Administrative Assistant - Reception Support

An exciting opportunity has arisen for an Administrative Assistant - Reception/Admin Support based at the Northern centre for Cancer care - North Cumbria, Carlisle

Working on one of the 2 Receptions with NCCC-NC.

Hospital site Carlisle

• Interview Date: 27 October 2026

• 18 hours 30 minutes/week

• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments/transport bookings
• Make Oncology Review Appointments for patients leaving Oncology Outpatients
• Issuing concessionary parking permits
• Liaising with NCIC estates on issue contractors passes & keys and parking permits
• General reception Meet & Greet duties
• Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCC-NC
• Uploading into Patient Record system - E-record

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Details

Date posted

06 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

per annum

Contract

Permanent

Working pattern

Part-time

Reference number

317-2026-40-22-DR

Job locations

Northern Centre for Cancer Care - North Cumbria,

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Job responsibilities

Based mainly on one of the Receptions with NCCCNC.

• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments.

Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCCNC

Uploading into Patient Record system E-record

Archiving.

Job responsibilities

Based mainly on one of the Receptions with NCCCNC.

• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments.

Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCCNC

Uploading into Patient Record system E-record

Archiving.

Person Specification

Qualifications & Education

Essential

• Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience
• OCR I or NVQ L2 Business & Administration or equivalent qualification / experience

Knowledge & Experience

Desirable

• Previous work experience
• Understanding of medical terminology

Skills & Abilities

Essential

• Good IT skills to include office software packages
• Good keyboard skills and Text Processing ability
• Good communication skills both written verbal and telephone skills
• Ability to work without direct supervision
• Ability to be flexible and work as part of a team
• Understanding of confidentiality issues

Person Specification

Qualifications & Education

Essential

• Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience
• OCR I or NVQ L2 Business & Administration or equivalent qualification / experience

Knowledge & Experience

Desirable

• Previous work experience
• Understanding of medical terminology

Skills & Abilities

Essential

• Good IT skills to include office software packages
• Good keyboard skills and Text Processing ability
• Good communication skills both written verbal and telephone skills
• Ability to work without direct supervision
• Ability to be flexible and work as part of a team
• Understanding of confidentiality issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Northern Centre for Cancer Care - North Cumbria,

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Northern Centre for Cancer Care - North Cumbria,

Newtown Road

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Job responsibilities

Based mainly on one of the Receptions with NCCCNC.

• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments.

Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCCNC

Uploading into Patient Record system E-record

Archiving.

Qualifications & Education

Essential

• Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience
• OCR I or NVQ L2 Business & Administration or equivalent qualification / experience

Knowledge & Experience

Desirable

• Previous work experience
• Understanding of medical terminology

Skills & Abilities

Essential

• Good IT skills to include office software packages
• Good keyboard skills and Text Processing ability
• Good communication skills both written verbal and telephone skills
• Ability to work without direct supervision
• Ability to be flexible and work as part of a team
• Understanding of confidentiality issues