

Maintain and monitor the practice

appointments system, including arranging clinics when necessary.

Distribute repeat medication to patients calling

at the surgery. Take payment as necessary.

Process personal and telephone requests for

appointments, visits, telephone consultations, and ensuring callers are

directed to the appropriate healthcare professional. Deal with actions

required for test results.

Be familiar with the clinical records system

EMIS

Process call/recall systems including SMS

texting from EMIS

Process and distribute incoming (and

outgoing) mail including electronic documents in Docman (scanning

software), and email.

Taking messages and passing on information.

Filing and retrieving paperwork. Taking the

correct fee for patient documentation when necessary.

Process repeat prescriptions in accordance

with practice guidelines

Ensure appropriate and accurate patient

registrations, deductions and change of details on the Emis database. This

will include housekeeping, coding and any other data processing as may be

required.

Ensure that Choose and Book records are

up-to-date.

Undertake computer data entry/data allocation

and collation; processing and recording information in accordance with

practice procedures

Ensure that new patient files are created as

required. Process patient notes for medical/insurance/solicitor enquiries.

Ensure that deducted patient notes are despatched efficiently in line with

procedures.

Initiate contact with and respond to requests

from patients, other team member and associated healthcare agencies and

providers, eg booking patient transport

Provide clerical assistance to practice staff

as required, including word/data processing, filing, faxing, photocopying

and scanning

Order, re-order and monitor stationery and

other supplies

Deal with clinical waste

Keep the reception area and main office tidy

and free from obstructions and clutter

Receive and record where necessary surgery

cash, cheques and credit card transactions

Have working knowledge of telephone system,

and be familiar with the Out of Hours arrangements for the surgery.

Maintain the visitor book as necessary.

Ensure the waiting room is tidy

Accept and check deliveries. Ensure that fridge items are stored in a

fridge immediately upon receipt

Any other tasks allocated by doctors/Practice Manager

Undertake relevant training, including completing

Teamnet online training modules relevant to the role, and within the

timescales identified by the practice.

This is neither exhaustive nor exclusive and will be reviewed

periodically in conjunction with the post holder. The post holder is required to carry out any

duties that may reasonably be requested by the Partners or the Practice

Manager.

Confidentiality:

In the course of seeking treatment, patients

entrust us with, or allow us to gather, sensitive information in relation

to their health and other matters.

They do so in confidence and have the right to expect that staff

will respect their privacy and act appropriately

In the performance of the duties outlined in

this Job Description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and

other healthcare workers. They may

also have access to information relating to the practice as a business

organisation. All such information from any source is to be regarded

as strictly confidential

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the practice may

only be divulged to authorised persons in accordance with the practice

policies and procedures relating to confidentiality and the protection of

personal and sensitive data.

Health &

Safety:

The

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice Health & Safety

Policy, to include:

Using personal security systems within the

workplace according to practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those

risks

Making effective use of training to update

knowledge and skills

Using appropriate infection control

procedures, maintaining work areas in a tidy and safe way and free from

hazards

Actively reporting potential health and

safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient

areas clean, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control

training

Reporting potential risks identified

Safeguarding:

All

staff will be trained and updated on a regular basis on safeguarding children

and vulnerable adults. All staff will be expected to promote and undertake

safeguarding in their day-to-day activities. This will include:

Be alert to the potential indicators

of abuse or neglect

Know how to act on those concerns in

line with local policies

Locate and understand the practice

and local policies on Safeguarding

Be able to identify the Safeguarding

Lead in the Practice, currently Dr Barton.

Equality and

Diversity:

The

post-holder will support the equality, diversity and rights of patients, carers

and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights,

interpreting them in a way that is consistent with practice procedures and

policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,

carers and colleagues

Behaving in a manner which is welcoming to and of the individual,

is non-judgmental and respects their circumstances, feelings, priorities

and rights.

