Care Navigator

To

be responsible for undertaking a wide range of reception duties and the

provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting

and directing patients, effective use of the appointment system, booking

appointments, processing of information and assisting patients as

required. To act as the central point of

contact for patients, the distribution of information, messages and enquiries

for the clinical team, liaising with multidisciplinary team members and

external agencies such as secondary care and community service providers.

It would be useful if the postholder would be able to work extra hours some weeks to cover holidays and sickness.

Main duties of the job

The

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

factors such as workload and staffing levels:

Maintaining

and monitoring the practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Signpost

patients to the correct service

Initiating

contact with and responding to, requests from patients, team members and

external agencies

Data

entry of new and temporary registrations and relevant patient information as required

Input

data into the patients healthcare records as necessary

Direct

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

Manage

all queries as necessary in an efficient manner including SystmOne tasks and emails

Complete

and log the daily fridge temperature and monthly data logging on TeamNet

Maintain

a clean, tidy, effective working area at all times

Monitor

and maintain the reception area and notice boards

Support

all clinical staff with general tasks as requested

About us

Sleights and

Sandsend Medical Practice is a General Medical Services Practice, located near

Whitby, North Yorkshire. It has a current list size of 5,200 patients.

The Practice

provides services to residents of Sleights, Whitby and the surrounding

villages. It has a branch surgery at Sandsend, approximately 5 miles from the

main Surgery in Sleights, along the coast. Both surgeries are purpose built,

have a dispensary and parking. The Sleights Surgery is owned by the Partners

and the branch surgery has a long term lease. The Practice dispenses to 65% of

patients.

The Practice has a dedicated team which works

together to deliver high quality, accessible care within a supportive, friendly

learning environment. The GP Partners and salaried GPs work part-time as we

value a healthy work / home balance.

Details

Date posted

12 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0661-26-0003

Job locations

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Sandsend Surgery

Sandsend Road

Sandsend

Whitby

North Yorkshire

YO21 3SN

United Kingdom

Job responsibilities

The

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

factors such as workload and staffing levels:

Maintaining

and monitoring the practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Signpost

patients to the correct service

Initiating

contact with and responding to, requests from patients, team members and

external agencies

Data

entry of new and temporary registrations and relevant patient information as required

Input

data into the patients' healthcare records as necessary

Direct

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

Manage

all queries as necessary in an efficient manner including SystmOne tasks and emails

Complete

and log the daily fridge temperature and monthly data logging on TeamNet

Carry

out system searches as requested

Maintain

a clean, tidy, effective working area at all times

Monitor

and maintain the reception area and notice boards

Support

all clinical staff with general tasks as requested

Job responsibilities

The

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

factors such as workload and staffing levels:

Maintaining

and monitoring the practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Signpost

patients to the correct service

Initiating

contact with and responding to, requests from patients, team members and

external agencies

Data

entry of new and temporary registrations and relevant patient information as required

Input

data into the patients' healthcare records as necessary

Direct

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

Manage

all queries as necessary in an efficient manner including SystmOne tasks and emails

Complete

and log the daily fridge temperature and monthly data logging on TeamNet

Carry

out system searches as requested

Maintain

a clean, tidy, effective working area at all times

Monitor

and maintain the reception area and notice boards

Support

all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Use of a clinical computer system

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Use of a clinical computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

Employer details

Employer name

Sleights and Sandsend Medical Practice

Address

Iburndale Lane

Sleights

Whitby

North Yorkshire

YO22 5DP

United Kingdom

Employer's website

http://www.sleightsandsandsendmedicalpractice.nhs.uk (Opens in a new tab)

Job responsibilities

The

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

factors such as workload and staffing levels:

Maintaining

and monitoring the practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Signpost

patients to the correct service

Initiating

contact with and responding to, requests from patients, team members and

external agencies

Data

entry of new and temporary registrations and relevant patient information as required

Input

data into the patients' healthcare records as necessary

Direct

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

Manage

all queries as necessary in an efficient manner including SystmOne tasks and emails

Complete

and log the daily fridge temperature and monthly data logging on TeamNet

Carry

out system searches as requested

Maintain

a clean, tidy, effective working area at all times

Monitor

and maintain the reception area and notice boards

Support

all clinical staff with general tasks as requested

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Use of a clinical computer system