Nursing Associate Outpatients

Are you a passionate and motivated Nursing Associate looking for an exciting new opportunity? Why not bring your skills, enthusiasm and compassion to our Outpatients Department at Kidderminster Hospital and Treatment Centre?

We are looking for a Band 4 Nursing Associate to join our welcoming and supportive team. This is an exciting opportunity to work within a varied outpatient environment, caring for patients across a range of specialities and playing a key role in delivering a safe, effective and positive patient experience.

Working in Outpatients offers the opportunity to develop your clinical skills, expand your knowledge and gain valuable experience across different areas of care. You will work alongside a dedicated multidisciplinary team, contributing to high-quality patient care while supporting the smooth running of our services.

We are looking for someone who is caring, enthusiastic, organised and committed to delivering excellent patient-centred care. You will be supported to develop within your role and encouraged to make the most of opportunities to learn and grow professionally.

Main duties of the job

• Deliver safe, patient-centred care to outpatients, working within the Nursing Associate scope of practice and escalating concerns appropriately.

• Undertake a range of clinical assessments and observations, including NEWS, blood glucose, ECGs and others, recognising deterioration and escalating appropriately.

• Perform clinical procedures within competence, including venepuncture, cannulation, compression bandaging and supporting investigations and treatments.

• Support patient flow through Outpatients, including preparation, assessment, treatment, admission/transfer and discharge.

• Communicate effectively with patients, relatives and the multidisciplinary team, providing information, reassurance and appropriate handovers while maintaining dignity, confidentiality and patient choice.

• Maintain high standards of infection prevention, health and safety and risk management, including reporting incidents, maintaining equipment and a safe clinical environment.

• Work collaboratively within the multidisciplinary team, including supporting and appropriately delegating to HCSWs and contributing to the induction and development of new staff and students.

• Contribute to audit, quality improvement and service development, helping implement changes and maintain high standards of care within the department.

• Maintain professional development and competence, including acting as an assessor/practice assessor, completing mandatory training and keeping practice up to date.

About us

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Details

Date posted

01 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Permanent

Working pattern

Full-time,

Flexible working

Reference number

C9365-26-0785

Job locations

Kidderminster Hospital and Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Job responsibilities

Job Purpose

The post holder is a

member of the direct care team and will provide advanced support to the

registered nurse to meet patients needs. You will be responsible for providing

care to patients as delegated by the registered nurse to ensure a seamless

service to patients.

Key Duties

Service Delivery Responsibilities

To

ensure own actions support equality, diversity and rights in the delivery of a

high standard of patient care.

To

contribute to the prevention and control of infection by monitoring and

recording any issues

To

comply with Trust Policies and Regulations and attend mandatory training.

To

be competent to work across multi-professional disciplines and make referrals

for additional assessments and treatments as required.

To

assist in maintaining own and others Health, Safety and Security in the

workplace for self and others.

To

act as champion where appropriate and as requested for areas such as Manual

Handling, Tissue Viability, Infection Prevention and Control and Nutrition,

and falls prevention.

Clinical

Responsibilities

Undertake

a range of delegated clinical duties within the Outpatients Department, working

independently within the scope of competence and escalating concerns

appropriately to a Registered Nurse or other appropriate clinician.

Maintain

and demonstrate competence in area-specific and generic clinical skills in

accordance with Trust policies, procedures and competency frameworks.

Undertake

appropriate clinical observations and assessments as required within the

outpatient setting, recognising and responding to changes in a patient's

condition and escalating concerns promptly.

Measure,

monitor and accurately record clinical observations as required.

Calculate

and record the National Early Warning Score where clinically indicated

and take appropriate action in accordance with Trust policy and escalation

procedures.

Undertake

venepuncture, cannulation and other approved clinical procedures following

appropriate training, competency assessment and within the scope of the role.

Undertake

complex dressings, including compression bandaging, within Vascular and other

clinics after completion of appropriate training and competency assessment.

