ICC - Senior Dispatcher - Bicester

South Central Ambulance Service NHS Foundation Trust (SCAS) is seeking an exceptional, forward-thinking Senior Dispatcher to play a critical leadership role within our Integrated Contact Centres (ICCs) in Bicester EOC in this secondment opportunity.

This is a pivotal operational post responsible for ensuring the safe, effective coordination and deployment of emergency resources, maintaining operational continuity, and supporting the delivery of high-quality patient care in both routine and major incident conditions.

As a Senior Dispatcher, you will be responsible for the smooth running of the dispatch function throughout your shift, ensuring resources are optimally utilised and performance standards are achieved in a fast-paced, high-pressure environment.

Apply today and help ensure the right response, at the right time, for every patient.

Main duties of the job

As a Senior Dispatcher, you will:

• Provide operational leadership and oversight of dispatch activity, allocating duties and monitoring performance levels
• Ensure safe, effective, and timely deployment of resources, adapting plans dynamically in response to demand, incidents, and system pressures
• Act as a key operational link between dispatch, frontline crews, and specialist services (e.g. HART, HEMS) to support coordinated incident response
• Maintain operational continuity during major incidents, resource shortages, or system disruption, including providing emergency cover where required
• Support real-time information flow, escalation, and reporting to Dispatch Team Leaders and Tactical Performance Managers
• Promote and embed joint working principles (JESIP) and support the continuous improvement of Business Continuity and Incident Response frameworks
• Ensure compliance with Trust policies, SOPs, governance standards, and relevant legislation (e.g. FOI, Data Protection)
• Support the implementation of new systems, processes, and change initiatives within the ICC
• Lead, coach, and mentor dispatch staff, supporting adherence to protocols and development of performance improvement
• Monitor and review team performance, taking proactive action to maintain standards and drive improvement
• Support the development of new staff and contribute to a positive, high-performing team culture

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values ofCaring, Professional and Honestguide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

pro rata, per annum

Contract

Secondment

Working pattern

Full-time

Reference number

195-26-405-CSM

Job locations

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Job responsibilities

Please see Job Description and Person Specification for full details.

If you would like an informal discussion around this post, please contact Joe Grant - ICC Tactical Deployment Manager EOCN - joe.grant7@nhs.net

Job responsibilities

Please see Job Description and Person Specification for full details.

If you would like an informal discussion around this post, please contact Joe Grant - ICC Tactical Deployment Manager EOCN - joe.grant7@nhs.net

Person Specification

Qualifications and training

Essential

• 4 GCSEs at Grade C or equivalent qualifications or demonstrable ability
• Experience in dispatch/deployment in an ambulance service
• Demonstrable experience of working within an emergency operations centre
• NVQ3 in a relevant subject or equivalent experience

Knowledge and experience

Essential

• Previous/ongoing demonstrable experience of working with designated IT systems and associated governance (i.e. Computer Aided Dispatch systems, LifeX, radio etiquette policy etc)
• Day-to-day experience of using the full range of Microsoft Office Applications

Desirable

• Previous NHS experience/Health Service Policies
• Tactical Commander trained
• Communications Tactical Commander trained

Person Specification

Qualifications and training

Essential

• 4 GCSEs at Grade C or equivalent qualifications or demonstrable ability
• Experience in dispatch/deployment in an ambulance service
• Demonstrable experience of working within an emergency operations centre
• NVQ3 in a relevant subject or equivalent experience

Knowledge and experience

Essential

• Previous/ongoing demonstrable experience of working with designated IT systems and associated governance (i.e. Computer Aided Dispatch systems, LifeX, radio etiquette policy etc)
• Day-to-day experience of using the full range of Microsoft Office Applications

Desirable

• Previous NHS experience/Health Service Policies
• Tactical Commander trained
• Communications Tactical Commander trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Northern House

Talisman Road

Bicester

OX26 6HR

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job responsibilities

Please see Job Description and Person Specification for full details.

If you would like an informal discussion around this post, please contact Joe Grant - ICC Tactical Deployment Manager EOCN - joe.grant7@nhs.net

Qualifications and training

Essential

• 4 GCSEs at Grade C or equivalent qualifications or demonstrable ability
• Experience in dispatch/deployment in an ambulance service
• Demonstrable experience of working within an emergency operations centre
• NVQ3 in a relevant subject or equivalent experience

Knowledge and experience

Essential

• Previous/ongoing demonstrable experience of working with designated IT systems and associated governance (i.e. Computer Aided Dispatch systems, LifeX, radio etiquette policy etc)
• Day-to-day experience of using the full range of Microsoft Office Applications

Desirable

• Previous NHS experience/Health Service Policies
• Tactical Commander trained
• Communications Tactical Commander trained