2WW Appointment Coordinator

This

vacancy is currently only open to internal applicants from Worcestershire Acute

Hospitals NHS Trust

We are searching for a friendly, courteous professional with a strong background within the National Health Service, to work within National Targets and guidelines in a busy suspected cancer appointments department.

Excellent and empathetic telephone manner and customer service skills are a must, as well as an ability to work under pressure within the team.

You will be booking the first outpatient appointments for suspected cancer patients and liaising with services to ensure clinics are fully utilised, therefore team work is very important in this role.

We are looking for staff with a "can do" positive attitude, as well as excellent communication skills.

Team members are expected to work Monday to Friday in an alternative shift pattern of 8am to 4pm and 9am to 5pm to ensure that the service is covered during operating hours of 8am to 5pm.

The team are based at Kidderminster Treatment Centre and the posts is a 12 months fixed term contract.

Main duties of the job

The post-holder will participate in all aspects of appointment making, including scheduling, changing, validating and cancelling patient appointments, mainly by telephone contact with the public.

The post-holder will ensure that all patient information in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

The post holder will be responsible for assisting in organising appointments for urgent suspected cancer referrals in line with the National Cancer Waiting Times Guidelines.

To ensure that all required information is accurately recorded on the Trust Cancer Services Database.

Ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security.

About us

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Details

Date posted

14 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9365-26-0709

Job locations

Kidderminster Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Job responsibilities

Ensure that suspected cancer patients are allocated appointments and admissions in chronological order and offered a suitable date to attend.

Communicate with patients and GP surgeries regarding appointments, admissions and removals from the waiting list, both over the telephone and in writing, as appropriate.

Ensure that patients are allocated dates to avoid vacant slots in clinics/theatre lists and that clinics booking rules are adhered to.

Support the Outpatient Appointments Co-Ordinators and admissions officer when requests for cancelled / reduced / additional clinics are actioned, offering patients appropriate revised appointment dates over the telephone.

Ensure that all calls to make appointments or admissions are dealt with promptly and professionally in line with Booking Services policies and procedures for the service.

Ensure that all urgent suspected cancer referrals from GPs have a recorded date of decision to refer, dates sent and received, and accurate patient details.

Ensure that referrals are added to the outpatient waiting list and given the first available appointment, as identified on PAS, or according to the booking rules supplied by consultants. If no appointment is available immediately escalate to the appropriate Directorate Management.

Ensure that all details of all referrals and appointments are entered in a timely manner onto the Cancer Database, including subsequent changes and cancellations. Enter priority referral according to outcome, and enter waiting days if necessary, according to procedures established.

Ensure that the patients are booked for a consultation or diagnostic procedure asap, either by liaison with specific departments, through established pathways, or by making an outpatient appointment considering the residential address of the patient if possible.

Deal with DNAs and changes due to patient choice on the suspected cancer referral process, and endeavour to reappoint at the earliest opportunity, record this information and keep GPs informed.

Ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

Ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security.

Any other duties within grade appropriate. You may be asked to cover booking services work on any of the sites to help over sickness and annual leave.

Job responsibilities

Ensure that suspected cancer patients are allocated appointments and admissions in chronological order and offered a suitable date to attend.

Communicate with patients and GP surgeries regarding appointments, admissions and removals from the waiting list, both over the telephone and in writing, as appropriate.

Ensure that patients are allocated dates to avoid vacant slots in clinics/theatre lists and that clinics booking rules are adhered to.

Support the Outpatient Appointments Co-Ordinators and admissions officer when requests for cancelled / reduced / additional clinics are actioned, offering patients appropriate revised appointment dates over the telephone.

Ensure that all calls to make appointments or admissions are dealt with promptly and professionally in line with Booking Services policies and procedures for the service.

Ensure that all urgent suspected cancer referrals from GPs have a recorded date of decision to refer, dates sent and received, and accurate patient details.

