Director of Income Generation and Engagement

This is a rare opportunity

to shape the future of income generation and engagement at St Josephs Hospice and

to make a lasting difference for people and families across our communities.

As our Director of Income

Generation and Engagement and a key member of the senior leadership team, you

will set a bold, sustainable strategy to grow and diversify income, elevate our

profile and inspire deeper support from partners, donors and the communities we

serve. We are looking for an ambitious, strategic and values led leader with

significant experience across fundraising, income generation, communications or

engagement in a charity or similarly purpose led organisation.

Main duties of the job

You will bring,

• A strong record of developing and delivering successful income generation, fundraising, communications or engagement strategies.

The ability to spot opportunities, make confident strategic decisions and turn ambition into sustainable results.

Exceptional communication, influencing and relationship building skills, with the confidence to engage a wide range of stakeholders.

An inclusive leadership style and experience of building, motivating and developing high-performing teams.

About us

St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care servicesdelivered at home, in our in-patient unit, and through out-patient clinicsare grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised cafe and early access to retail sale events
• Season ticket loan
• Continuation of NHS Pension Scheme or an excellent salary exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

If you are ready to bring fresh thinking, bold leadership and a passion for lasting impact, we would be delighted to hear from you. Join St Josephs Hospice and help shape a sustainable future for exceptional, compassionate care.

How to Apply?

Apply for this role by emailing a CV and Covering

Letter, addressing Person Specification points, to Recruitment@stjh.org.uk.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

£92,000 a year

Contract

Permanent

Working pattern

Full-time,

Flexible working,

Home or remote working

Reference number

E0339-26-0015

Job locations

Mare Street

London

E8 4SA

United Kingdom

Job responsibilities

Strategic

Leadership

Provide

guidance and challenge at executive leadership team level to ensure that the

Income and Engagement Directorate is aligned to the efficient delivery of

hospice strategy.

Provide

assurance to the Board of Trustees that St Joseph's is fully compliant in how

we manage and control our fundraising, retail, commercial, communications and

marketing activities; prepare reports and represent the Senior Management Team

on the Finance and General Purposes Committee and Board meetings.

Drive

change with a focus on strategy delivery, service optimisation, policy

modernisation, value for money, data-driven decision-making and enhancing

patient and family experience.

Translate

our organisational strategy into multi-year operational plans for income

generation, marketing and communications, with enhanced reporting and analytics

capabilities to support senior leadership in making more evidence-based

decisions.

With

the other SMT members, contribute to and take responsibility for maintenance of

the organisational risk register, being specifically responsible for

Fundraising, Retail and Commercial risks.

With the other SMT members, champion

a culture of collaboration, high performance, innovation, and continuous

improvement, expecting and delivering excellent management of employee

relations, whilst promoting effective and uplifting working relationships.

Fundraising

Lead

the strategic development, implementation and monitoring of comprehensive

income-generation plans aligned to the hospice's service development

aspirations.

Establish

and monitor effective performance measures for Commercial, Fundraising, and

Communications departments, setting clear performance targets and KPIs.

Identify,

appraise and implement new income opportunities, commercial partnerships and

business models, diversifying revenue streams and including development of

digital fundraising capability.

Prepare

robust business cases, market analyses, and return on investment reports for

review by the Chief Executive and Board.

Strengthen

donor stewardship, legacy promotion and community partnerships to secure

long-term unrestricted income.

Work

with CEO, Senior Managers and Trustees to develop strategic relationships with

major donors, corporate partners, and trusts and foundations which secure

transformational gifts.

Ensure

that all fundraising activities are ethical, transparent and compliant with

fundraising regulations.

Be

accountable for the effective and compliant use of the CRM system to support a

high-end and holistic approach to the account management of funders and

stakeholders.

Retail

and Commercial Operations

Drive

profitability across all trading activities, managing commercial risk and

ensuring compliance with charity, tax and trading regulations.

Ensure

multi-year plans for strategic development of retail and commercial income,

including property leases and venue/room hire, optimising income while

providing a high-quality customer experience.

Foster

collaboration between retail, commercial, fundraising, marketing and

communications to strengthen brand consistency and customer engagement.

Foster

collaboration between commercial operations and facilities to ensure compliant

health and safety at work, maintenance of all commercial property and retail

premises, and excellent customer experience.

Lead

financial planning, forecasting and performance management for all commercial

activities.

Work

in partnership with the Director of Finance, Facilities and Digital to ensure

robust budgeting, cost control and timely financial reporting.

Marketing

and Communications

Be

the guardian of the hospice brand, ensuring consistent messaging, tone of

voice, and visual identity across all platforms.

