Operations Manager

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We are seeking a dynamic and experienced Operations Manager to join our fast-paced centre, which includes the Emergency Departments and Acute Medicine areas at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital (PRH). This is an exciting opportunity for a motivated individual with a strong background in operational leadership to contribute to the delivery of both organisational and centre-specific objectives.

The Operations Manager will play a pivotal role in delivering key targets and performance indicators related to quality, activity, finance, and governance. The post holder will be skilled in managing competing priorities to a high standard, ensuring the effective and efficient operation of services across the centre, while maintaining a visible and supportive presence within clinical areas.

The successful candidate will be required to work cross site throughout the working week.

Main duties of the job

Working with the Clinical Directors and Centre Manager, the post-holder is responsible for formulating and implementing service delivery plans to achieve the operational and strategic objectives of the Centre.

Accountable for service delivery, the post-holder will be required to liaise with service users, other agencies and stakeholders along with working closely with other teams to ensure efficient and effective management of all resources to deliver safe, high quality and effective patient care.

A critical aspect of the role involves excellent communication and collaborative working relationships with our Matrons, Clinical Directors, and wider clinical and non-clinical teams and key stakeholders. The post holder will be responsible for driving performance, achieving agreed KPIs, and supporting a culture of continuous improvement and service excellence.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Details

Date posted

13 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year

per annum/pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

223-OME-787

Job locations

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ

United Kingdom

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education and Training

Essential

• Educated to degree level or equivalent
• Demonstrable evidence of continuing post graduate study working towards or willing to undertake a master's level

Knowledge and experience

Essential

• Extensive post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses
• Extensive experience of working at a Band 7 level & above to include evidence of directly line managing a team during this period, preferably in an acute setting managing clinical services, other experience considered
• Considerable experience of knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
• A good understanding of clinical governance, risk management and health and safety principles
• Clear understanding of the NHS agenda
• Evidence of success in the management of a multidisciplinary environment

Person Specification

Education and Training

Essential

• Educated to degree level or equivalent
• Demonstrable evidence of continuing post graduate study working towards or willing to undertake a master's level

Knowledge and experience

Essential

• Extensive post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses
• Extensive experience of working at a Band 7 level & above to include evidence of directly line managing a team during this period, preferably in an acute setting managing clinical services, other experience considered
• Considerable experience of knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
• A good understanding of clinical governance, risk management and health and safety principles
• Clear understanding of the NHS agenda
• Evidence of success in the management of a multidisciplinary environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ

United Kingdom

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Shrewsbury

SY3 8XQ

United Kingdom

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Education and Training

Essential

• Educated to degree level or equivalent
• Demonstrable evidence of continuing post graduate study working towards or willing to undertake a master's level

Knowledge and experience

Essential

• Extensive post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses
• Extensive experience of working at a Band 7 level & above to include evidence of directly line managing a team during this period, preferably in an acute setting managing clinical services, other experience considered
• Considerable experience of knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
• A good understanding of clinical governance, risk management and health and safety principles
• Clear understanding of the NHS agenda
• Evidence of success in the management of a multidisciplinary environment