Personal/Professional

Development:

The post-holder will participate in any training

programme implemented by the practice as part of this employment, such training

to include:

Participation in an annual individual performance review,

including taking responsibility for maintaining a record of own personal

and/or professional development.

Take responsibility for own development, learning and performance

and demonstrate skills and activities to others who are undertaking

similar work

Quality:

The post-holder will strive to maintain quality

within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions,

either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own

and team activities and making suggestions on ways to improve and enhance

the teams performance

Work effectively with individuals in other agencies to meet

patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective

communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication

and respond accordingly.

Contribution to

the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards

and guidelines will affect own work

Participate in audit where appropriate.

Keep up-to-date with new technology which may affect how the

post-holder carries out the above tasks

Disclosure and Barring Service (DBS) (previously CRB)

Although the role in Patient Services at Nettlebed Surgery as

described above does not indicate a need for a compulsory Disclosure and

Barring Service criminal records check under the Positions, Professions, Employment, Offices and Works included in the

Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, as shown at https://www.gov.uk/government/uploads/system/uploads/attachmentdata/file/409805/DBSguideeligibilityv7.pdf it may be deemed to be appropriate for

other reasons e.g. so that you may be utilised in providing Chaperone

duties.

Last reviewed July 2026

Job responsibilities

NETTLEBED SURGERY

JOB TITLE: PATIENT

SERVICES Coordinator including Relief

Receptionist/Administrator

REPORTS TO: PRACTICE

MANAGER

Job Summary:

The purpose of this role is to:

Offer general assistance to the practice team and

project a positive and friendly image to patients and other visitors, either in

person, via the telephone or by email

Receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to assist in the

smooth running of the practice, including the provision of secretarial and

clerical support to the clinical staff and other members of the practice team

Facilitate effective communication between

patients, members of the primary health care team, secondary care and other

associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken

by members of the Patient Services team may include any or all of the items in

the following list. Duties may be varied

from time to time under the direction of the Team Leader/Practice Manager,

dependent on current and evolving practice workload and staffing levels:

Assist patients with enquiries via email,

phone, in writing or in person

Open up/lock up of practice premises and

maintaining security in accordance with practice protocols

Maintain and monitor the practice

appointments system, including arranging clinics when necessary.

Distribute repeat medication to patients calling

at the surgery. Take payment as necessary.

Process personal and telephone requests for

appointments, visits, telephone consultations, and ensuring callers are

directed to the appropriate healthcare professional. Deal with actions

required for test results.

Be familiar with the clinical records system

EMIS

Process call/recall systems including SMS

texting from EMIS

Process and distribute incoming (and

outgoing) mail including electronic documents in Docman (scanning

software), and email.

Taking messages and passing on information.

Filing and retrieving paperwork. Taking the

correct fee for patient documentation when necessary.

Process repeat prescriptions in accordance

with practice guidelines

Ensure appropriate and accurate patient

registrations, deductions and change of details on the Emis database. This

will include housekeeping, coding and any other data processing as may be

required.

Ensure that Choose and Book records are

up-to-date.

Undertake computer data entry/data allocation

and collation; processing and recording information in accordance with

practice procedures

Ensure that new patient files are created as

required. Process patient notes for medical/insurance/solicitor enquiries.

Ensure that deducted patient notes are despatched efficiently in line with

procedures.

Initiate contact with and respond to requests

from patients, other team member and associated healthcare agencies and

providers, eg booking patient transport

Provide clerical assistance to practice staff

as required, including word/data processing, filing, faxing, photocopying

and scanning

Order, re-order and monitor stationery and

other supplies

Deal with clinical waste

Keep the reception area and main office tidy

and free from obstructions and clutter

Receive and record where necessary surgery

cash, cheques and credit card transactions

Have working knowledge of telephone system,

and be familiar with the Out of Hours arrangements for the surgery.

Maintain the visitor book as necessary.

Ensure the waiting room is tidy

Accept and check deliveries. Ensure that fridge items are stored in a

fridge immediately upon receipt

Any other tasks allocated by doctors/Practice Manager

Undertake relevant training, including completing

Teamnet online training modules relevant to the role, and within the

timescales identified by the practice.

This is neither exhaustive nor exclusive and will be reviewed

periodically in conjunction with the post holder. The post holder is required to carry out any

duties that may reasonably be requested by the Partners or the Practice

Manager.

Confidentiality:

In the course of seeking treatment, patients

entrust us with, or allow us to gather, sensitive information in relation

to their health and other matters.

They do so in confidence and have the right to expect that staff

will respect their privacy and act appropriately

In the performance of the duties outlined in

this Job Description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and

other healthcare workers. They may

also have access to information relating to the practice as a business

organisation. All such information from any source is to be regarded

as strictly confidential

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the practice may

only be divulged to authorised persons in accordance with the practice

policies and procedures relating to confidentiality and the protection of

personal and sensitive data.

Health &

Safety:

The

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice Health & Safety

Policy, to include:

Using personal security systems within the

workplace according to practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those

risks

Making effective use of training to update

knowledge and skills

Using appropriate infection control

procedures, maintaining work areas in a tidy and safe way and free from

hazards

Actively reporting potential health and

safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient

areas clean, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control

training

Reporting potential risks identified

Safeguarding:

All

staff will be trained and updated on a regular basis on safeguarding children

and vulnerable adults. All staff will be expected to promote and undertake

safeguarding in their day-to-day activities. This will include:

Be alert to the potential indicators

of abuse or neglect

Know how to act on those concerns in

line with local policies

Locate and understand the practice

and local policies on Safeguarding

Be able to identify the Safeguarding

Lead in the Practice, currently Dr Barton.

Equality and

Diversity:

The

post-holder will support the equality, diversity and rights of patients, carers

and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights,

interpreting them in a way that is consistent with practice procedures and

policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,

carers and colleagues

Behaving in a manner which is welcoming to and of the individual,

is non-judgmental and respects their circumstances, feelings, priorities

and rights.

Personal/Professional

Development:

The post-holder will participate in any training

programme implemented by the practice as part of this employment, such training

to include:

Participation in an annual individual performance review,

including taking responsibility for maintaining a record of own personal

and/or professional development.

Take responsibility for own development, learning and performance

and demonstrate skills and activities to others who are undertaking

similar work

Quality:

The post-holder will strive to maintain quality

within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions,

either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own

and team activities and making suggestions on ways to improve and enhance

the teams performance

Work effectively with individuals in other agencies to meet

patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective

communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication

and respond accordingly.

Contribution to

the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards

and guidelines will affect own work

Participate in audit where appropriate.

Keep up-to-date with new technology which may affect how the

post-holder carries out the above tasks

Disclosure and Barring Service (DBS) (previously CRB)

Although the role in Patient Services at Nettlebed Surgery as

described above does not indicate a need for a compulsory Disclosure and

Barring Service criminal records check under the Positions, Professions, Employment, Offices and Works included in the

Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, as shown at https://www.gov.uk/government/uploads/system/uploads/attachmentdata/file/409805/DBSguideeligibilityv7.pdf it may be deemed to be appropriate for

other reasons e.g. so that you may be utilised in providing Chaperone

duties.

Last reviewed July 2026

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Qualified in Phlebotomy

Experience

Essential

• Experience in administration or a reception role (12 months) in a healthcare setting.

Desirable

• Experience of working in a GP practice

Soft Skills

Essential

• Enthusiastic team player with a keen eye for detail.
• A highly organised individual who can manage daily tasks.
• A passion for providing exceptional patient support.
• Ability to time-keep efficiently & meet SLAs as required.
• Excellent communication skills (written and oral).
• Flexible, cooperative & polite

Desirable

• Experience of handling deductions & patient registrations.
• Familiarity with providing administrative support to clinical professionals.
• Competent with EMIS Web, Docman 10, Accurx & Surgery Connect

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Qualified in Phlebotomy

Experience

Essential

• Experience in administration or a reception role (12 months) in a healthcare setting.

