Admin Assistant Rheumatology

This

vacancy is currently only open to internal applicants from Worcestershire Acute

Hospitals NHS Trust

Are you an organised, friendly and motivated administrator looking for a part-time opportunity within a busy and supportive team?

We have an exciting opportunity to join our Rheumatology team as a Rheumatology Administrator, working 15 hours per week on a maternity cover basis.

Rheumatology is a busy and varied specialty, and this role offers the opportunity to work alongside a fantastic team of clinical and administrative staff. You'll play an important part in supporting the smooth running of our services and helping to ensure our patients receive a positive experience throughout their care.

The role is varied and will involve working closely with patients and colleagues across the department. This role provides a great opportunity for someone who enjoys a busy working environment, likes to keep things organised and takes pride in providing a high standard of patient care.

We are a friendly and supportive team and would love to hear from someone who is enthusiastic, approachable and keen to become part of the department.

Secondments will be considered, so this could be a great opportunity to gain experience within Rheumatology and develop your skills in a different area of the Trust.

Main duties of the job

To ensure that Day Case, ultrasound and Joint injection appointments are booked and monitored to achieve the National 18-week Referral to Treatment (RTT) target.

The post holder will assist the departmental Senior Medical Secretaries and provide administrative support to the Rheumatology department.

Please see attached job description and person specification for a comprehensive breakdown of roles and responsibilities of this rheumatology administrator role.

About us

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

C9365-26-0820

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Job responsibilities

Key Duties:

To arrange appointments and ensure that all sessions are fully utilised

for Joint Injection Clinics, Ultrasound scans and Day Case bookings, ensuring

that waiting times adhere to RTT policy.

To ensure patients are added to the Day Case and joint injection waiting

list effectively.

To ensure that clinic booking rules are up to date and adhered to when

dealing with referrals and making outpatient or Day Case appointments.

To complete administrative tasks associated with Day Case entries, such

as inputting priority codes, validation and ensuring repeat dates are added

correctly.

To undertake medical audio/copy typing duties, including outpatient

letters to General Practitioners, operation notes and letters, discharge

summaries and other official correspondence, if required.

To obtain from GPs/other departments test results prior to admission

and information for attending the Day Case unit.

To accept enquiries from clinicians, GPs, wider health service

professionals, other hospitals, voluntary agencies, patients and relatives. To deal with such enquires, or refer back to

the Senior Medical Secretaries.

To ensure patient details are up to date, including patients pathway

information.

To participate in the use of PAS systems to establish patient

information is kept as accurate as possible and produce patient documentation

as required.

To produce header sheets for clinic and Day Case and send to scanning.

To assist clinicians and nursing staff in obtaining results and

prescriptions for Home Care.

Liaise with clinical staff, to ensure that a quality service is provided

to patients and to ensure the department is kept fully informed of general

messages, issues, or patient concerns.

In exceptional circumstances, support the appointments team with

cancelling patients by telephone at short notice.

To undertake training to become familiar with and competent in current

health records, validation and departmental procedures and practices.

To provide an effective, courteous, high quality patient access

service. This will include recording

data and maintaining data quality on manual and computerised systems, in

accordance with agreed policies and procedures.

To participate in the collection and transmission of information to

enable the Directorate to meet its objectives.

To assist with the sorting of day to day incoming mail, taking action or

refer back to the senior medical secretaries.

To assist in providing cover for other secretaries in the Rheumatology

team in times of planned or unplanned absence, to ensure continuity of service.

To carry out any other duties, within the grade as requested by other

members of the team and Directorate Support Officer and Directorate Manager.

The purpose of this post should remain constant,

but the duties and responsibilities may vary over time within the overall role

and level of the post. The post holder may from time to time be asked to

undertake other reasonable duties. Any such changes will be made in discussion

with the post holder in the light of service needs.

Job responsibilities

Key Duties:

To arrange appointments and ensure that all sessions are fully utilised

for Joint Injection Clinics, Ultrasound scans and Day Case bookings, ensuring

that waiting times adhere to RTT policy.

To ensure patients are added to the Day Case and joint injection waiting

list effectively.

To ensure that clinic booking rules are up to date and adhered to when

dealing with referrals and making outpatient or Day Case appointments.

To complete administrative tasks associated with Day Case entries, such

as inputting priority codes, validation and ensuring repeat dates are added

correctly.

To undertake medical audio/copy typing duties, including outpatient

letters to General Practitioners, operation notes and letters, discharge

summaries and other official correspondence, if required.

To obtain from GPs/other departments test results prior to admission

and information for attending the Day Case unit.

To accept enquiries from clinicians, GPs, wider health service

professionals, other hospitals, voluntary agencies, patients and relatives. To deal with such enquires, or refer back to

the Senior Medical Secretaries.

To ensure patient details are up to date, including patients pathway

information.

To participate in the use of PAS systems to establish patient

information is kept as accurate as possible and produce patient documentation

as required.

To produce header sheets for clinic and Day Case and send to scanning.

To assist clinicians and nursing staff in obtaining results and

prescriptions for Home Care.

Liaise with clinical staff, to ensure that a quality service is provided

to patients and to ensure the department is kept fully informed of general

messages, issues, or patient concerns.

