Team Admin Manager

An exciting opportunity has arisen for an experienced administrator to join the Community Care Group as a Band 5 Team Administration Manager on a 12 month internal secondment.

The successful candidate will provide leadership and day to day management of the administrative team, ensuring the delivery of a high-quality reception, clerical and administrative service. They will organise workloads, maintain effective systems and standards, and work closely with administrative, operational and clinical colleagues to support safe, timely and patient-centred services.

Main duties of the job

The postholder will manage, support and supervise administrative staff, including coordinating workloads, arranging cover, supporting staff development and addressing day-to-day staffing or service issues.

They will oversee the administrative processes that support patient pathways, including appointments, correspondence, records, reception cover and service queries. The postholder will monitor workloads, performance indicators and data quality, identify emerging backlogs or risks, and work with clinical and operational leads to take appropriate action. They will also support meetings, audits, service improvement work and compliance with Trust policies and procedures.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Details

Date posted

08 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£36,943 to £44,900 a year

Per Annum Including HCAS

Contract

Secondment

Working pattern

Full-time

Reference number

455-NLFT-8313681

Job locations

Springwell Centre

Springwell Centre

Barnet

EN5 3DJ

United Kingdom

Job responsibilities

The Team Administration Manager will:

• Provide day-to-day leadership, supervision and support to administrative staff.
• Plan and coordinate workloads, delegate tasks and monitor completion against service priorities and deadlines.
• Coordinate administrative cover for planned and unplanned absences to maintain service continuity.
• Support staff induction, supervision, appraisal, development, attendance and wellbeing.
• Oversee reception, clerical, secretarial and administrative services supporting the patient pathway.
• Ensure patient records, appointments, correspondence and administrative systems are accurate, timely and appropriately prioritised.
• Monitor demand, capacity, performance indicators, backlogs and data quality, taking action or escalating risks where required.
• Act as a key point of contact for administrative queries and respond appropriately to enquiries and complaints.
• Work closely with clinical, operational and administrative colleagues to support service delivery.
• Support meetings through agenda preparation, minute taking and monitoring agreed actions.
• Promote continuous improvement and help implement practical changes that improve patient access, staff experience and service outcomes.
• Ensure the team follows Trust requirements relating to confidentiality, information governance, record keeping, safeguarding, health and safety and mandatory training.
• Work across Trust sites and provide cross-cover to other teams or services when required.

Job responsibilities

The Team Administration Manager will:

• Provide day-to-day leadership, supervision and support to administrative staff.
• Plan and coordinate workloads, delegate tasks and monitor completion against service priorities and deadlines.
• Coordinate administrative cover for planned and unplanned absences to maintain service continuity.
• Support staff induction, supervision, appraisal, development, attendance and wellbeing.
• Oversee reception, clerical, secretarial and administrative services supporting the patient pathway.
• Ensure patient records, appointments, correspondence and administrative systems are accurate, timely and appropriately prioritised.
• Monitor demand, capacity, performance indicators, backlogs and data quality, taking action or escalating risks where required.
• Act as a key point of contact for administrative queries and respond appropriately to enquiries and complaints.
• Work closely with clinical, operational and administrative colleagues to support service delivery.
• Support meetings through agenda preparation, minute taking and monitoring agreed actions.
• Promote continuous improvement and help implement practical changes that improve patient access, staff experience and service outcomes.
• Ensure the team follows Trust requirements relating to confidentiality, information governance, record keeping, safeguarding, health and safety and mandatory training.
• Work across Trust sites and provide cross-cover to other teams or services when required.

Person Specification

Essential

Essential

• Significant experience working within an administrative role in an NHS or healthcare environment.
• Experience of coordinating workloads and supporting administrative teams to deliver services effectively.
• Excellent organisational, communication and prioritisation skills, with the ability to manage competing demands and meet deadlines.
• Ability to work collaboratively with clinical and operational teams

Desirable

• Experience working within community services or mental health services
• Relevant management, leadership or quality improvement training
• Experience coordinating administrative services across multiple teams or sites

Qualifications/Training

Essential

• Educated to NVQ Level 3, A-Level standard, relevant administrative qualification, or able to demonstrate equivalent knowledge, skills and experience gained through working in a healthcare or administrative environment.

Desirable

• Leadership, management or supervisory training

Demonstration of Trust Value

Essential

• Ability to provide clear examples of how they have demonstrated one of our core values in their previous work experience

Person Specification

Essential

Essential

• Significant experience working within an administrative role in an NHS or healthcare environment.
• Experience of coordinating workloads and supporting administrative teams to deliver services effectively.
• Excellent organisational, communication and prioritisation skills, with the ability to manage competing demands and meet deadlines.
• Ability to work collaboratively with clinical and operational teams

Desirable

• Experience working within community services or mental health services
• Relevant management, leadership or quality improvement training
• Experience coordinating administrative services across multiple teams or sites

Qualifications/Training

Essential

• Educated to NVQ Level 3, A-Level standard, relevant administrative qualification, or able to demonstrate equivalent knowledge, skills and experience gained through working in a healthcare or administrative environment.

Desirable

• Leadership, management or supervisory training

Demonstration of Trust Value

Essential

• Ability to provide clear examples of how they have demonstrated one of our core values in their previous work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North London NHS Foundation Trust

Address

Springwell Centre

Springwell Centre

Barnet

EN5 3DJ

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North London NHS Foundation Trust

Address

Springwell Centre

Springwell Centre

Barnet

EN5 3DJ

United Kingdom

Employer's website

https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)

Job responsibilities

The Team Administration Manager will:

• Provide day-to-day leadership, supervision and support to administrative staff.
• Plan and coordinate workloads, delegate tasks and monitor completion against service priorities and deadlines.
• Coordinate administrative cover for planned and unplanned absences to maintain service continuity.
• Support staff induction, supervision, appraisal, development, attendance and wellbeing.
• Oversee reception, clerical, secretarial and administrative services supporting the patient pathway.
• Ensure patient records, appointments, correspondence and administrative systems are accurate, timely and appropriately prioritised.
• Monitor demand, capacity, performance indicators, backlogs and data quality, taking action or escalating risks where required.
• Act as a key point of contact for administrative queries and respond appropriately to enquiries and complaints.
• Work closely with clinical, operational and administrative colleagues to support service delivery.
• Support meetings through agenda preparation, minute taking and monitoring agreed actions.
• Promote continuous improvement and help implement practical changes that improve patient access, staff experience and service outcomes.
• Ensure the team follows Trust requirements relating to confidentiality, information governance, record keeping, safeguarding, health and safety and mandatory training.
• Work across Trust sites and provide cross-cover to other teams or services when required.

Essential

Essential

• Significant experience working within an administrative role in an NHS or healthcare environment.
• Experience of coordinating workloads and supporting administrative teams to deliver services effectively.
• Excellent organisational, communication and prioritisation skills, with the ability to manage competing demands and meet deadlines.
• Ability to work collaboratively with clinical and operational teams

Desirable

• Experience working within community services or mental health services
• Relevant management, leadership or quality improvement training
• Experience coordinating administrative services across multiple teams or sites

Qualifications/Training

Essential

• Educated to NVQ Level 3, A-Level standard, relevant administrative qualification, or able to demonstrate equivalent knowledge, skills and experience gained through working in a healthcare or administrative environment.

Desirable

• Leadership, management or supervisory training

Demonstration of Trust Value

Essential

• Ability to provide clear examples of how they have demonstrated one of our core values in their previous work experience