Perform

capillary blood glucose monitoring and urinalysis where clinically indicated,

recording results accurately and escalating abnormal findings appropriately.

Perform

electrocardiograms following appropriate training and competency

assessment, ensuring recordings are of an appropriate standard and promptly

communicated to the relevant clinician.

Support

clinicians with outpatient investigations, procedures and treatments within the

individual's scope of competence and following appropriate training.

Prepare

patients appropriately for planned outpatient investigations and procedures,

ensuring relevant information, clinical observations and documentation are

completed accurately.

Provide

appropriate support and reassurance to patients before, during and following

outpatient investigations and procedures.

Observe

patients following procedures or interventions where required, recognising

signs of deterioration, adverse reactions or complications and escalating

concerns immediately to the appropriate Registered Nurse or clinician.

Assist

Registered Nurses and other clinicians in the management of patients who become

acutely unwell within the Outpatients Department, initiating appropriate

immediate action within the scope of competence and Trust policy.

Identify

and report clinical risks or changes in a patient's condition to the

appropriate Registered Nurse or clinician.

Undertake

appropriate assessments relevant to the outpatient environment, including falls

risk, safeguarding, wellbeing and other clinical assessments as required by the

service.

Contribute

to the management of patients with additional needs,

including those requiring reasonable adjustments, communication support or

assistance to access outpatient services.

Maintain

accurate, timely and comprehensive clinical documentation in accordance with

Trust policies and professional standards, ensuring records are clear, concise and legible.

Obtain and communicate investigation results as appropriate, ensuring abnormal

or clinically significant results are escalated promptly to the relevant

clinician.

Support

the safe and effective flow of patients through the Outpatients Department,

contributing to the efficient preparation, assessment, treatment and discharge

of patients.

Provide

patients with appropriate information relating to their appointment,

investigation, treatment or onward care, within the scope of the role, and

ensure patients know how to seek further advice or support when required.

Recognise

and escalate safeguarding concerns in accordance with Trust policies and

procedures, contributing to the protection of children and adults at risk.

Maintain

effective communication with patients, relatives and carers, demonstrating

compassion, respect and sensitivity, particularly when patients may be anxious,

distressed or receiving difficult information.

Demonstrate

effective communication skills when supporting patients with additional

communication needs, language barriers, sensory impairment, learning

disabilities or other individual requirements.

Maintain

patient dignity, privacy, confidentiality and choice at all times, recognising

the importance of a positive patient experience within the outpatient

environment.

Demonstrate

excellent customer care skills and act as a positive role model for colleagues,

contributing to a welcoming, professional and patient-centred outpatient

service.

Recognise

challenging or potentially aggressive behaviour and use appropriate

communication and de-escalation techniques, seeking assistance when required

and following Trust procedures.

Maintain

high standards of Infection Prevention and Control at all times, ensuring

clinical areas, equipment and patient environments are maintained in accordance

with Trust policy.

Ensure

clinical equipment is appropriately prepared, cleaned, maintained and stored,

reporting faults or concerns promptly and following relevant departmental

procedures.

Contribute

to maintaining a safe, clean and well-organised clinical environment and report

any environmental, health and safety or infection prevention concerns to the

appropriate person.

Support

the safe management of clinical stock and supplies, monitoring stock levels and

ensuring appropriate equipment and consumables are available for outpatient

clinics and procedures.

Ensure

incidents, accidents, near misses and other safety concerns are reported

promptly and managed in accordance with Trust policy, including the completion

of Datix.

Contribute

to the development and production of appropriate patient information and

support patients to access relevant health information and services.

Promote

health and wellbeing and provide appropriate health promotion information

within the scope of the role.

Maintain

accurate and timely patient and service-related data, contributing to audit and quality improvement activities as required.

Work

collaboratively with ALL colleagues to support the delivery of effective outpatient

services.

Provide

support, guidance and appropriate delegation to Healthcare Support Workers within the limits of the role, ensuring delegated activities

are undertaken safely and effectively.