Ensure that referrals are added to the outpatient waiting list and given the first available appointment, as identified on PAS, or according to the booking rules supplied by consultants. If no appointment is available immediately escalate to the appropriate Directorate Management.

Ensure that all details of all referrals and appointments are entered in a timely manner onto the Cancer Database, including subsequent changes and cancellations. Enter priority referral according to outcome, and enter waiting days if necessary, according to procedures established.

Ensure that the patients are booked for a consultation or diagnostic procedure asap, either by liaison with specific departments, through established pathways, or by making an outpatient appointment considering the residential address of the patient if possible.

Deal with DNAs and changes due to patient choice on the suspected cancer referral process, and endeavour to reappoint at the earliest opportunity, record this information and keep GPs informed.

Ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

Ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security.

Any other duties within grade appropriate. You may be asked to cover booking services work on any of the sites to help over sickness and annual leave.

Person Specification

Experience

Essential

• Previous NHS experience Experience of working with public Working within deadlines

Desirable

• Waiting list management

Qualifications

Essential

• 5 GCSEs in Maths and English or equivalent.

Knowledge and skills

Essential

• Excellent Keyboard skills. Microsoft office including excel, word and Microsoft outlook.

Desirable

• Experience of using: PAS System E-Referral system Somerset Cancer Register Knowledge of: Suspected Cancer and RTT pathways Patient Access Policy

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Person Specification

Experience

Essential

• Previous NHS experience Experience of working with public Working within deadlines

Desirable

• Waiting list management

Qualifications

Essential

• 5 GCSEs in Maths and English or equivalent.

Knowledge and skills

Essential

• Excellent Keyboard skills. Microsoft office including excel, word and Microsoft outlook.

Desirable

• Experience of using: PAS System E-Referral system Somerset Cancer Register Knowledge of: Suspected Cancer and RTT pathways Patient Access Policy

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job responsibilities

Ensure that suspected cancer patients are allocated appointments and admissions in chronological order and offered a suitable date to attend.

Communicate with patients and GP surgeries regarding appointments, admissions and removals from the waiting list, both over the telephone and in writing, as appropriate.

Ensure that patients are allocated dates to avoid vacant slots in clinics/theatre lists and that clinics booking rules are adhered to.

Support the Outpatient Appointments Co-Ordinators and admissions officer when requests for cancelled / reduced / additional clinics are actioned, offering patients appropriate revised appointment dates over the telephone.

Ensure that all calls to make appointments or admissions are dealt with promptly and professionally in line with Booking Services policies and procedures for the service.

Ensure that all urgent suspected cancer referrals from GPs have a recorded date of decision to refer, dates sent and received, and accurate patient details.

Ensure that referrals are added to the outpatient waiting list and given the first available appointment, as identified on PAS, or according to the booking rules supplied by consultants. If no appointment is available immediately escalate to the appropriate Directorate Management.

Ensure that all details of all referrals and appointments are entered in a timely manner onto the Cancer Database, including subsequent changes and cancellations. Enter priority referral according to outcome, and enter waiting days if necessary, according to procedures established.

Ensure that the patients are booked for a consultation or diagnostic procedure asap, either by liaison with specific departments, through established pathways, or by making an outpatient appointment considering the residential address of the patient if possible.

Deal with DNAs and changes due to patient choice on the suspected cancer referral process, and endeavour to reappoint at the earliest opportunity, record this information and keep GPs informed.

Ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

Ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security.

Any other duties within grade appropriate. You may be asked to cover booking services work on any of the sites to help over sickness and annual leave.

Experience

Essential

• Previous NHS experience Experience of working with public Working within deadlines

Desirable

• Waiting list management

Qualifications

Essential

• 5 GCSEs in Maths and English or equivalent.

Knowledge and skills

Essential

• Excellent Keyboard skills. Microsoft office including excel, word and Microsoft outlook.

Desirable

• Experience of using: PAS System E-Referral system Somerset Cancer Register Knowledge of: Suspected Cancer and RTT pathways Patient Access Policy

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you are a current member of staff.