In exceptional circumstances, support the appointments team with

cancelling patients by telephone at short notice.

To undertake training to become familiar with and competent in current

health records, validation and departmental procedures and practices.

To provide an effective, courteous, high quality patient access

service. This will include recording

data and maintaining data quality on manual and computerised systems, in

accordance with agreed policies and procedures.

To participate in the collection and transmission of information to

enable the Directorate to meet its objectives.

To assist with the sorting of day to day incoming mail, taking action or

refer back to the senior medical secretaries.

To assist in providing cover for other secretaries in the Rheumatology

team in times of planned or unplanned absence, to ensure continuity of service.

To carry out any other duties, within the grade as requested by other

members of the team and Directorate Support Officer and Directorate Manager.

The purpose of this post should remain constant,

but the duties and responsibilities may vary over time within the overall role

and level of the post. The post holder may from time to time be asked to

undertake other reasonable duties. Any such changes will be made in discussion

with the post holder in the light of service needs.

Person Specification

Personal Qualities

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Ability to work under pressure
• Ability to work under own initiative and as part of a team.
• Ability to prioritise conflicting workloads.

Experience

Essential

• Previous Administrative experience.
• Experience of working in a busy office environment.
• Experience of working in a hospital environment.
• Previous experience of managing waiting lists.

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Qualifications

Essential

• GCSE (or equivalent) in English and Maths.

Skills and Knowledge

Essential

• Audio/Digital typing.
• In-depth working knowledge of Microsoft Office.
• Medical Terminology.
• Ability to multitask in busy office environment.
• Knowledge in RTT (referral to treatment)
• Knowledge in PAS

Person Specification

Personal Qualities

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Ability to work under pressure
• Ability to work under own initiative and as part of a team.
• Ability to prioritise conflicting workloads.

Experience

Essential

• Previous Administrative experience.
• Experience of working in a busy office environment.
• Experience of working in a hospital environment.
• Previous experience of managing waiting lists.

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Qualifications

Essential

• GCSE (or equivalent) in English and Maths.

Skills and Knowledge

Essential

• Audio/Digital typing.
• In-depth working knowledge of Microsoft Office.
• Medical Terminology.
• Ability to multitask in busy office environment.
• Knowledge in RTT (referral to treatment)
• Knowledge in PAS

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job responsibilities

Key Duties:

To arrange appointments and ensure that all sessions are fully utilised

for Joint Injection Clinics, Ultrasound scans and Day Case bookings, ensuring

that waiting times adhere to RTT policy.

To ensure patients are added to the Day Case and joint injection waiting

list effectively.

To ensure that clinic booking rules are up to date and adhered to when

dealing with referrals and making outpatient or Day Case appointments.

To complete administrative tasks associated with Day Case entries, such

as inputting priority codes, validation and ensuring repeat dates are added

correctly.

To undertake medical audio/copy typing duties, including outpatient

letters to General Practitioners, operation notes and letters, discharge

summaries and other official correspondence, if required.

To obtain from GPs/other departments test results prior to admission

and information for attending the Day Case unit.

To accept enquiries from clinicians, GPs, wider health service

professionals, other hospitals, voluntary agencies, patients and relatives. To deal with such enquires, or refer back to

the Senior Medical Secretaries.

To ensure patient details are up to date, including patients pathway

information.

To participate in the use of PAS systems to establish patient

information is kept as accurate as possible and produce patient documentation

as required.

To produce header sheets for clinic and Day Case and send to scanning.

To assist clinicians and nursing staff in obtaining results and

prescriptions for Home Care.

Liaise with clinical staff, to ensure that a quality service is provided

to patients and to ensure the department is kept fully informed of general

messages, issues, or patient concerns.

In exceptional circumstances, support the appointments team with

cancelling patients by telephone at short notice.

To undertake training to become familiar with and competent in current

health records, validation and departmental procedures and practices.

To provide an effective, courteous, high quality patient access

service. This will include recording

data and maintaining data quality on manual and computerised systems, in

accordance with agreed policies and procedures.

To participate in the collection and transmission of information to

enable the Directorate to meet its objectives.

To assist with the sorting of day to day incoming mail, taking action or

refer back to the senior medical secretaries.

To assist in providing cover for other secretaries in the Rheumatology

team in times of planned or unplanned absence, to ensure continuity of service.

To carry out any other duties, within the grade as requested by other

members of the team and Directorate Support Officer and Directorate Manager.

The purpose of this post should remain constant,

but the duties and responsibilities may vary over time within the overall role

and level of the post. The post holder may from time to time be asked to

undertake other reasonable duties. Any such changes will be made in discussion

with the post holder in the light of service needs.

Personal Qualities

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Ability to work under pressure
• Ability to work under own initiative and as part of a team.
• Ability to prioritise conflicting workloads.

Experience

Essential

• Previous Administrative experience.
• Experience of working in a busy office environment.
• Experience of working in a hospital environment.
• Previous experience of managing waiting lists.

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Qualifications

Essential

• GCSE (or equivalent) in English and Maths.

Skills and Knowledge

Essential

• Audio/Digital typing.
• In-depth working knowledge of Microsoft Office.
• Medical Terminology.
• Ability to multitask in busy office environment.
• Knowledge in RTT (referral to treatment)
• Knowledge in PAS