Participate

in the induction, orientation and support of newly appointed staff and

students, sharing knowledge and demonstrating good practice.

Participate

in departmental meetings, training and professional

development activities as required.

Maintain

and develop clinical knowledge and skills appropriate to the role, undertaking

mandatory and role-specific training.

Work

within the boundaries of the Nursing Associate role, recognising limitations of

competence and seeking advice appropriately.

Uphold

and promote high standards of professional practice, behaviour and

patient-centred care at all times, working in accordance with Trust policies,

procedures, values and relevant professional standards.

Personal Development

Act

as an Assessor for staff

Act

as a Practice Assessor for students

Maintain

a personal development plan and an annual programme of learning and development

to ensure clinical practice is based on best practice and up to date.

To

be responsible for own practice.

Maintain

responsibility for the identification of own continuing educational needs.

Formulate

a personal development plan, take part in annual appraisal and keep

revalidation records up to date.

Administration and Clerical

Responsibilities

Demonstrate

the use of information technology to benefit the service.

Record,

report and where required take responsibility for a variety of systems required

for delivering the service, e.g. supplies and

environmental estates issues.

Utilise

the information systems for reporting relevant data.

Use

of clinical databases e.g. patient records, order systems, etc.

To

obtain blood results from the appropriate IT system.

Quality Improvement

Carry

out relevant audits as delegated by the Outpatients Sister and assist in the development of action plans as a result of findings.

Work

with the department staff on quality improvement initiatives and support the embedding of change initiatives into

clinical practice.

Job responsibilities

Job Purpose

The post holder is a

member of the direct care team and will provide advanced support to the

registered nurse to meet patients needs. You will be responsible for providing

care to patients as delegated by the registered nurse to ensure a seamless

service to patients.

Key Duties

Service Delivery Responsibilities

To

ensure own actions support equality, diversity and rights in the delivery of a

high standard of patient care.

To

contribute to the prevention and control of infection by monitoring and

recording any issues

To

comply with Trust Policies and Regulations and attend mandatory training.

To

be competent to work across multi-professional disciplines and make referrals

for additional assessments and treatments as required.

To

assist in maintaining own and others Health, Safety and Security in the

workplace for self and others.

To

act as champion where appropriate and as requested for areas such as Manual

Handling, Tissue Viability, Infection Prevention and Control and Nutrition,

and falls prevention.

Clinical

Responsibilities

Undertake

a range of delegated clinical duties within the Outpatients Department, working

independently within the scope of competence and escalating concerns

appropriately to a Registered Nurse or other appropriate clinician.

Maintain

and demonstrate competence in area-specific and generic clinical skills in

accordance with Trust policies, procedures and competency frameworks.

Undertake

appropriate clinical observations and assessments as required within the

outpatient setting, recognising and responding to changes in a patient's

condition and escalating concerns promptly.

Measure,

monitor and accurately record clinical observations as required.

Calculate

and record the National Early Warning Score where clinically indicated

and take appropriate action in accordance with Trust policy and escalation

procedures.

Undertake

venepuncture, cannulation and other approved clinical procedures following

appropriate training, competency assessment and within the scope of the role.

Undertake

complex dressings, including compression bandaging, within Vascular and other

clinics after completion of appropriate training and competency assessment.

Perform

capillary blood glucose monitoring and urinalysis where clinically indicated,

recording results accurately and escalating abnormal findings appropriately.

Perform

electrocardiograms following appropriate training and competency

assessment, ensuring recordings are of an appropriate standard and promptly

communicated to the relevant clinician.

Support

clinicians with outpatient investigations, procedures and treatments within the

individual's scope of competence and following appropriate training.

Prepare

patients appropriately for planned outpatient investigations and procedures,

ensuring relevant information, clinical observations and documentation are

completed accurately.

Provide

appropriate support and reassurance to patients before, during and following

outpatient investigations and procedures.

Observe

patients following procedures or interventions where required, recognising

signs of deterioration, adverse reactions or complications and escalating

concerns immediately to the appropriate Registered Nurse or clinician.

