EOC Navigation and Safety Assistant

We are delighted to be taking applications for the role of EOC Navigation and Safety Assistant.

This Band 4 A4C role is fundamental in the day to day support of the EOC clinical team in delivering an improved patient experience coupled with increased patient safety. It is a role where you can directly influence patient outcomes by identifying opportunities to utilise more appropriate or relevant care pathways for their presenting condition (under the direction of an EOC clinician), and/or identifying alternate transport solutions where there are prolonged wait times for ambulance responses.

The role is based in the EOCs (both Exeter and Bristol) and is being offered on a 2 day, 2 night 12 hour shift rota.

Main duties of the job

• With the support and direction of a clinician, contact specific patients to discuss the feasibility of taking alternative transport options, in accordance with defined procedure.

• Where calls are marked as suitable for transfer to an alternative provider by a clinician, complete an electronic or telephone referral on their behalf, ensuring key information is provided in accordance with a referral template.

• Maintain excellent level of skill and discipline in relation to use of the Trust incident dispatch system, C3.

• Complete welfare calls to waiting patients when directed to do so, ensuring their ongoing welfare and noting any significant change to their initial presenting condition whilst awaiting ambulance response in line with defined procedure.

• Provide an initial point of contact for internal and external stakeholders contacting the EOC Clinical Team.

• Support the Clinical Navigator with the review of duplicate or subsequent incidents, ensuring they are accurately processed and that any new or updated information relating to a patient's condition is shared with the Clinical Lead for the team.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

per annum

Contract

Permanent

Working pattern

Full-time,

Part-time

Reference number

202-8344572

Job locations

Bristol/Exeter

Bristol/Exeter

EX2 7HY

United Kingdom

Job responsibilities

For further information about this role please see attached the job description.

For further information or any questions about the role please email Rhian Phelps - rhian.phelps@swast.nhs.uk

Job responsibilities

For further information about this role please see attached the job description.

For further information or any questions about the role please email Rhian Phelps - rhian.phelps@swast.nhs.uk

Person Specification

Education and qualifications

Essential

• Possess a level 4 higher education qualification, e.g., NVQ L4, L4 Diploma, HNC, Certificate of higher education or equivalent demonstrable experience

Desirable

• Experience / qualification related to a computer aided dispatch system, e.g. C3/MPDS/NHSP
• Knowledge and experience of a range of administrative procedures

Previous experience (Paid/ Unpaid relevant to job)

Essential

• Experience of operating complex computer programmes
• Has worked in a busy, team-based environment
• Has worked with a broad range of people in diverse environments
• Experience working in a patient/customer focused environment

Desirable

• Has worked in a caring, professional environment
• Direct patient care experience
• Experience of working in call centre environment

Person Specification

Education and qualifications

Essential

• Possess a level 4 higher education qualification, e.g., NVQ L4, L4 Diploma, HNC, Certificate of higher education or equivalent demonstrable experience

Desirable

• Experience / qualification related to a computer aided dispatch system, e.g. C3/MPDS/NHSP
• Knowledge and experience of a range of administrative procedures

Previous experience (Paid/ Unpaid relevant to job)

Essential

• Experience of operating complex computer programmes
• Has worked in a busy, team-based environment
• Has worked with a broad range of people in diverse environments
• Experience working in a patient/customer focused environment

Desirable

• Has worked in a caring, professional environment
• Direct patient care experience
• Experience of working in call centre environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol/Exeter

Bristol/Exeter

EX2 7HY

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol/Exeter

Bristol/Exeter

EX2 7HY

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Job responsibilities

For further information about this role please see attached the job description.

For further information or any questions about the role please email Rhian Phelps - rhian.phelps@swast.nhs.uk

Education and qualifications

Essential

• Possess a level 4 higher education qualification, e.g., NVQ L4, L4 Diploma, HNC, Certificate of higher education or equivalent demonstrable experience

Desirable

• Experience / qualification related to a computer aided dispatch system, e.g. C3/MPDS/NHSP
• Knowledge and experience of a range of administrative procedures

Previous experience (Paid/ Unpaid relevant to job)

Essential

• Experience of operating complex computer programmes
• Has worked in a busy, team-based environment
• Has worked with a broad range of people in diverse environments
• Experience working in a patient/customer focused environment

Desirable

• Has worked in a caring, professional environment
• Direct patient care experience
• Experience of working in call centre environment