Deployment Team Leader

We are seeking an experienced and motivated Deployment Team Leader to join our Integrated Contact Centre (ICC). This is an exciting leadership opportunity for an individual who thrives in a fast-paced operational environment and is passionate about delivering high-quality patient care through effective ambulance resource deployment.

As a Deployment Team Leader, you will lead and support a team of Senior Dispatchers, Dispatchers and Dispatch Support Assistants, ensuring high standards of performance, wellbeing and professional development. You will provide operational oversight of daily deployment activity, making informed decisions to ensure resources are utilised effectively and patients receive the most appropriate response.

Main duties of the job

The Deployment Team Leader is responsible for leading and supporting a team of Senior Dispatchers, Dispatchers and Dispatch Support Assistants to ensure the safe, effective and efficient deployment of ambulance resources. The post holder will provide tactical oversight of operational activity, making real-time decisions to optimise resource allocation and maintain service delivery standards.

The role includes managing staff performance, wellbeing, attendance and development through regular coaching, one-to-one meetings and performance reviews. The post holder will monitor compliance with Trust policies and procedures, undertake audits, analyse performance data and implement improvement plans to enhance operational effectiveness and patient outcomes.

Working closely with frontline operational teams and key stakeholders, the Deployment Team Leader will contribute to service improvement initiatives, support incident and complaint investigations, and promote a culture of continuous learning and accountability. The post holder will also support business continuity arrangements, major incident response and resilience planning, ensuring the department remains prepared to meet operational challenges while delivering high-quality care and an excellent service to patients and partner agencies.

About us

At South Central Ambulance Service (SCAS), every role contributes to helping people when they need us most. Whether delivering frontline care, supporting our Emergency Operations Centres, or working in corporate and support services, your work makes a meaningful difference every day.

Our values of Caring, Professional and Honest guide everything we do. We care for our patients, communities and each other, act professionally with pride and a commitment to excellence, and work honestly, building trust through openness, integrity and respect.

We offer a range of learning and development opportunities, wellbeing support, flexible working where service needs allow, membership of the NHS Pension Scheme, and a variety of staff benefits. We also work in partnership with our recognised trade unions,Unison, Unite GMB and RCN, which provide members with workplace support, representation and advice.

Join SCAS and help us deliver exceptional care when it matters most.

Details

Date posted

02 October 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Unsocial pay under Section 2

Contract

Permanent

Working pattern

Full-time,

Part-time,

Flexible working

Reference number

195-26-407-CSM

Job locations

Southern House

Otterbourne

SO21 2RU

United Kingdom

Job responsibilities

• Lead, motivate and support a team of Senior Dispatchers, Dispatchers and Dispatch Support Assistants.
• Maintain operational oversight of ambulance resource deployment to ensure effective service delivery.
• Make real-time operational decisions to optimise resource allocation and patient outcomes.
• Monitor team performance and implement improvement plans where required.
• Conduct regular one-to-one meetings, coaching sessions and annual appraisal reviews.
• Manage staff wellbeing, attendance, sickness absence and return-to-work processes.
• Support staff development through training, mentoring and personal development planning.
• Ensure compliance with Trust policies, procedures and national standards.
• Undertake audits and quality assurance activities to maintain high standards of performance.
• Analyse operational and performance data to identify trends and drive service improvements.
• Investigate incidents, concerns and complaints, implementing learning and corrective actions where appropriate.
• Support business continuity arrangements, fallback procedures and organisational resilience activities.
• Contribute to major incident preparedness and response, maintaining Operational Commander competencies.
• Promote a culture of professionalism, accountability, continuous improvement and excellent patient care.

Job responsibilities

• Lead, motivate and support a team of Senior Dispatchers, Dispatchers and Dispatch Support Assistants.
• Maintain operational oversight of ambulance resource deployment to ensure effective service delivery.
• Make real-time operational decisions to optimise resource allocation and patient outcomes.
• Monitor team performance and implement improvement plans where required.
• Conduct regular one-to-one meetings, coaching sessions and annual appraisal reviews.
• Manage staff wellbeing, attendance, sickness absence and return-to-work processes.
• Support staff development through training, mentoring and personal development planning.
• Ensure compliance with Trust policies, procedures and national standards.
• Undertake audits and quality assurance activities to maintain high standards of performance.
• Analyse operational and performance data to identify trends and drive service improvements.
• Investigate incidents, concerns and complaints, implementing learning and corrective actions where appropriate.
• Support business continuity arrangements, fallback procedures and organisational resilience activities.
• Contribute to major incident preparedness and response, maintaining Operational Commander competencies.
• Promote a culture of professionalism, accountability, continuous improvement and excellent patient care.

Person Specification

Qualifications

Essential

• 4 GCSEs at Grade C or equivalent qualifications or demonstrable ability
• Degree or professional management qualification (level 6), or suitable relevant experience
• Significant demonstrable experience of working within a supervisory role
• Typing speed at least equivalent to 40 words per minute

Person Specification

Qualifications

Essential

• 4 GCSEs at Grade C or equivalent qualifications or demonstrable ability
• Degree or professional management qualification (level 6), or suitable relevant experience
• Significant demonstrable experience of working within a supervisory role
• Typing speed at least equivalent to 40 words per minute

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Otterbourne

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Central Ambulance Service NHS Foundation Trust

Address

Southern House

Otterbourne

SO21 2RU

United Kingdom

Employer's website

https://scasjobs.co.uk/ (Opens in a new tab)

Job responsibilities

• Lead, motivate and support a team of Senior Dispatchers, Dispatchers and Dispatch Support Assistants.
• Maintain operational oversight of ambulance resource deployment to ensure effective service delivery.
• Make real-time operational decisions to optimise resource allocation and patient outcomes.
• Monitor team performance and implement improvement plans where required.
• Conduct regular one-to-one meetings, coaching sessions and annual appraisal reviews.
• Manage staff wellbeing, attendance, sickness absence and return-to-work processes.
• Support staff development through training, mentoring and personal development planning.
• Ensure compliance with Trust policies, procedures and national standards.
• Undertake audits and quality assurance activities to maintain high standards of performance.
• Analyse operational and performance data to identify trends and drive service improvements.
• Investigate incidents, concerns and complaints, implementing learning and corrective actions where appropriate.
• Support business continuity arrangements, fallback procedures and organisational resilience activities.
• Contribute to major incident preparedness and response, maintaining Operational Commander competencies.
• Promote a culture of professionalism, accountability, continuous improvement and excellent patient care.

Qualifications

Essential

• 4 GCSEs at Grade C or equivalent qualifications or demonstrable ability
• Degree or professional management qualification (level 6), or suitable relevant experience
• Significant demonstrable experience of working within a supervisory role
• Typing speed at least equivalent to 40 words per minute