Assist

Registered Nurses and other clinicians in the management of patients who become

acutely unwell within the Outpatients Department, initiating appropriate

immediate action within the scope of competence and Trust policy.

Identify

and report clinical risks or changes in a patient's condition to the

appropriate Registered Nurse or clinician.

Undertake

appropriate assessments relevant to the outpatient environment, including falls

risk, safeguarding, wellbeing and other clinical assessments as required by the

service.

Contribute

to the management of patients with additional needs,

including those requiring reasonable adjustments, communication support or

assistance to access outpatient services.

Maintain

accurate, timely and comprehensive clinical documentation in accordance with

Trust policies and professional standards, ensuring records are clear, concise and legible.

Obtain and communicate investigation results as appropriate, ensuring abnormal

or clinically significant results are escalated promptly to the relevant

clinician.

Support

the safe and effective flow of patients through the Outpatients Department,

contributing to the efficient preparation, assessment, treatment and discharge

of patients.

Provide

patients with appropriate information relating to their appointment,

investigation, treatment or onward care, within the scope of the role, and

ensure patients know how to seek further advice or support when required.

Recognise

and escalate safeguarding concerns in accordance with Trust policies and

procedures, contributing to the protection of children and adults at risk.

Maintain

effective communication with patients, relatives and carers, demonstrating

compassion, respect and sensitivity, particularly when patients may be anxious,

distressed or receiving difficult information.

Demonstrate

effective communication skills when supporting patients with additional

communication needs, language barriers, sensory impairment, learning

disabilities or other individual requirements.

Maintain

patient dignity, privacy, confidentiality and choice at all times, recognising

the importance of a positive patient experience within the outpatient

environment.

Demonstrate

excellent customer care skills and act as a positive role model for colleagues,

contributing to a welcoming, professional and patient-centred outpatient

service.

Recognise

challenging or potentially aggressive behaviour and use appropriate

communication and de-escalation techniques, seeking assistance when required

and following Trust procedures.

Maintain

high standards of Infection Prevention and Control at all times, ensuring

clinical areas, equipment and patient environments are maintained in accordance

with Trust policy.

Ensure

clinical equipment is appropriately prepared, cleaned, maintained and stored,

reporting faults or concerns promptly and following relevant departmental

procedures.

Contribute

to maintaining a safe, clean and well-organised clinical environment and report

any environmental, health and safety or infection prevention concerns to the

appropriate person.

Support

the safe management of clinical stock and supplies, monitoring stock levels and

ensuring appropriate equipment and consumables are available for outpatient

clinics and procedures.

Ensure

incidents, accidents, near misses and other safety concerns are reported

promptly and managed in accordance with Trust policy, including the completion

of Datix.

Contribute

to the development and production of appropriate patient information and

support patients to access relevant health information and services.

Promote

health and wellbeing and provide appropriate health promotion information

within the scope of the role.

Maintain

accurate and timely patient and service-related data, contributing to audit and quality improvement activities as required.

Work

collaboratively with ALL colleagues to support the delivery of effective outpatient

services.

Provide

support, guidance and appropriate delegation to Healthcare Support Workers within the limits of the role, ensuring delegated activities

are undertaken safely and effectively.

Participate

in the induction, orientation and support of newly appointed staff and

students, sharing knowledge and demonstrating good practice.

Participate

in departmental meetings, training and professional

development activities as required.

Maintain

and develop clinical knowledge and skills appropriate to the role, undertaking

mandatory and role-specific training.

Work

within the boundaries of the Nursing Associate role, recognising limitations of

competence and seeking advice appropriately.

Uphold

and promote high standards of professional practice, behaviour and

patient-centred care at all times, working in accordance with Trust policies,

procedures, values and relevant professional standards.

Personal Development

Act

as an Assessor for staff

Act

as a Practice Assessor for students

Maintain

a personal development plan and an annual programme of learning and development

to ensure clinical practice is based on best practice and up to date.