Support

all departments to develop professional and engaging materials which drive

increased brand awareness and growth in active supporter base, including

publications, social media content, fundraising propositions, applications,

proposals, appeals, pitches and reports.

Oversee

digital channels and their development, including the website, social media,

email marketing, and analytics, ensuring content is optimised for engagement

and conversion.

Build

the hospice media relations and PR, strengthening relationships with media

outlets, and generating press releases and positive media coverage.

Build

strong relationships with local organisations, corporates and networks to

enhance visibility, and promote referral for care and support for income

generation.

Governance

and Compliance

Ensure

compliance with all relevant regulatory frameworks including the Fundraising

Regulator Code of Fundraising Practice, Gambling Commission requirements, where

lotteries operate, UK GDPR and Data Protection Act, Gift Aid regulations,

Institute of Fundraising standards, and Charity Commission requirements.

Ensure

hospice and charity governance requirements are met, including provision of

regular assurance reports for relevant Board committees.

The

post holder may be required to undertake other duties appropriate to the grade

and nature of the role, as reasonably requested.

Job responsibilities

Strategic

Leadership

Provide

guidance and challenge at executive leadership team level to ensure that the

Income and Engagement Directorate is aligned to the efficient delivery of

hospice strategy.

Provide

assurance to the Board of Trustees that St Joseph's is fully compliant in how

we manage and control our fundraising, retail, commercial, communications and

marketing activities; prepare reports and represent the Senior Management Team

on the Finance and General Purposes Committee and Board meetings.

Drive

change with a focus on strategy delivery, service optimisation, policy

modernisation, value for money, data-driven decision-making and enhancing

patient and family experience.

Translate

our organisational strategy into multi-year operational plans for income

generation, marketing and communications, with enhanced reporting and analytics

capabilities to support senior leadership in making more evidence-based

decisions.

With

the other SMT members, contribute to and take responsibility for maintenance of

the organisational risk register, being specifically responsible for

Fundraising, Retail and Commercial risks.

With the other SMT members, champion

a culture of collaboration, high performance, innovation, and continuous

improvement, expecting and delivering excellent management of employee

relations, whilst promoting effective and uplifting working relationships.

Fundraising

Lead

the strategic development, implementation and monitoring of comprehensive

income-generation plans aligned to the hospice's service development

aspirations.

Establish

and monitor effective performance measures for Commercial, Fundraising, and

Communications departments, setting clear performance targets and KPIs.

Identify,

appraise and implement new income opportunities, commercial partnerships and

business models, diversifying revenue streams and including development of

digital fundraising capability.

Prepare

robust business cases, market analyses, and return on investment reports for

review by the Chief Executive and Board.

Strengthen

donor stewardship, legacy promotion and community partnerships to secure

long-term unrestricted income.

Work

with CEO, Senior Managers and Trustees to develop strategic relationships with

major donors, corporate partners, and trusts and foundations which secure

transformational gifts.

Ensure

that all fundraising activities are ethical, transparent and compliant with

fundraising regulations.

Be

accountable for the effective and compliant use of the CRM system to support a

high-end and holistic approach to the account management of funders and

stakeholders.

Retail

and Commercial Operations

Drive

profitability across all trading activities, managing commercial risk and

ensuring compliance with charity, tax and trading regulations.

Ensure

multi-year plans for strategic development of retail and commercial income,

including property leases and venue/room hire, optimising income while

providing a high-quality customer experience.

Foster

collaboration between retail, commercial, fundraising, marketing and

communications to strengthen brand consistency and customer engagement.

Foster

collaboration between commercial operations and facilities to ensure compliant

health and safety at work, maintenance of all commercial property and retail

premises, and excellent customer experience.

Lead

financial planning, forecasting and performance management for all commercial

activities.

Work

in partnership with the Director of Finance, Facilities and Digital to ensure

robust budgeting, cost control and timely financial reporting.

Marketing

and Communications

Be

the guardian of the hospice brand, ensuring consistent messaging, tone of

voice, and visual identity across all platforms.

Support

all departments to develop professional and engaging materials which drive

increased brand awareness and growth in active supporter base, including

publications, social media content, fundraising propositions, applications,

proposals, appeals, pitches and reports.

Oversee

digital channels and their development, including the website, social media,

email marketing, and analytics, ensuring content is optimised for engagement

and conversion.

Build

the hospice media relations and PR, strengthening relationships with media

outlets, and generating press releases and positive media coverage.

Build

strong relationships with local organisations, corporates and networks to

enhance visibility, and promote referral for care and support for income

generation.

