Receptionist

West

Bridgford Medical Centre is a busy and friendly GP practice providing

high-quality care to our patients. We are seeking a motivated and reliable

Reception/Administration Assistant to join our supportive team.

Main duties of the job

To ensure

the reception and administrative functions of the practice run smoothly,

providing a high level of service to patients, doctors, nurses, and the wider

practice team.

The post

holder will be responsible for answering telephone calls, booking appointments,

registering new and temporary patients, dealing with prescription requests and

queries, giving out results in line with practice protocols, arranging

ambulance transport and home visits, greeting and directing patients, handing

out prescriptions, collecting payments for non-NHS services, managing general

enquiries and complaints, filing and retrieving patient records, inputting and

extracting information from the practice computer system, supporting admin

tasks such as recalls and cytology, maintaining confidentiality and security,

observing health and safety procedures, keeping reception and waiting areas

tidy, and communicating effectively with patients and team members. Other

reasonable duties may be required.

About us

We are

looking for someone with excellent communication and customer service skills,

good organisational ability, basic IT skills, and the ability to remain calm

under pressure while maintaining confidentiality. Experience in a GP practice

or healthcare setting and SystmOne experience are desirable.

Previous

Applicants need not apply.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0045-26-0092

Job locations

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

United Kingdom

Job responsibilities

Receptionist - Job Description

Job Title:

Administrator

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs

smoothly, provides a high level of service to patients, doctors, nurses and

other members of the Practice team

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions from housebound patients

Giving out results

Ambulance transport bookings for on the day service

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Register new patients and temporary residents, when required

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to

next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Filing and retrieving paperwork as requested (eg. Lloyd

George envelopes)

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

Observe Confidentiality policy and guidelines at all times

Maintaining security in accordance with practice protocols

Maintain a good working knowledge of practice IT and

Telephone systems

Support the equality, diversity and rights of patients,

carers and colleagues

Have an overview/ responsibility of admin tasks (eg.

cytology admin, recalls)

Communicate effectively with team members and patients.

General housekeeping (e.g. keeping reception and waiting

areas tidy

Any other reasonable duties as necessary

Job responsibilities

Receptionist - Job Description

Job Title:

Administrator

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs

smoothly, provides a high level of service to patients, doctors, nurses and

other members of the Practice team

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions from housebound patients

Giving out results

Ambulance transport bookings for on the day service

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Register new patients and temporary residents, when required

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to

next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Filing and retrieving paperwork as requested (eg. Lloyd

George envelopes)

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

Observe Confidentiality policy and guidelines at all times

Maintaining security in accordance with practice protocols

Maintain a good working knowledge of practice IT and

Telephone systems

Support the equality, diversity and rights of patients,

carers and colleagues

Have an overview/ responsibility of admin tasks (eg.

cytology admin, recalls)

Communicate effectively with team members and patients.

General housekeeping (e.g. keeping reception and waiting

areas tidy

Any other reasonable duties as necessary

Person Specification

Experience

Desirable

• Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary

Behaviours

Essential

• Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Desirable

Desirable

• Knowledge of SystmOne Health & Safety

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above GCSE English C or above

Skills

Essential

• Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines

Person Specification

Experience

Desirable

• Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary

Behaviours

Essential

• Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Desirable

Desirable

• Knowledge of SystmOne Health & Safety

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above GCSE English C or above

Skills

Essential

• Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Employer details

Employer name

PartnersHealth

Address

West Bridgford Medical Centre

97 Musters Road

West Bridgford

Nottingham

NG2 7PX

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job responsibilities

Receptionist - Job Description

Job Title:

Administrator

Responsible to:

Senior Receptionist / Practice Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs

smoothly, provides a high level of service to patients, doctors, nurses and

other members of the Practice team

Duties and Responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions from housebound patients

Giving out results

Ambulance transport bookings for on the day service

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Reception Duties

Register new patients and temporary residents, when required

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to

next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Filing

Filing and retrieving paperwork as requested (eg. Lloyd

George envelopes)

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

Observe Confidentiality policy and guidelines at all times

Maintaining security in accordance with practice protocols

Maintain a good working knowledge of practice IT and

Telephone systems

Support the equality, diversity and rights of patients,

carers and colleagues

Have an overview/ responsibility of admin tasks (eg.

cytology admin, recalls)

Communicate effectively with team members and patients.

General housekeeping (e.g. keeping reception and waiting

areas tidy

Any other reasonable duties as necessary

Experience

Desirable

• Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary

Behaviours

Essential

• Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality

Desirable

Desirable

• Knowledge of SystmOne Health & Safety

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above GCSE English C or above

Skills

Essential

• Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines