Service Monitiring Engineer

• Join our Team

About this opportunity:

We are looking for a dynamic and dedicated individual to join our team as an Automated Operations Engineer. In this role, you will be responsible for coordinating, supporting, managing, and executing 1st level proactive and reactive maintenance activities. As an integral part of our team, your contribution will help ensure we provide customers with continuous and consistent services that perform to Service Level Agreement (SLA) standards.

What you will do:

• Monitor services and manage events at the 1st level.

• Assess trends identified from customer complaints.

• Manage and resolve incidents at the 1st level.

• Escalate and track security incidents.

• Initiate problem management and support corrective maintenance execution.

• Monitor and improve customer experience based on use cases.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.

• Test Automation Management Tools.

• Test Execution Engine.

• Dealing With Enquiries.

• MS TOP.

• Document Control.

• Software Performance Testing.

• Ericsson RAN Management.

• Ericsson VAS Management.

• Customer Complaint Resolution.

• Client Services.

• ITIL.

• Call Centers.

• Ericsson Packet Core Management.