Governance

and Compliance

Ensure

compliance with all relevant regulatory frameworks including the Fundraising

Regulator Code of Fundraising Practice, Gambling Commission requirements, where

lotteries operate, UK GDPR and Data Protection Act, Gift Aid regulations,

Institute of Fundraising standards, and Charity Commission requirements.

Ensure

hospice and charity governance requirements are met, including provision of

regular assurance reports for relevant Board committees.

The

post holder may be required to undertake other duties appropriate to the grade

and nature of the role, as reasonably requested.

Person Specification

Knowledge

Essential

• Charity sector funding models.
• Fundraising regulation and compliance.
• Gift Aid and charity finance principles.
• Legacy fundraising.
• Donor stewardship and supporter engagement.
• Digital fundraising and CRM systems.

Competences

Essential

• A commercially astute strategic thinker who considers the wider system, anticipates future challenges, and drives sustainable long-term income generation.
• Builds credibility with donors, trustees, partners, communities; skilled in influencing senior stakeholders.
• Identifies opportunities for income diversification; uses evidence and data to inform decision-making.
• Excellent digital, written and verbal presentation, influencing and networking skills; able to act as a compelling ambassador for the hospice.

Personal Attributes

Essential

• All our employees are expected to model our values and help others to do so. Our values are quality, justice, compassion, advocacy, and respect.

Experience

Essential

• Leadership of high-performing income generation and marketing and communications teams in charity.
• Developing and implementing successful income generation strategy and multi-year operational plans.
• Managing substantial budgets and delivering financial targets.
• Managing multiple income streams including philanthropy, trusts, corporate partnerships, community fundraising and legacies.
• Working with trustees, senior executives and external stakeholders.
• Communicating and leading change management to meet the changing landscapes.

Desirable

• Leading retail and commercial operations.
• Leading major capital campaigns.
• Designing and scaling new income generation products or initiatives.

Person Specification

Knowledge

Essential

• Charity sector funding models.
• Fundraising regulation and compliance.
• Gift Aid and charity finance principles.
• Legacy fundraising.
• Donor stewardship and supporter engagement.
• Digital fundraising and CRM systems.

Competences

Essential

• A commercially astute strategic thinker who considers the wider system, anticipates future challenges, and drives sustainable long-term income generation.
• Builds credibility with donors, trustees, partners, communities; skilled in influencing senior stakeholders.
• Identifies opportunities for income diversification; uses evidence and data to inform decision-making.
• Excellent digital, written and verbal presentation, influencing and networking skills; able to act as a compelling ambassador for the hospice.

Personal Attributes

Essential

• All our employees are expected to model our values and help others to do so. Our values are quality, justice, compassion, advocacy, and respect.

Experience

Essential

• Leadership of high-performing income generation and marketing and communications teams in charity.
• Developing and implementing successful income generation strategy and multi-year operational plans.
• Managing substantial budgets and delivering financial targets.
• Managing multiple income streams including philanthropy, trusts, corporate partnerships, community fundraising and legacies.
• Working with trustees, senior executives and external stakeholders.
• Communicating and leading change management to meet the changing landscapes.

Desirable

• Leading retail and commercial operations.
• Leading major capital campaigns.
• Designing and scaling new income generation products or initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Joseph's Hospice

Address

Mare Street

London

E8 4SA

United Kingdom

Employer's website

https://www.stjh.org.uk/about-us/our-history/?gclid=EAIaIQobChMIx-6rn76G9gIVQYBQBh0ftgaxEAAYASAAEgLITPDBwE (Opens in a new tab)

Employer details

Employer name

St Joseph's Hospice

Address

Mare Street

London

E8 4SA

United Kingdom

Employer's website

https://www.stjh.org.uk/about-us/our-history/?gclid=EAIaIQobChMIx-6rn76G9gIVQYBQBh0ftgaxEAAYASAAEgLITPDBwE (Opens in a new tab)

Job responsibilities

Strategic

Leadership

Provide

guidance and challenge at executive leadership team level to ensure that the

Income and Engagement Directorate is aligned to the efficient delivery of

hospice strategy.

Provide

assurance to the Board of Trustees that St Joseph's is fully compliant in how

we manage and control our fundraising, retail, commercial, communications and

marketing activities; prepare reports and represent the Senior Management Team

on the Finance and General Purposes Committee and Board meetings.

Drive

change with a focus on strategy delivery, service optimisation, policy

modernisation, value for money, data-driven decision-making and enhancing

patient and family experience.

Translate

our organisational strategy into multi-year operational plans for income

generation, marketing and communications, with enhanced reporting and analytics

capabilities to support senior leadership in making more evidence-based

decisions.

