Operational Support Manager - Internal

Permanent | Internal applicants

Are you an experienced operational and administrative leader looking for an opportunity to make a real difference within specialist children's mental health services?

Sheffield Children's NHS Foundation Trust is seeking an enthusiastic and highly organised Operational Support Manager to provide leadership and operational oversight for administrative services across our CAMHS Inpatient Service.

This is an exciting opportunity to join a busy, specialist service supporting children and young people with complex mental health needs across our inpatient units. Working as part of the wider operational and clinical leadership team, the post holder will be responsible for ensuring the effective delivery of administrative and operational support functions, helping the service maintain high standards of patient care, governance, efficiency and performance.

The Operational Support Manager will provide day-to-day leadership to administrative teams across the inpatient service, ensuring robust systems and processes are in place to support patient flow, admission and discharge processes, clinical activity, data quality, workforce administration and service performance.

As a key member of the management team, you will work closely with clinicians, ward managers, matrons and operational managers to drive continuous improvement and support the delivery of Trust and service objectives.

Main duties of the job

Reporting to the Operational Manager/Service Delivery Manager your responsibilities will include:

• Line manage staff, oversee HR processes, and support recruitment and development.
• Ensure services meet performance targets, manage patient pathways, and drive efficiency improvements.
• Monitor and present activity data, collaborate with performance teams, and contribute to reporting and quality improvement.
• Lead daily service coordination across the inpatient admin and secretarial team.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

per annum

Contract

Permanent

Working pattern

Full-time

Reference number

425-26-8309344

Job locations

The Becton Centre for Children and Young People

Sevenaires Road

Sheffield

S20 1NZ

United Kingdom

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

• This role has been assigned the occupation code 4141 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

• This role has been assigned the occupation code 4141 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

Person Specification

Knowledge & Skills

Essential

• Evidence of excellent organisational skills, prioritisation, and communication skills
• Proven track record of delivering and achieving targets
• Ability to use initiative to implement improvements to working practices
• Ability to manage conflict and difficult, challenging, and sensitive situations

Desirable

• In depth knowledge of and experience of working with waiting list policies and targets
• Skilled in Microsoft packages, including excel, with experience of contributing to the production of reporting, data validation, and analysis

Personal Attributes

Essential

• Able to demonstrate enthusiasm and commitment.
• Ability to communicate effectively - both oral and written
• Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines

Qualifications and Training

Essential

• Degree or proved level ability/demonstrable equivalent level of experience

Desirable

• Evidence of ongoing professional development
• Supervisory/management training

Experience

Essential

• Experience of managing information, sharing and analysing data
• Experience of developing and maintaining working relationships with a wide range of staff
• Experience of working and negotiating with senior and junior colleagues

Desirable

• Operational management experience
• Previous experience of working in a CAMHS environment

Person Specification

Knowledge & Skills

Essential

• Evidence of excellent organisational skills, prioritisation, and communication skills
• Proven track record of delivering and achieving targets
• Ability to use initiative to implement improvements to working practices
• Ability to manage conflict and difficult, challenging, and sensitive situations

Desirable

• In depth knowledge of and experience of working with waiting list policies and targets
• Skilled in Microsoft packages, including excel, with experience of contributing to the production of reporting, data validation, and analysis

Personal Attributes

Essential

• Able to demonstrate enthusiasm and commitment.
• Ability to communicate effectively - both oral and written
• Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines

Qualifications and Training

Essential

• Degree or proved level ability/demonstrable equivalent level of experience

Desirable

• Evidence of ongoing professional development
• Supervisory/management training

Experience

Essential

• Experience of managing information, sharing and analysing data
• Experience of developing and maintaining working relationships with a wide range of staff
• Experience of working and negotiating with senior and junior colleagues

Desirable

• Operational management experience
• Previous experience of working in a CAMHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Children's NHS Foundation Trust

Address

The Becton Centre for Children and Young People

Sevenaires Road

Sheffield

S20 1NZ

United Kingdom

Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sheffield Children's NHS Foundation Trust

Address

The Becton Centre for Children and Young People

Sevenaires Road

Sheffield

S20 1NZ

United Kingdom

Employer's website

https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

• This role has been assigned the occupation code 4141 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.

Knowledge & Skills

Essential

• Evidence of excellent organisational skills, prioritisation, and communication skills
• Proven track record of delivering and achieving targets
• Ability to use initiative to implement improvements to working practices
• Ability to manage conflict and difficult, challenging, and sensitive situations

Desirable

• In depth knowledge of and experience of working with waiting list policies and targets
• Skilled in Microsoft packages, including excel, with experience of contributing to the production of reporting, data validation, and analysis

Personal Attributes

Essential

• Able to demonstrate enthusiasm and commitment.
• Ability to communicate effectively - both oral and written
• Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines

Qualifications and Training

Essential

• Degree or proved level ability/demonstrable equivalent level of experience

Desirable

• Evidence of ongoing professional development
• Supervisory/management training

Experience

Essential

• Experience of managing information, sharing and analysing data
• Experience of developing and maintaining working relationships with a wide range of staff
• Experience of working and negotiating with senior and junior colleagues

Desirable

• Operational management experience
• Previous experience of working in a CAMHS environment