Desirable

• Experience of working in a GP practice

Soft Skills

Essential

• Enthusiastic team player with a keen eye for detail.
• A highly organised individual who can manage daily tasks.
• A passion for providing exceptional patient support.
• Ability to time-keep efficiently & meet SLAs as required.
• Excellent communication skills (written and oral).
• Flexible, cooperative & polite

Desirable

• Experience of handling deductions & patient registrations.
• Familiarity with providing administrative support to clinical professionals.
• Competent with EMIS Web, Docman 10, Accurx & Surgery Connect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nettlebed Surgery

Address

Wanbourne Lane

Henley-on-Thames

RG9 5AJ

United Kingdom

Employer's website

https://nettlebedsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nettlebed Surgery

Address

Wanbourne Lane

Henley-on-Thames

RG9 5AJ

United Kingdom

Employer's website

https://nettlebedsurgery.nhs.uk/ (Opens in a new tab)

Job responsibilities

NETTLEBED SURGERY

JOB TITLE: PATIENT

SERVICES Coordinator including Relief

Receptionist/Administrator

REPORTS TO: PRACTICE

MANAGER

Job Summary:

The purpose of this role is to:

Offer general assistance to the practice team and

project a positive and friendly image to patients and other visitors, either in

person, via the telephone or by email

Receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to assist in the

smooth running of the practice, including the provision of secretarial and

clerical support to the clinical staff and other members of the practice team

Facilitate effective communication between

patients, members of the primary health care team, secondary care and other

associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken

by members of the Patient Services team may include any or all of the items in

the following list. Duties may be varied

from time to time under the direction of the Team Leader/Practice Manager,

dependent on current and evolving practice workload and staffing levels:

Assist patients with enquiries via email,

phone, in writing or in person

Open up/lock up of practice premises and

maintaining security in accordance with practice protocols

Maintain and monitor the practice

appointments system, including arranging clinics when necessary.

Distribute repeat medication to patients calling

at the surgery. Take payment as necessary.

Process personal and telephone requests for

appointments, visits, telephone consultations, and ensuring callers are

directed to the appropriate healthcare professional. Deal with actions

required for test results.

Be familiar with the clinical records system

EMIS

Process call/recall systems including SMS

texting from EMIS

Process and distribute incoming (and

outgoing) mail including electronic documents in Docman (scanning

software), and email.

Taking messages and passing on information.

Filing and retrieving paperwork. Taking the

correct fee for patient documentation when necessary.

Process repeat prescriptions in accordance

with practice guidelines

Ensure appropriate and accurate patient

registrations, deductions and change of details on the Emis database. This

will include housekeeping, coding and any other data processing as may be

required.

Ensure that Choose and Book records are

up-to-date.

Undertake computer data entry/data allocation

and collation; processing and recording information in accordance with

practice procedures

Ensure that new patient files are created as

required. Process patient notes for medical/insurance/solicitor enquiries.

Ensure that deducted patient notes are despatched efficiently in line with

procedures.

Initiate contact with and respond to requests

from patients, other team member and associated healthcare agencies and

providers, eg booking patient transport

Provide clerical assistance to practice staff

as required, including word/data processing, filing, faxing, photocopying

and scanning

Order, re-order and monitor stationery and

other supplies

Deal with clinical waste

Keep the reception area and main office tidy

and free from obstructions and clutter

Receive and record where necessary surgery

cash, cheques and credit card transactions

Have working knowledge of telephone system,

and be familiar with the Out of Hours arrangements for the surgery.

Maintain the visitor book as necessary.

Ensure the waiting room is tidy

Accept and check deliveries. Ensure that fridge items are stored in a

fridge immediately upon receipt

Any other tasks allocated by doctors/Practice Manager

Undertake relevant training, including completing

Teamnet online training modules relevant to the role, and within the

timescales identified by the practice.

