Counsellor

To provide bereavement support

and counselling to adults and children referred to Nightingale House Hospice.

To hold and manage a

caseload of clients/patients/families with bereavement needs.

To work closely with the Family Support Lead and

Patient Flow Coordinator ensuring timely and sensitive communication.

Main duties of the job

To work as a full member of the Multi-Disciplinary Team,

providing a preparation for loss and bereavement service to Adults, Children,

and carers.

Provide bereavement support and counselling to clients who

access the service, in the community and within the hospice, who are

individuals, families or through group support techniques, and involving other

members of the multi-disciplinary team as appropriate to do so.

To work with patients using individual, group or family

techniques and involving other members of the Multi-Disciplinary Team as

appropriate.

Supervision of counsellors, student counsellors and

bereavement volunteers.

Responsibility to triage and manage bereavement referrals,

including managing telephone advice, ensuring that appropriate information and

support is offered, following service protocol.

Assessing individual needs of the bereaved and refer for

internal counselling support or to external agencies when appropriate.

Jointly managing service evaluation tools, statistics,

audit within the service and provide regular reports.

Communicating frequently within the service and to other

service providers regarding patient care and share development policies

ensuring best practice.

Manage caseload of clients, including the assessment and

allocation to volunteers/students within the service and ensure treatment

delivery remains accessible.

Educate and involve family members when appropriate,

conveying counselling formulations.

About us

• A positive and friendly working environment.

• The opportunity to make a real difference.

• Excellent training and development opportunities for those that want them.

• Generous holiday allowance that increases with length of service.

• Staff lunch Menu (Hospice based positions only).

• Employee Assistance Programme.

• Retail Discount Scheme.

• Staff Discount in Caffi Cwtch

• Refer a friend bonus scheme

• Birthday voucher

Details

Date posted

05 October 2026

Pay scheme

Other

Salary

£30,000 to £33,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0080-26-0019

Job locations

Chester Road

Wrexham

Clwyd

LL11 2SJ

United Kingdom

Job responsibilities

MAIN

DUTIES AND RESPONSIBILITIES

Key

responsibilities Clinical

To work as a full member of the Multi-Disciplinary Team,

providing a preparation for loss and bereavement service to Adults, Children,

and carers.

To participate in Multi-Disciplinary meetings as necessary.

Provide bereavement support and counselling to clients who

access the service, in the community and within the hospice, who are

individuals, families or through group support techniques, and involving other

members of the multi-disciplinary team as appropriate to do so.

To work with patients using individual, group or family

techniques and involving other members of the Multi-Disciplinary Team as

appropriate.

Supervision of counsellors, student counsellors and

bereavement volunteers.

Responsibility to triage and manage bereavement referrals,

including managing telephone advice, ensuring that appropriate information and

support is offered, following service protocol.

Assessing individual needs of the bereaved and refer for

internal counselling support or to external agencies when appropriate.

Jointly managing service evaluation tools, statistics,

audit within the service and provide regular reports.

Communicating frequently within the service and to other

service providers regarding patient care and share development policies

ensuring best practice.

Manage caseload of clients, including the assessment and

allocation to volunteers/students within the service and ensure treatment

delivery remains accessible.

Educate and involve family members when appropriate,

conveying counselling formulations.

Day-to-day decisions

based on a practitioner level guided by professional opinion.

Job responsibilities

MAIN

DUTIES AND RESPONSIBILITIES

Key

responsibilities Clinical

To work as a full member of the Multi-Disciplinary Team,

providing a preparation for loss and bereavement service to Adults, Children,

and carers.

To participate in Multi-Disciplinary meetings as necessary.

Provide bereavement support and counselling to clients who

access the service, in the community and within the hospice, who are

individuals, families or through group support techniques, and involving other

members of the multi-disciplinary team as appropriate to do so.

To work with patients using individual, group or family

techniques and involving other members of the Multi-Disciplinary Team as

appropriate.

Supervision of counsellors, student counsellors and

bereavement volunteers.

Responsibility to triage and manage bereavement referrals,

including managing telephone advice, ensuring that appropriate information and

support is offered, following service protocol.

