Problem Manager - Cloud

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About the Opportunity

Ericsson is seeking an experienced CNIS Problem Manager to drive the identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms.

The role combines ITIL Problem Management, technical root-cause analysis, and strong knowledge of Kubernetes, CNIS, cloud-native networking, Rook-Ceph storage, CNF platforms, and 5G Core infrastructure. The successful candidate will coordinate cross-functional teams to improve platform stability, reduce repeat incidents, and ensure effective corrective and preventive actions.

The role requires close collaboration with CNIS engineering, Kubernetes platform teams, network and storage specialists, CNF owners, NOC operations, service assurance, vendors, and customer-facing teams.

What you will do:

• Knowledge of Ericsson Cloud Native Infrastructure Services (CNIS).
• Experience with Ericsson Cloud Container Distribution (ECCD), CEE, and Kubernetes platforms.
• Familiarity with Ericsson CNFs, 4G/5G Core, IMS, EPC, and telecom workloads.
• Understanding of Ericsson tools such as ENM, CENX, EO-EVNFM, OMC, and ESM.
• Experience with cloud-native networking, storage, observability, and lifecycle management.
• Knowledge of Kubernetes troubleshooting, Helm, CNF onboarding, upgrades, scaling, and resilience.
• Ability to perform RCA and Problem Management across Ericsson cloud platforms.
• Familiarity with Rook-Ceph, Multus, Calico, SR-IOV, Prometheus, Grafana, and centralized logging.
• Understanding of Ericsson cloud security, PKI, LDAP, Keycloak, RBAC, and SSO.
• ITIL Problem Management experience in a telecom cloud or NOC environment.

The skills you bring:

• Bachelor's degree in Telecommunications, Electronics, Computer Science, Information Technology, or a related field.
• 4-12 years of experience in Kubernetes, cloud-native infrastructure, telecom platforms, NOC operations, or ITIL Problem Management.
• Strong knowledge of ITIL Problem Management, incident management, RCA, and continual service improvement.
• Hands-on experience with Kubernetes, CNIS, CNFs, Helm, YAML, Git, and Linux.
• Practical knowledge of Multus, Calico, SR-IOV, Rook-Ceph, CSI, and persistent storage.
• Understanding of L2/L3 networking, VLAN, VXLAN, BGP, IPAM, routing, and network policies.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: India (IN) ||

Req ID: 792818