Care Navigator

Care Navigator | Brooklands Health Centre, Milton KeynesPermanent, Full-time and Part-time available£12.71 - £13.00 per hour dependent on experience

Are you an organised and compassionate individual with a passion for helping patients access the right care?

At OneMedical Group, we are looking for a Care Navigator to join our team in Milton Keynes and play an important role in supporting patients throughout their healthcare journey.

Main duties of the job

• Patient Requests: Reviewing and processing incoming patient requests received through digital and other approved channels.
• Care Navigation: Reviewing, categorising and routing requests using Anima or other approved clinical and digital systems.
• Patient Signposting: Helping patients access the right care by directing them to appropriate practice services, community services, external providers or approved self-referral pathways.
• Clinical Escalation: Recognising potential red flags and escalating clinical concerns, uncertainty or requests requiring clinical judgement to an appropriate clinician.
• Patient Records: Accurately recording and maintaining complete and up-to-date patient information within clinical systems.
• Patient Support: Clearly explaining available options and access routes without providing clinical advice or making independent clinical decisions.
• Collaborative Working: Working closely with clinical and administrative colleagues to effectively manage patient requests and workflows.
• Service Improvement: Contributing ideas to improve patient access, signposting, administrative workflows, data quality and clinical system processes.
• Confidentiality: Maintaining strict confidentiality and complying with Information Governance, data protection and organisational policies.

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent, family-run healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens, bringing everything together under one roof.

We believe the best places to work are created by people who genuinely love what they do and celebrate each other's success. At OneMedical Group, our culture is defined by a rare combination of national ambition and genuine family heart.

Founded by a father and daughter who believed healthcare could be delivered with greater empathy and agility, we've built a workplace rooted in trust, empowerment and open doors. Above all, we are united by a shared purpose: creating spaces and delivering services that make a lasting, positive difference to the health and wellbeing of the communities we serve.

Details

Date posted

14 October 2026

Pay scheme

Other

Salary

£26,400 to £27,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

REQ000047

Job locations

Montague Crescent

Milton Keynes

MK10 7LN

United Kingdom

Job responsibilities

We're looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment.This is an ideal opportunity for someone who is organised, confident using digital systems and enjoys working with people in a busy healthcare environment. The Care Navigator will help ensure patients receive an efficient, supportive and seamless experience when accessing our services.

They will be responsible for receiving, reviewing and processing patient requests, ensuring information is accurately recorded and directed to the appropriate clinical or administrative pathway. The Care Navigator will also help patients access the right care by signposting them to appropriate practice, community, external or self-referral services. Full role-specific training will be provided and may include clinical and digital patient access systems, care navigation pathways, red-flag awareness, clinical escalation procedures, patient signposting, safeguarding and Information Governance.

What We Offer

• 20.6% employer pension contribution
• 25 days annual leave plus Bank Holidays (pro rata), plus an extra day of leave on your work anniversary
• Enhanced Maternity, Paternity and Adoption Pay
• Eye Care and Cycle to Work schemes
• 24/7 confidential mental health and wellbeing support through Health Assured EAP
• OneMedical Group's Refer a Friend cash bonus scheme
• Training and development opportunities through our developing Elevate Academy

When you join OneMedical Group, you will become part of an organisation committed to helping you grow, make a meaningful contribution and thrive in your career. Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education.

Ready to Make a Difference?

Job responsibilities

We're looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment.This is an ideal opportunity for someone who is organised, confident using digital systems and enjoys working with people in a busy healthcare environment. The Care Navigator will help ensure patients receive an efficient, supportive and seamless experience when accessing our services.

They will be responsible for receiving, reviewing and processing patient requests, ensuring information is accurately recorded and directed to the appropriate clinical or administrative pathway. The Care Navigator will also help patients access the right care by signposting them to appropriate practice, community, external or self-referral services. Full role-specific training will be provided and may include clinical and digital patient access systems, care navigation pathways, red-flag awareness, clinical escalation procedures, patient signposting, safeguarding and Information Governance.

What We Offer

• 20.6% employer pension contribution
• 25 days annual leave plus Bank Holidays (pro rata), plus an extra day of leave on your work anniversary
• Enhanced Maternity, Paternity and Adoption Pay
• Eye Care and Cycle to Work schemes
• 24/7 confidential mental health and wellbeing support through Health Assured EAP
• OneMedical Group's Refer a Friend cash bonus scheme
• Training and development opportunities through our developing Elevate Academy

When you join OneMedical Group, you will become part of an organisation committed to helping you grow, make a meaningful contribution and thrive in your career. Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education.