This is neither exhaustive nor exclusive and will be reviewed

periodically in conjunction with the post holder. The post holder is required to carry out any

duties that may reasonably be requested by the Partners or the Practice

Manager.

Confidentiality:

In the course of seeking treatment, patients

entrust us with, or allow us to gather, sensitive information in relation

to their health and other matters.

They do so in confidence and have the right to expect that staff

will respect their privacy and act appropriately

In the performance of the duties outlined in

this Job Description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and

other healthcare workers. They may

also have access to information relating to the practice as a business

organisation. All such information from any source is to be regarded

as strictly confidential

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the practice may

only be divulged to authorised persons in accordance with the practice

policies and procedures relating to confidentiality and the protection of

personal and sensitive data.

Health &

Safety:

The

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice Health & Safety

Policy, to include:

Using personal security systems within the

workplace according to practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those

risks

Making effective use of training to update

knowledge and skills

Using appropriate infection control

procedures, maintaining work areas in a tidy and safe way and free from

hazards

Actively reporting potential health and

safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient

areas clean, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control

training

Reporting potential risks identified

Safeguarding:

All

staff will be trained and updated on a regular basis on safeguarding children

and vulnerable adults. All staff will be expected to promote and undertake

safeguarding in their day-to-day activities. This will include:

Be alert to the potential indicators

of abuse or neglect

Know how to act on those concerns in

line with local policies

Locate and understand the practice

and local policies on Safeguarding

Be able to identify the Safeguarding

Lead in the Practice, currently Dr Barton.

Equality and

Diversity:

The

post-holder will support the equality, diversity and rights of patients, carers

and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights,

interpreting them in a way that is consistent with practice procedures and

policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,

carers and colleagues

Behaving in a manner which is welcoming to and of the individual,

is non-judgmental and respects their circumstances, feelings, priorities

and rights.

Personal/Professional

Development:

The post-holder will participate in any training

programme implemented by the practice as part of this employment, such training

to include:

Participation in an annual individual performance review,

including taking responsibility for maintaining a record of own personal

and/or professional development.

Take responsibility for own development, learning and performance

and demonstrate skills and activities to others who are undertaking

similar work

Quality:

The post-holder will strive to maintain quality

within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions,

either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own

and team activities and making suggestions on ways to improve and enhance

the teams performance

Work effectively with individuals in other agencies to meet

patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective

communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication

and respond accordingly.

Contribution to

the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards

and guidelines will affect own work

Participate in audit where appropriate.

Keep up-to-date with new technology which may affect how the

post-holder carries out the above tasks

Disclosure and Barring Service (DBS) (previously CRB)

Although the role in Patient Services at Nettlebed Surgery as

described above does not indicate a need for a compulsory Disclosure and

Barring Service criminal records check under the Positions, Professions, Employment, Offices and Works included in the

Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, as shown at https://www.gov.uk/government/uploads/system/uploads/attachmentdata/file/409805/DBSguideeligibilityv7.pdf it may be deemed to be appropriate for

other reasons e.g. so that you may be utilised in providing Chaperone

duties.

Last reviewed July 2026

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Qualified in Phlebotomy

Experience

Essential

• Experience in administration or a reception role (12 months) in a healthcare setting.

Desirable

• Experience of working in a GP practice

Soft Skills

Essential

• Enthusiastic team player with a keen eye for detail.
• A highly organised individual who can manage daily tasks.
• A passion for providing exceptional patient support.
• Ability to time-keep efficiently & meet SLAs as required.
• Excellent communication skills (written and oral).
• Flexible, cooperative & polite

Desirable

• Experience of handling deductions & patient registrations.
• Familiarity with providing administrative support to clinical professionals.
• Competent with EMIS Web, Docman 10, Accurx & Surgery Connect