Deputy Chief Operating Officer

The Deputy COO is a key senior management and senior leadership position with the responsibility and accountability to manage, develop, direct and lead service improvement and performance strategies and policies to ensure delivery of high quality, safe and efficient and effective patient care for Unplanned Care and the wider Trust. This role will work alongside the Deputy Medical Director and Deputy Chief Nurse. They will also lead the trust around the crisis strategy for mental health with a key focus on liaison, patient flow, discharge and implementation of 111 for Mental Health and the implementation and oversight of Right Care Right Person with Greater Manchester Police and the NWAS. This role will deputise for the Chief Operating Officer and will take a corporate lead improving unplanned care and crisis across the Trust, to delivery improvement of all local and national planned care KPIs.

Main duties of the job

• Ensure that the organisational vision, strategic aims and objectives, values and culture of the Trust are actively promoted, and provide clear leadership and be a role model for their delivery.
• Provide senior operational leadership and management to the corporate and urgent care services as part of the collective leadership team on behalf of the Chief Operating Officer ensuring high quality delivery of all operational services.
• Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance that support the organisational approach to governance and are in line with the Trusts risk management framework.
• Ensure le maintaining high standards of safety and quality.
• Implements the strategic deliverables across mental health crisis and urgent care services developing service strategies and plans for improvement that promote consistency in standards and outcomes across our footprint and support delivery of the organisational vision and strategy. Be the responsible lead for service development and embed continuous quality improvement and learning across all services to ensure service users and carers experience the best possible care.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges

Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave

Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 9

Salary

£110,000 a year

Contract

Bank

Duration

6 months

Working pattern

Full-time,

Flexible working,

Home or remote working

Reference number

M0042-26-0299

Job locations

Greater Manchester Mental Health NHS FT

The Curve

Prestwich

M25 3EQ

United Kingdom

Job responsibilities

Job Title: Band 9 Deputy Chief Operations Officer

Location: The Curve, Prestwich, M25 3EQ (Hybrid)

Shift Pattern: 37.5 hours per week, Monday to Friday between 8:00 - 18:00

Salary: Band 9 £61.16 per hour + accrued holiday pay

End Date: 6 Months with possible extension

Company Overview

NHS Professionals connects dedicated healthcare and non-clinical professionals with flexible opportunities across the National Health Service (NHS). As the largest NHS staff bank in England, we support a diverse workforce in accessing rewarding roles, developing careers, and contributing to improved patient care every day.

Overview

The Deputy COO is a key senior management and senior leadership position with the responsibility and accountability to manage, develop, direct and lead service improvement and performance strategies and policies to ensure delivery of high quality, safe and efficient and effective patient care for Unplanned Care and the wider Trust. This role will work alongside the Deputy Medical Director and Deputy Chief Nurse. They will also lead the trust around the crisis strategy for mental health with a key focus on liaison, patient flow, discharge and implementation of 111 for Mental Health and the implementation and oversight of Right Care Right Person with Greater Manchester Police and the NWAS. This role will deputise for the Chief Operating Officer and will take a corporate lead improving unplanned care and crisis across the Trust, to delivery improvement of all local and national planned care KPIs.

Responsibilities

• Ensure that the organisational vision, strategic aims and objectives, values and culture of the Trust are actively promoted, and provide clear leadership and be a role model for their delivery.
• Provide senior operational leadership and management to the corporate and urgent care services as part of the collective leadership team on behalf of the Chief Operating Officer ensuring high quality delivery of all operational services.
• Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance that support the organisational approach to governance and are in line with the Trusts risk management framework.
• Ensure le maintaining high standards of safety and quality.

Experience

• Significant track record of employment at a senior operational level delivering high-quality standards of performance to achieve national and local targets within a complex healthcare setting
• Evidence of leading service change with colleagues
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of workforce redesign
• Experience of business planning and service change in complex organisations
• Experience of working in partnership with other organisations and senior director level officers to deliver services
• Up to date knowledge of current health agenda locally and nationally
• Sound knowledge of clinical governance and effective systems of assurance and risk management
• Comprehensive understanding of Section 75 and social care agenda
• Knowledge and/or experience of policy development for health and social care at national level
• An understanding of the role and contribution to the overall Trust agenda

Qualifications

• Educated to masters level or equivalent experience or learning
• Evidence of CPD
• Recognised management qualification

Job responsibilities

Job Title: Band 9 Deputy Chief Operations Officer

Location: The Curve, Prestwich, M25 3EQ (Hybrid)

Shift Pattern: 37.5 hours per week, Monday to Friday between 8:00 - 18:00

Salary: Band 9 £61.16 per hour + accrued holiday pay

End Date: 6 Months with possible extension

Company Overview

NHS Professionals connects dedicated healthcare and non-clinical professionals with flexible opportunities across the National Health Service (NHS). As the largest NHS staff bank in England, we support a diverse workforce in accessing rewarding roles, developing careers, and contributing to improved patient care every day.