To

be responsible for own practice.

Maintain

responsibility for the identification of own continuing educational needs.

Formulate

a personal development plan, take part in annual appraisal and keep

revalidation records up to date.

Administration and Clerical

Responsibilities

Demonstrate

the use of information technology to benefit the service.

Record,

report and where required take responsibility for a variety of systems required

for delivering the service, e.g. supplies and

environmental estates issues.

Utilise

the information systems for reporting relevant data.

Use

of clinical databases e.g. patient records, order systems, etc.

To

obtain blood results from the appropriate IT system.

Quality Improvement

Carry

out relevant audits as delegated by the Outpatients Sister and assist in the development of action plans as a result of findings.

Work

with the department staff on quality improvement initiatives and support the embedding of change initiatives into

clinical practice.

Person Specification

Skills and Knowledge

Essential

• Ability to communicate effectively with all members of the multidisciplinary team, relatives and patients
• Evidence of good interpersonal skills
• Good written, verbal and non-verbal communication skills
• Good mediating or counselling skills
• Able to communicate sensitive information to patients and carers in an empathetic and understandable manner

Desirable

• Experience and competency in ECGs, cannulation, venepuncture and complex wound dressings.

Personal Qualities

Essential

• Ability to prioritise and work under pressure
• Moderate physical effort required for long periods on a daily basis

Other Job Requirements

Essential

• Contact with bodily fluids associated with treatment and examination of patients
• Frequent requirement for assisting in moving patients and handling of inanimate objects.
• Ability to recognise own limitations and to escalate to senior staff appropriately.

Qualifications

Essential

• Foundation Degree Nursing Associate
• Demonstrates a commitment to further learning and personal development
• Evidence of full-time educational achievements
• Level 2 in Maths and English or equivalent
• Registration with the NMC as a nursing associate

Experience

Essential

• Band 4 experience within an Outpatient setting
• Able to prioritise workload and to work independently or as part of a team.
• Basic numerical skills
• Intermediate keyboard skills
• Organisational skills
• Compassionate, caring and approachable.

Person Specification

Skills and Knowledge

Essential

• Ability to communicate effectively with all members of the multidisciplinary team, relatives and patients
• Evidence of good interpersonal skills
• Good written, verbal and non-verbal communication skills
• Good mediating or counselling skills
• Able to communicate sensitive information to patients and carers in an empathetic and understandable manner

Desirable

• Experience and competency in ECGs, cannulation, venepuncture and complex wound dressings.

Personal Qualities

Essential

• Ability to prioritise and work under pressure
• Moderate physical effort required for long periods on a daily basis

Other Job Requirements

Essential

• Contact with bodily fluids associated with treatment and examination of patients
• Frequent requirement for assisting in moving patients and handling of inanimate objects.
• Ability to recognise own limitations and to escalate to senior staff appropriately.

Qualifications

Essential

• Foundation Degree Nursing Associate
• Demonstrates a commitment to further learning and personal development
• Evidence of full-time educational achievements
• Level 2 in Maths and English or equivalent
• Registration with the NMC as a nursing associate

Experience

Essential

• Band 4 experience within an Outpatient setting
• Able to prioritise workload and to work independently or as part of a team.
• Basic numerical skills
• Intermediate keyboard skills
• Organisational skills
• Compassionate, caring and approachable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see

NHS Careers website .

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster Hospital and Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster Hospital and Treatment Centre

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job responsibilities

Job Purpose

The post holder is a

member of the direct care team and will provide advanced support to the

registered nurse to meet patients needs. You will be responsible for providing

care to patients as delegated by the registered nurse to ensure a seamless

service to patients.

Key Duties

Service Delivery Responsibilities

To

ensure own actions support equality, diversity and rights in the delivery of a

high standard of patient care.

To

contribute to the prevention and control of infection by monitoring and

recording any issues

To

comply with Trust Policies and Regulations and attend mandatory training.

To

be competent to work across multi-professional disciplines and make referrals

for additional assessments and treatments as required.

