Patient Pathway Coordinator

Advert - Band 4 Patient Pathway Administrator - Urology

We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).

As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.

NOTE: No sponsorship available for this post.

Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. Lisha.Collier@ouh.nhs.uk Sandra.Hardy@ouh.nhs.uk

Main duties of the job

• Provide primary administrative support to consultants, clinical staff, and all patients under their care
• Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national targets.
• Monitor patient pathways and escalate any concerns to Management.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Assist the management team to arrange patients for elective access procedures.
• Maintain accurate and current patient details using the Trust electronic systems.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

321-SW-7723125-B4-INT

Job locations

Churchill Hospital

Old Road, Headington

Oxford

OX3 7LE

United Kingdom

Job responsibilities

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.

Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

Job responsibilities

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.

Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

Person Specification

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C
• Good knowledge of patient pathways
• Understanding of performance targets

Desirable

• NVQ4
• IT qualifications e.g., ECDL (obtained or working towards)

Experience

Essential

• Previous experience within the NHS/public sector
• Understanding of Medical Terminology

Desirable

• EPR Experience

Personal Skills

Essential

• Accurate data entry, typing and checking skills
• Attention to detail with the ability to maintain high standards and quality of work
• Good communication, organisational, planning, and prioritisation skills

Desirable

• Evidence of team working

Behavioural Skills

Essential

• Excellent customer care and communication
• Conflict resolution skills / Complaint handling
• Ability to adapt communication style as required
• Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.

Desirable

• Evidence of interacting with a wide range of people

Technical Skills

Essential

• EPR/ CRS
• Experience of IT Systems, Microsoft Office: Outlook, Word, Excel

Desirable

• Willingness to develop computer technology skills

Person Specification

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C
• Good knowledge of patient pathways
• Understanding of performance targets

Desirable

• NVQ4
• IT qualifications e.g., ECDL (obtained or working towards)

Experience

Essential

• Previous experience within the NHS/public sector
• Understanding of Medical Terminology

Desirable

• EPR Experience

Personal Skills

Essential

• Accurate data entry, typing and checking skills
• Attention to detail with the ability to maintain high standards and quality of work
• Good communication, organisational, planning, and prioritisation skills

Desirable

• Evidence of team working

Behavioural Skills

Essential

• Excellent customer care and communication
• Conflict resolution skills / Complaint handling
• Ability to adapt communication style as required
• Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.

Desirable

• Evidence of interacting with a wide range of people

Technical Skills

Essential

• EPR/ CRS
• Experience of IT Systems, Microsoft Office: Outlook, Word, Excel

Desirable

• Willingness to develop computer technology skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road, Headington

Oxford

OX3 7LE

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Churchill Hospital

Old Road, Headington

Oxford

OX3 7LE

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job responsibilities

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.

Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.

Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.

Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.

Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade

Qualifications

Essential

• GCSE or equivalent in English and Maths, grades A-C
• Good knowledge of patient pathways
• Understanding of performance targets

Desirable

• NVQ4
• IT qualifications e.g., ECDL (obtained or working towards)

Experience

Essential

• Previous experience within the NHS/public sector
• Understanding of Medical Terminology

Desirable

• EPR Experience

Personal Skills

Essential

• Accurate data entry, typing and checking skills
• Attention to detail with the ability to maintain high standards and quality of work
• Good communication, organisational, planning, and prioritisation skills

Desirable

• Evidence of team working

Behavioural Skills

Essential

• Excellent customer care and communication
• Conflict resolution skills / Complaint handling
• Ability to adapt communication style as required
• Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.

Desirable

• Evidence of interacting with a wide range of people

Technical Skills

Essential

• EPR/ CRS
• Experience of IT Systems, Microsoft Office: Outlook, Word, Excel

Desirable

• Willingness to develop computer technology skills