Assessing individual needs of the bereaved and refer for

internal counselling support or to external agencies when appropriate.

Jointly managing service evaluation tools, statistics,

audit within the service and provide regular reports.

Communicating frequently within the service and to other

service providers regarding patient care and share development policies

ensuring best practice.

Manage caseload of clients, including the assessment and

allocation to volunteers/students within the service and ensure treatment

delivery remains accessible.

Educate and involve family members when appropriate,

conveying counselling formulations.

Day-to-day decisions

based on a practitioner level guided by professional opinion.

Person Specification

Qualifications

Essential

• Advanced Diploma in Counselling
• Registered Therapist
• Member of British Association for Counselling and Psychotherapy or appropriate Association.

Skills

Essential

• High level of computer literacy.
• Time management skills
• Ability to work creatively, flexibly and as part of a team
• Sound written and oral communication skills
• Ability to adapt to and contribute to a changing environment

Experience

Essential

• Good level of experience working with both children and adults.
• Experience of working with loss and bereavement

Knowledge

Essential

• Understanding of general office systems and procedures
• Knowledge of data protection regulations
• Knowledge of Safeguarding

Person Specification

Qualifications

Essential

• Advanced Diploma in Counselling
• Registered Therapist
• Member of British Association for Counselling and Psychotherapy or appropriate Association.

Skills

Essential

• High level of computer literacy.
• Time management skills
• Ability to work creatively, flexibly and as part of a team
• Sound written and oral communication skills
• Ability to adapt to and contribute to a changing environment

Experience

Essential

• Good level of experience working with both children and adults.
• Experience of working with loss and bereavement

Knowledge

Essential

• Understanding of general office systems and procedures
• Knowledge of data protection regulations
• Knowledge of Safeguarding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

Nightingale House Hospice

Address

Chester Road

Wrexham

Clwyd

LL11 2SJ

United Kingdom

Employer's website

https://www.nightingalehouse.co.uk/ (Opens in a new tab)

Employer details

Employer name

Nightingale House Hospice

Address

Chester Road

Wrexham

Clwyd

LL11 2SJ

United Kingdom

Employer's website

https://www.nightingalehouse.co.uk/ (Opens in a new tab)

Job responsibilities

MAIN

DUTIES AND RESPONSIBILITIES

Key

responsibilities Clinical

To work as a full member of the Multi-Disciplinary Team,

providing a preparation for loss and bereavement service to Adults, Children,

and carers.

To participate in Multi-Disciplinary meetings as necessary.

Provide bereavement support and counselling to clients who

access the service, in the community and within the hospice, who are

individuals, families or through group support techniques, and involving other

members of the multi-disciplinary team as appropriate to do so.

To work with patients using individual, group or family

techniques and involving other members of the Multi-Disciplinary Team as

appropriate.

Supervision of counsellors, student counsellors and

bereavement volunteers.

Responsibility to triage and manage bereavement referrals,

including managing telephone advice, ensuring that appropriate information and

support is offered, following service protocol.

Assessing individual needs of the bereaved and refer for

internal counselling support or to external agencies when appropriate.

Jointly managing service evaluation tools, statistics,

audit within the service and provide regular reports.

Communicating frequently within the service and to other

service providers regarding patient care and share development policies

ensuring best practice.

Manage caseload of clients, including the assessment and

allocation to volunteers/students within the service and ensure treatment

delivery remains accessible.

Educate and involve family members when appropriate,

conveying counselling formulations.

Day-to-day decisions

based on a practitioner level guided by professional opinion.

Qualifications

Essential

• Advanced Diploma in Counselling
• Registered Therapist
• Member of British Association for Counselling and Psychotherapy or appropriate Association.

Skills

Essential

• High level of computer literacy.
• Time management skills
• Ability to work creatively, flexibly and as part of a team
• Sound written and oral communication skills
• Ability to adapt to and contribute to a changing environment

Experience

Essential

• Good level of experience working with both children and adults.
• Experience of working with loss and bereavement

Knowledge

Essential

• Understanding of general office systems and procedures
• Knowledge of data protection regulations
• Knowledge of Safeguarding