To

assist in maintaining own and others Health, Safety and Security in the

workplace for self and others.

To

act as champion where appropriate and as requested for areas such as Manual

Handling, Tissue Viability, Infection Prevention and Control and Nutrition,

and falls prevention.

Clinical

Responsibilities

Undertake

a range of delegated clinical duties within the Outpatients Department, working

independently within the scope of competence and escalating concerns

appropriately to a Registered Nurse or other appropriate clinician.

Maintain

and demonstrate competence in area-specific and generic clinical skills in

accordance with Trust policies, procedures and competency frameworks.

Undertake

appropriate clinical observations and assessments as required within the

outpatient setting, recognising and responding to changes in a patient's

condition and escalating concerns promptly.

Measure,

monitor and accurately record clinical observations as required.

Calculate

and record the National Early Warning Score where clinically indicated

and take appropriate action in accordance with Trust policy and escalation

procedures.

Undertake

venepuncture, cannulation and other approved clinical procedures following

appropriate training, competency assessment and within the scope of the role.

Undertake

complex dressings, including compression bandaging, within Vascular and other

clinics after completion of appropriate training and competency assessment.

Perform

capillary blood glucose monitoring and urinalysis where clinically indicated,

recording results accurately and escalating abnormal findings appropriately.

Perform

electrocardiograms following appropriate training and competency

assessment, ensuring recordings are of an appropriate standard and promptly

communicated to the relevant clinician.

Support

clinicians with outpatient investigations, procedures and treatments within the

individual's scope of competence and following appropriate training.

Prepare

patients appropriately for planned outpatient investigations and procedures,

ensuring relevant information, clinical observations and documentation are

completed accurately.

Provide

appropriate support and reassurance to patients before, during and following

outpatient investigations and procedures.

Observe

patients following procedures or interventions where required, recognising

signs of deterioration, adverse reactions or complications and escalating

concerns immediately to the appropriate Registered Nurse or clinician.

Assist

Registered Nurses and other clinicians in the management of patients who become

acutely unwell within the Outpatients Department, initiating appropriate

immediate action within the scope of competence and Trust policy.

Identify

and report clinical risks or changes in a patient's condition to the

appropriate Registered Nurse or clinician.

Undertake

appropriate assessments relevant to the outpatient environment, including falls

risk, safeguarding, wellbeing and other clinical assessments as required by the

service.

Contribute

to the management of patients with additional needs,

including those requiring reasonable adjustments, communication support or

assistance to access outpatient services.

Maintain

accurate, timely and comprehensive clinical documentation in accordance with

Trust policies and professional standards, ensuring records are clear, concise and legible.

Obtain and communicate investigation results as appropriate, ensuring abnormal

or clinically significant results are escalated promptly to the relevant

clinician.

Support

the safe and effective flow of patients through the Outpatients Department,

contributing to the efficient preparation, assessment, treatment and discharge

of patients.

Provide

patients with appropriate information relating to their appointment,

investigation, treatment or onward care, within the scope of the role, and

ensure patients know how to seek further advice or support when required.

Recognise

and escalate safeguarding concerns in accordance with Trust policies and

procedures, contributing to the protection of children and adults at risk.

Maintain

effective communication with patients, relatives and carers, demonstrating

compassion, respect and sensitivity, particularly when patients may be anxious,

distressed or receiving difficult information.

Demonstrate

effective communication skills when supporting patients with additional

communication needs, language barriers, sensory impairment, learning

disabilities or other individual requirements.

Maintain

patient dignity, privacy, confidentiality and choice at all times, recognising

the importance of a positive patient experience within the outpatient

environment.

Demonstrate

excellent customer care skills and act as a positive role model for colleagues,

contributing to a welcoming, professional and patient-centred outpatient

service.

Recognise

challenging or potentially aggressive behaviour and use appropriate

communication and de-escalation techniques, seeking assistance when required

and following Trust procedures.

