Admin Team Leader

We are looking to recruit into the newly created Admin Team Leader role. The Admin Team Leader will be responsible for line and performance management of the Radiology Appointment Team. The admin team leaders for the CDC, radiology reception and gynae admin will also report directly to the Admin Team Leader.

The Admin Team Leader will continue to work as an Imaging Appointment Facilitator when not fulfilling these additional responsibilities.

Please note. Only applications from existing Imaging Appointment Facilitators can be accepted due to funding constraints.

Main duties of the job

The Admin Team Leader will need to be able to respond to queries from their team and escalate to the RIS Manager when necessary. They will work with autonomy dealing with queries such as adjusting rotas in response to sicknesses. They will assist the RIS Manager to implement efficiency improvements and support projects.

The Admin Team Leader will complete line management responsibilities for their team and assist the other team leaders. Tasks include appraisals, returns to work, occupational health referrals, attendance management meetings.

They may be contacted to resolve obscure and complex issues, an analytical approach is essential. The working environment can become demanding, the ability to remain calm under pressure is beneficial. They will need to establish good practices such as good time keeping and performance in the teams they manage.

About us

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can BeKnown for whoever you are.

Join us. What will you BeKnown for?

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year

Per Annum, pro rata

Contract

Permanent

Working pattern

Full-time,

Part-time,

Job share

Reference number

179-8221381-C

Job locations

West Suffolk Hospital

Hardwick Lane

Bury St. Edmunds

IP33 2QZ

United Kingdom

Job responsibilities

Please see the job description for the full list of duties.

Line management for the Radiology Appointment Team

Line Management of the CDC, gynae and reception team leaders.

IAF role as required by the rota.

Investigate and resolve queries, escalate where necessary.

Assist in maintaining high standard of record keeping on CRIS by direct liaison with RIS Manager, radiologists, radiographers and Service providers, and by analysing and rectifying discrepancies, omissions, and errors; or by delegating such tasks to other relevant parties.

Job responsibilities

Please see the job description for the full list of duties.

Line management for the Radiology Appointment Team

Line Management of the CDC, gynae and reception team leaders.

IAF role as required by the rota.

Investigate and resolve queries, escalate where necessary.

Assist in maintaining high standard of record keeping on CRIS by direct liaison with RIS Manager, radiologists, radiographers and Service providers, and by analysing and rectifying discrepancies, omissions, and errors; or by delegating such tasks to other relevant parties.

Person Specification

Education and qualifications

Essential

• Educated to 'A' level or equivalent.

Desirable

• Achieved competencies for US vetting within radiology department

Experience and knowledge

Essential

• Direct customer / client liaison such as reception / telephonist / healthcare support
• Secretarial
• Line management experience
• Experience of booking imaging appointments.

Desirable

• Previous NHS experience
• Proven ability to work with minimal supervision
• Knowledge of Radiology
• Proven ability to work with minimal supervision
• Experienced user of the CRIS system

Skills and abilities

Essential

• Able to work calmly under pressure
• Able to co-operate and work with colleagues and other staff disciplines
• Courteous and respectful communicator
• Able to work on own initiative
• Able to assimilate and work to stringent instructions and guidelines

Desirable

• Proven commitment to own personal development
• Proven ability in problem solving

Personal qualities

Essential

• Ability to use own initiative and to work unsupervised, with minimal management support if required
• Ambitious, self-motivated, reliable and punctual
• Committed to delivering a high-quality service to all users
• Functions well within the multidisciplinary environment and establishes sound working relationships
• Ability to maintain complete confidentiality
• Tactful and sympathetic in their approach to patients, the general public and other users of the service
• Flexible approach to working hours and duties.

Desirable

• Willingness to train in some areas of direct patient care
• Ability to travel

Person Specification

Education and qualifications

Essential

• Educated to 'A' level or equivalent.

Desirable

• Achieved competencies for US vetting within radiology department

Experience and knowledge

Essential

• Direct customer / client liaison such as reception / telephonist / healthcare support
• Secretarial
• Line management experience
• Experience of booking imaging appointments.

Desirable

• Previous NHS experience
• Proven ability to work with minimal supervision
• Knowledge of Radiology
• Proven ability to work with minimal supervision
• Experienced user of the CRIS system

Skills and abilities

Essential

• Able to work calmly under pressure
• Able to co-operate and work with colleagues and other staff disciplines
• Courteous and respectful communicator
• Able to work on own initiative
• Able to assimilate and work to stringent instructions and guidelines

Desirable

• Proven commitment to own personal development
• Proven ability in problem solving

Personal qualities

Essential

• Ability to use own initiative and to work unsupervised, with minimal management support if required
• Ambitious, self-motivated, reliable and punctual
• Committed to delivering a high-quality service to all users
• Functions well within the multidisciplinary environment and establishes sound working relationships
• Ability to maintain complete confidentiality
• Tactful and sympathetic in their approach to patients, the general public and other users of the service
• Flexible approach to working hours and duties.

Desirable

• Willingness to train in some areas of direct patient care
• Ability to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital

Hardwick Lane

Bury St. Edmunds

IP33 2QZ

United Kingdom

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital

Hardwick Lane

Bury St. Edmunds

IP33 2QZ

United Kingdom

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Job responsibilities

Please see the job description for the full list of duties.

Line management for the Radiology Appointment Team

Line Management of the CDC, gynae and reception team leaders.

IAF role as required by the rota.

Investigate and resolve queries, escalate where necessary.

Assist in maintaining high standard of record keeping on CRIS by direct liaison with RIS Manager, radiologists, radiographers and Service providers, and by analysing and rectifying discrepancies, omissions, and errors; or by delegating such tasks to other relevant parties.

Education and qualifications

Essential

• Educated to 'A' level or equivalent.

Desirable

• Achieved competencies for US vetting within radiology department

Experience and knowledge

Essential

• Direct customer / client liaison such as reception / telephonist / healthcare support
• Secretarial
• Line management experience
• Experience of booking imaging appointments.

Desirable

• Previous NHS experience
• Proven ability to work with minimal supervision
• Knowledge of Radiology
• Proven ability to work with minimal supervision
• Experienced user of the CRIS system

Skills and abilities

Essential

• Able to work calmly under pressure
• Able to co-operate and work with colleagues and other staff disciplines
• Courteous and respectful communicator
• Able to work on own initiative
• Able to assimilate and work to stringent instructions and guidelines

Desirable

• Proven commitment to own personal development
• Proven ability in problem solving

Personal qualities

Essential

• Ability to use own initiative and to work unsupervised, with minimal management support if required
• Ambitious, self-motivated, reliable and punctual
• Committed to delivering a high-quality service to all users
• Functions well within the multidisciplinary environment and establishes sound working relationships
• Ability to maintain complete confidentiality
• Tactful and sympathetic in their approach to patients, the general public and other users of the service
• Flexible approach to working hours and duties.

Desirable

• Willingness to train in some areas of direct patient care
• Ability to travel