Receptionist A&E

We are a busy Emergency Department. We are looking for pleasant and caring Receptionists to join our efficient and professional team. You will have experience of dealing with the general public, be able to manage difficult situations and have a fundamental understanding of medical terminology and symptoms.

You will have a good general level of education at GCSE level or equivalent. You will be able to keep calm in a sometimes pressured and stressful environment, be a good communicator and have excellent organisational skills.

Main duties of the job

Emergency Department Receptionists work a flexible 24 hour rota system to include weekends, nights and bank holidays as required. In return for your hard work and dedication, we offer excellent opportunities for career progression and professional development. Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

About us

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Contract

Permanent

Working pattern

Full-time,

Part-time,

Flexible working

Reference number

C9365-26-0766

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Job responsibilities

Please refer to the job description attached.

If you have any questions about the position please do not hesitate to contact us.

Job responsibilities

Please refer to the job description attached.

If you have any questions about the position please do not hesitate to contact us.

Person Specification

Experience

Essential

• Must be used to working in busy environment with a variety of different people.
• Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries.

Desirable

• Previous experience in a health care setting.

Qualifications

Essential

• You will have a good general level of education at GCSE level or equivalent.
• Basic keyboard skills/qualification.

Person Specification

Experience

Essential

• Must be used to working in busy environment with a variety of different people.
• Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries.

Desirable

• Previous experience in a health care setting.

Qualifications

Essential

• You will have a good general level of education at GCSE level or equivalent.
• Basic keyboard skills/qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job responsibilities

Please refer to the job description attached.

If you have any questions about the position please do not hesitate to contact us.

Experience

Essential

• Must be used to working in busy environment with a variety of different people.
• Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries.

Desirable

• Previous experience in a health care setting.

Qualifications

Essential

• You will have a good general level of education at GCSE level or equivalent.
• Basic keyboard skills/qualification.