With

the other SMT members, contribute to and take responsibility for maintenance of

the organisational risk register, being specifically responsible for

Fundraising, Retail and Commercial risks.

With the other SMT members, champion

a culture of collaboration, high performance, innovation, and continuous

improvement, expecting and delivering excellent management of employee

relations, whilst promoting effective and uplifting working relationships.

Fundraising

Lead

the strategic development, implementation and monitoring of comprehensive

income-generation plans aligned to the hospice's service development

aspirations.

Establish

and monitor effective performance measures for Commercial, Fundraising, and

Communications departments, setting clear performance targets and KPIs.

Identify,

appraise and implement new income opportunities, commercial partnerships and

business models, diversifying revenue streams and including development of

digital fundraising capability.

Prepare

robust business cases, market analyses, and return on investment reports for

review by the Chief Executive and Board.

Strengthen

donor stewardship, legacy promotion and community partnerships to secure

long-term unrestricted income.

Work

with CEO, Senior Managers and Trustees to develop strategic relationships with

major donors, corporate partners, and trusts and foundations which secure

transformational gifts.

Ensure

that all fundraising activities are ethical, transparent and compliant with

fundraising regulations.

Be

accountable for the effective and compliant use of the CRM system to support a

high-end and holistic approach to the account management of funders and

stakeholders.

Retail

and Commercial Operations

Drive

profitability across all trading activities, managing commercial risk and

ensuring compliance with charity, tax and trading regulations.

Ensure

multi-year plans for strategic development of retail and commercial income,

including property leases and venue/room hire, optimising income while

providing a high-quality customer experience.

Foster

collaboration between retail, commercial, fundraising, marketing and

communications to strengthen brand consistency and customer engagement.

Foster

collaboration between commercial operations and facilities to ensure compliant

health and safety at work, maintenance of all commercial property and retail

premises, and excellent customer experience.

Lead

financial planning, forecasting and performance management for all commercial

activities.

Work

in partnership with the Director of Finance, Facilities and Digital to ensure

robust budgeting, cost control and timely financial reporting.

Marketing

and Communications

Be

the guardian of the hospice brand, ensuring consistent messaging, tone of

voice, and visual identity across all platforms.

Support

all departments to develop professional and engaging materials which drive

increased brand awareness and growth in active supporter base, including

publications, social media content, fundraising propositions, applications,

proposals, appeals, pitches and reports.

Oversee

digital channels and their development, including the website, social media,

email marketing, and analytics, ensuring content is optimised for engagement

and conversion.

Build

the hospice media relations and PR, strengthening relationships with media

outlets, and generating press releases and positive media coverage.

Build

strong relationships with local organisations, corporates and networks to

enhance visibility, and promote referral for care and support for income

generation.

Governance

and Compliance

Ensure

compliance with all relevant regulatory frameworks including the Fundraising

Regulator Code of Fundraising Practice, Gambling Commission requirements, where

lotteries operate, UK GDPR and Data Protection Act, Gift Aid regulations,

Institute of Fundraising standards, and Charity Commission requirements.

Ensure

hospice and charity governance requirements are met, including provision of

regular assurance reports for relevant Board committees.

The

post holder may be required to undertake other duties appropriate to the grade

and nature of the role, as reasonably requested.

Knowledge

Essential

• Charity sector funding models.
• Fundraising regulation and compliance.
• Gift Aid and charity finance principles.
• Legacy fundraising.
• Donor stewardship and supporter engagement.
• Digital fundraising and CRM systems.

Competences

Essential

• A commercially astute strategic thinker who considers the wider system, anticipates future challenges, and drives sustainable long-term income generation.
• Builds credibility with donors, trustees, partners, communities; skilled in influencing senior stakeholders.
• Identifies opportunities for income diversification; uses evidence and data to inform decision-making.
• Excellent digital, written and verbal presentation, influencing and networking skills; able to act as a compelling ambassador for the hospice.

Personal Attributes

Essential

• All our employees are expected to model our values and help others to do so. Our values are quality, justice, compassion, advocacy, and respect.

Experience

Essential

• Leadership of high-performing income generation and marketing and communications teams in charity.
• Developing and implementing successful income generation strategy and multi-year operational plans.
• Managing substantial budgets and delivering financial targets.
• Managing multiple income streams including philanthropy, trusts, corporate partnerships, community fundraising and legacies.
• Working with trustees, senior executives and external stakeholders.
• Communicating and leading change management to meet the changing landscapes.

Desirable

• Leading retail and commercial operations.
• Leading major capital campaigns.
• Designing and scaling new income generation products or initiatives.