Senior Receptionist

Are you a motivated and experienced administrator looking for your next challenge? We are seeking an enthusiastic and highly organised Senior Receptionist to join our dedicated Women's Services team. This is an exciting opportunity to play a key role in delivering an exceptional patient experience while supporting the smooth day-to-day operation of our busy administrative functions. In this role, you will undertake a range ofsupervisory responsibilities, including providing day-to-day guidance, support, and oversight to reception and administrative staff. You will assist with staff induction, training, workload coordination, rota management, and the monitoring of performance standards, helping to foster a positive and productive team culture. You will also act as a point of escalation queries, ensuring issues are resolved efficiently and professionally.

• Interview Date: 28 October 2026
• 18 hours 15 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

Working closely with the Administration Lead and Administration Manager, you will contribute to the development and continuous improvement of administrative services across Women's Services. This includes supporting and participating in quality improvement initiatives, service redesign projects, and the implementation of new processes aimed at enhancing efficiency, patient experience, and operational performance. You will be encouraged to identify opportunities for improvement, share ideas, and help drive positive change within the department.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Details

Date posted

12 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2026-38-26-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Job responsibilities

This role is ideal for an individual who thrives in a fast-paced environment, enjoys leading and supporting others, and is passionate about delivering excellent patient-centred services. Strong communication, organisational, and problem-solving skills are essential, along with the ability to build effective working relationships with multidisciplinary teams. Job Purpose

• To assist the Administrative Services Manager in the day-to-day provision and supervision of an efficient and effective clerical and reception service across Maternity Service
• To provide administrative support to the Consultant team and Junior Doctors to ensure comprehensive cover for all clinical areas for Consultants and Junior Doctors
• To ensure the smooth running, coordination and implementation on e-Records of all maternity encounters on a daily basis.
• To supervise the admissions clerical staff on a day-to-day basis ensuring adequate training and support is provided at all times.
• To ensure the 24 hours clerical rota is maintained to provide a comprehensive service to the maternity unit.
• Ensure self and staff remain flexible to the service needs and maintain their skill set in supporting the Maternity Service.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Job responsibilities

This role is ideal for an individual who thrives in a fast-paced environment, enjoys leading and supporting others, and is passionate about delivering excellent patient-centred services. Strong communication, organisational, and problem-solving skills are essential, along with the ability to build effective working relationships with multidisciplinary teams. Job Purpose

• To assist the Administrative Services Manager in the day-to-day provision and supervision of an efficient and effective clerical and reception service across Maternity Service
• To provide administrative support to the Consultant team and Junior Doctors to ensure comprehensive cover for all clinical areas for Consultants and Junior Doctors
• To ensure the smooth running, coordination and implementation on e-Records of all maternity encounters on a daily basis.
• To supervise the admissions clerical staff on a day-to-day basis ensuring adequate training and support is provided at all times.
• To ensure the 24 hours clerical rota is maintained to provide a comprehensive service to the maternity unit.
• Ensure self and staff remain flexible to the service needs and maintain their skill set in supporting the Maternity Service.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Qualifications & Education

Essential

• NVQ Level 3 or equivalent or equivalent experience
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Desirable

• ECDL or equivalent or experience level experience

Knowledge & Experience

Essential

• Supervisory experience

Desirable

• Previous experience working in a supervisory role, leading or directing a team preferably within the NHS
• Detailed knowledge of reception/clerical service within the NHS or equivalent
• Experience using electronic rostering systems
• Evidence of continuing personal development
• Evidence of involvement in decision making processes

Skills & Abilities

Essential

• Excellent communication skills
• Good organisational skills
• Time management skills
• Problem solving skills
• Ability to work with highly sensitive and confidential information
• Ability to work on own as well as working as part of a team
• Ability to use own initiative

Person Specification

Qualifications & Education

Essential

• NVQ Level 3 or equivalent or equivalent experience
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Desirable

• ECDL or equivalent or experience level experience

Knowledge & Experience

Essential

• Supervisory experience

Desirable

• Previous experience working in a supervisory role, leading or directing a team preferably within the NHS
• Detailed knowledge of reception/clerical service within the NHS or equivalent
• Experience using electronic rostering systems
• Evidence of continuing personal development
• Evidence of involvement in decision making processes

Skills & Abilities

Essential

• Excellent communication skills
• Good organisational skills
• Time management skills
• Problem solving skills
• Ability to work with highly sensitive and confidential information
• Ability to work on own as well as working as part of a team
• Ability to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job responsibilities

This role is ideal for an individual who thrives in a fast-paced environment, enjoys leading and supporting others, and is passionate about delivering excellent patient-centred services. Strong communication, organisational, and problem-solving skills are essential, along with the ability to build effective working relationships with multidisciplinary teams. Job Purpose

• To assist the Administrative Services Manager in the day-to-day provision and supervision of an efficient and effective clerical and reception service across Maternity Service
• To provide administrative support to the Consultant team and Junior Doctors to ensure comprehensive cover for all clinical areas for Consultants and Junior Doctors
• To ensure the smooth running, coordination and implementation on e-Records of all maternity encounters on a daily basis.
• To supervise the admissions clerical staff on a day-to-day basis ensuring adequate training and support is provided at all times.
• To ensure the 24 hours clerical rota is maintained to provide a comprehensive service to the maternity unit.
• Ensure self and staff remain flexible to the service needs and maintain their skill set in supporting the Maternity Service.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Qualifications & Education

Essential

• NVQ Level 3 or equivalent or equivalent experience
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1)

Desirable

• ECDL or equivalent or experience level experience

Knowledge & Experience

Essential

• Supervisory experience

Desirable

• Previous experience working in a supervisory role, leading or directing a team preferably within the NHS
• Detailed knowledge of reception/clerical service within the NHS or equivalent
• Experience using electronic rostering systems
• Evidence of continuing personal development
• Evidence of involvement in decision making processes

Skills & Abilities

Essential

• Excellent communication skills
• Good organisational skills
• Time management skills
• Problem solving skills
• Ability to work with highly sensitive and confidential information
• Ability to work on own as well as working as part of a team
• Ability to use own initiative