Maintain

high standards of Infection Prevention and Control at all times, ensuring

clinical areas, equipment and patient environments are maintained in accordance

with Trust policy.

Ensure

clinical equipment is appropriately prepared, cleaned, maintained and stored,

reporting faults or concerns promptly and following relevant departmental

procedures.

Contribute

to maintaining a safe, clean and well-organised clinical environment and report

any environmental, health and safety or infection prevention concerns to the

appropriate person.

Support

the safe management of clinical stock and supplies, monitoring stock levels and

ensuring appropriate equipment and consumables are available for outpatient

clinics and procedures.

Ensure

incidents, accidents, near misses and other safety concerns are reported

promptly and managed in accordance with Trust policy, including the completion

of Datix.

Contribute

to the development and production of appropriate patient information and

support patients to access relevant health information and services.

Promote

health and wellbeing and provide appropriate health promotion information

within the scope of the role.

Maintain

accurate and timely patient and service-related data, contributing to audit and quality improvement activities as required.

Work

collaboratively with ALL colleagues to support the delivery of effective outpatient

services.

Provide

support, guidance and appropriate delegation to Healthcare Support Workers within the limits of the role, ensuring delegated activities

are undertaken safely and effectively.

Participate

in the induction, orientation and support of newly appointed staff and

students, sharing knowledge and demonstrating good practice.

Participate

in departmental meetings, training and professional

development activities as required.

Maintain

and develop clinical knowledge and skills appropriate to the role, undertaking

mandatory and role-specific training.

Work

within the boundaries of the Nursing Associate role, recognising limitations of

competence and seeking advice appropriately.

Uphold

and promote high standards of professional practice, behaviour and

patient-centred care at all times, working in accordance with Trust policies,

procedures, values and relevant professional standards.

Personal Development

Act

as an Assessor for staff

Act

as a Practice Assessor for students

Maintain

a personal development plan and an annual programme of learning and development

to ensure clinical practice is based on best practice and up to date.

To

be responsible for own practice.

Maintain

responsibility for the identification of own continuing educational needs.

Formulate

a personal development plan, take part in annual appraisal and keep

revalidation records up to date.

Administration and Clerical

Responsibilities

Demonstrate

the use of information technology to benefit the service.

Record,

report and where required take responsibility for a variety of systems required

for delivering the service, e.g. supplies and

environmental estates issues.

Utilise

the information systems for reporting relevant data.

Use

of clinical databases e.g. patient records, order systems, etc.

To

obtain blood results from the appropriate IT system.

Quality Improvement

Carry

out relevant audits as delegated by the Outpatients Sister and assist in the development of action plans as a result of findings.

Work

with the department staff on quality improvement initiatives and support the embedding of change initiatives into

clinical practice.

Skills and Knowledge

Essential

• Ability to communicate effectively with all members of the multidisciplinary team, relatives and patients
• Evidence of good interpersonal skills
• Good written, verbal and non-verbal communication skills
• Good mediating or counselling skills
• Able to communicate sensitive information to patients and carers in an empathetic and understandable manner

Desirable

• Experience and competency in ECGs, cannulation, venepuncture and complex wound dressings.

Personal Qualities

Essential

• Ability to prioritise and work under pressure
• Moderate physical effort required for long periods on a daily basis

Other Job Requirements

Essential

• Contact with bodily fluids associated with treatment and examination of patients
• Frequent requirement for assisting in moving patients and handling of inanimate objects.
• Ability to recognise own limitations and to escalate to senior staff appropriately.

Qualifications

Essential

• Foundation Degree Nursing Associate
• Demonstrates a commitment to further learning and personal development
• Evidence of full-time educational achievements
• Level 2 in Maths and English or equivalent
• Registration with the NMC as a nursing associate

Experience

Essential

• Band 4 experience within an Outpatient setting
• Able to prioritise workload and to work independently or as part of a team.
• Basic numerical skills
• Intermediate keyboard skills
• Organisational skills
• Compassionate, caring and approachable.