Ready to Make a Difference?

Person Specification

Knowledge, Skills and Abilities

Essential

• Strong written and verbal communication skills
• Excellent accuracy and attention to detail
• Good IT skills and a willingness to learn new clinical and digital systems
• A well-organised and methodical approach to work
• The ability to work independently and under pressure
• The ability to follow agreed processes, pathways and procedures
• The ability to recognise potential red flags and understand when escalation is required
• An understanding of the boundaries of the Care Navigator role, including when clinical input is required
• An understanding of confidentiality, Information Governance and data protection
• The ability to manage your workload effectively and meet agreed timescales.

Desirable

• Knowledge of clinical system, SystmOne and medical terminology

Experience

Desirable

• Experience within primary care, the NHS or another healthcare environment
• Experience of patient administration, care navigation or clinical workflow management.

Person Specification

Knowledge, Skills and Abilities

Essential

• Strong written and verbal communication skills
• Excellent accuracy and attention to detail
• Good IT skills and a willingness to learn new clinical and digital systems
• A well-organised and methodical approach to work
• The ability to work independently and under pressure
• The ability to follow agreed processes, pathways and procedures
• The ability to recognise potential red flags and understand when escalation is required
• An understanding of the boundaries of the Care Navigator role, including when clinical input is required
• An understanding of confidentiality, Information Governance and data protection
• The ability to manage your workload effectively and meet agreed timescales.

Desirable

• Knowledge of clinical system, SystmOne and medical terminology

Experience

Desirable

• Experience within primary care, the NHS or another healthcare environment
• Experience of patient administration, care navigation or clinical workflow management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Montague Crescent

Milton Keynes

MK10 7LN

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

OneMedicalGroup

Address

Montague Crescent

Milton Keynes

MK10 7LN

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job responsibilities

We're looking for someone with excellent communication and organisational skills who can remain accurate and professional while working in a busy environment.This is an ideal opportunity for someone who is organised, confident using digital systems and enjoys working with people in a busy healthcare environment. The Care Navigator will help ensure patients receive an efficient, supportive and seamless experience when accessing our services.

They will be responsible for receiving, reviewing and processing patient requests, ensuring information is accurately recorded and directed to the appropriate clinical or administrative pathway. The Care Navigator will also help patients access the right care by signposting them to appropriate practice, community, external or self-referral services. Full role-specific training will be provided and may include clinical and digital patient access systems, care navigation pathways, red-flag awareness, clinical escalation procedures, patient signposting, safeguarding and Information Governance.

What We Offer

• 20.6% employer pension contribution
• 25 days annual leave plus Bank Holidays (pro rata), plus an extra day of leave on your work anniversary
• Enhanced Maternity, Paternity and Adoption Pay
• Eye Care and Cycle to Work schemes
• 24/7 confidential mental health and wellbeing support through Health Assured EAP
• OneMedical Group's Refer a Friend cash bonus scheme
• Training and development opportunities through our developing Elevate Academy

When you join OneMedical Group, you will become part of an organisation committed to helping you grow, make a meaningful contribution and thrive in your career. Through our developing Elevate Academy, we are creating clear and accessible pathways that support colleagues from induction and role-specific learning through to apprenticeships, specialist expertise, leadership and education.

Ready to Make a Difference?

Knowledge, Skills and Abilities

Essential

• Strong written and verbal communication skills
• Excellent accuracy and attention to detail
• Good IT skills and a willingness to learn new clinical and digital systems
• A well-organised and methodical approach to work
• The ability to work independently and under pressure
• The ability to follow agreed processes, pathways and procedures
• The ability to recognise potential red flags and understand when escalation is required
• An understanding of the boundaries of the Care Navigator role, including when clinical input is required
• An understanding of confidentiality, Information Governance and data protection
• The ability to manage your workload effectively and meet agreed timescales.

Desirable

• Knowledge of clinical system, SystmOne and medical terminology

Experience

Desirable

• Experience within primary care, the NHS or another healthcare environment
• Experience of patient administration, care navigation or clinical workflow management.