Overview

The Deputy COO is a key senior management and senior leadership position with the responsibility and accountability to manage, develop, direct and lead service improvement and performance strategies and policies to ensure delivery of high quality, safe and efficient and effective patient care for Unplanned Care and the wider Trust. This role will work alongside the Deputy Medical Director and Deputy Chief Nurse. They will also lead the trust around the crisis strategy for mental health with a key focus on liaison, patient flow, discharge and implementation of 111 for Mental Health and the implementation and oversight of Right Care Right Person with Greater Manchester Police and the NWAS. This role will deputise for the Chief Operating Officer and will take a corporate lead improving unplanned care and crisis across the Trust, to delivery improvement of all local and national planned care KPIs.

Responsibilities

• Ensure that the organisational vision, strategic aims and objectives, values and culture of the Trust are actively promoted, and provide clear leadership and be a role model for their delivery.
• Provide senior operational leadership and management to the corporate and urgent care services as part of the collective leadership team on behalf of the Chief Operating Officer ensuring high quality delivery of all operational services.
• Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance that support the organisational approach to governance and are in line with the Trusts risk management framework.
• Ensure le maintaining high standards of safety and quality.

Experience

• Significant track record of employment at a senior operational level delivering high-quality standards of performance to achieve national and local targets within a complex healthcare setting
• Evidence of leading service change with colleagues
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of workforce redesign
• Experience of business planning and service change in complex organisations
• Experience of working in partnership with other organisations and senior director level officers to deliver services
• Up to date knowledge of current health agenda locally and nationally
• Sound knowledge of clinical governance and effective systems of assurance and risk management
• Comprehensive understanding of Section 75 and social care agenda
• Knowledge and/or experience of policy development for health and social care at national level
• An understanding of the role and contribution to the overall Trust agenda

Qualifications

• Educated to masters level or equivalent experience or learning
• Evidence of CPD
• Recognised management qualification

Person Specification

Experience

Essential

• Evidence of leading service change with colleagues
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of workforce redesign
• Experience of business planning and service change in complex organisations

Person Specification

Experience

Essential

• Evidence of leading service change with colleagues
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of workforce redesign
• Experience of business planning and service change in complex organisations

Employer details

Employer name

NHS Professionals Limited

Address

Greater Manchester Mental Health NHS FT

The Curve

Prestwich

M25 3EQ

United Kingdom

Employer's website

https://www.nhsprofessionals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Professionals Limited

Address

Greater Manchester Mental Health NHS FT

The Curve

Prestwich

M25 3EQ

United Kingdom

Employer's website

https://www.nhsprofessionals.nhs.uk/ (Opens in a new tab)

Job responsibilities

Job Title: Band 9 Deputy Chief Operations Officer

Location: The Curve, Prestwich, M25 3EQ (Hybrid)

Shift Pattern: 37.5 hours per week, Monday to Friday between 8:00 - 18:00

Salary: Band 9 £61.16 per hour + accrued holiday pay

End Date: 6 Months with possible extension

Company Overview

NHS Professionals connects dedicated healthcare and non-clinical professionals with flexible opportunities across the National Health Service (NHS). As the largest NHS staff bank in England, we support a diverse workforce in accessing rewarding roles, developing careers, and contributing to improved patient care every day.

Overview

The Deputy COO is a key senior management and senior leadership position with the responsibility and accountability to manage, develop, direct and lead service improvement and performance strategies and policies to ensure delivery of high quality, safe and efficient and effective patient care for Unplanned Care and the wider Trust. This role will work alongside the Deputy Medical Director and Deputy Chief Nurse. They will also lead the trust around the crisis strategy for mental health with a key focus on liaison, patient flow, discharge and implementation of 111 for Mental Health and the implementation and oversight of Right Care Right Person with Greater Manchester Police and the NWAS. This role will deputise for the Chief Operating Officer and will take a corporate lead improving unplanned care and crisis across the Trust, to delivery improvement of all local and national planned care KPIs.

Responsibilities

• Ensure that the organisational vision, strategic aims and objectives, values and culture of the Trust are actively promoted, and provide clear leadership and be a role model for their delivery.
• Provide senior operational leadership and management to the corporate and urgent care services as part of the collective leadership team on behalf of the Chief Operating Officer ensuring high quality delivery of all operational services.
• Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance that support the organisational approach to governance and are in line with the Trusts risk management framework.
• Ensure le maintaining high standards of safety and quality.

Experience

• Significant track record of employment at a senior operational level delivering high-quality standards of performance to achieve national and local targets within a complex healthcare setting
• Evidence of leading service change with colleagues
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of workforce redesign
• Experience of business planning and service change in complex organisations
• Experience of working in partnership with other organisations and senior director level officers to deliver services
• Up to date knowledge of current health agenda locally and nationally
• Sound knowledge of clinical governance and effective systems of assurance and risk management
• Comprehensive understanding of Section 75 and social care agenda
• Knowledge and/or experience of policy development for health and social care at national level
• An understanding of the role and contribution to the overall Trust agenda

Qualifications

• Educated to masters level or equivalent experience or learning
• Evidence of CPD
• Recognised management qualification

Experience

Essential

• Evidence of leading service change with colleagues
• Significant experience of setting, monitoring and evaluating standards of care
• Experience of workforce redesign
• Experience of business planning and service change in complex organisations