Homesearch Advisor

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.

About the Team

Housing Services are looking for an experienced Housing Officer to join the busy Homesearch Team. The team manage the social housing register and allocate social housing through choice-based lettings.

About the Role

As a Homesearch Adviser, you will:

• Assess new housing applications to identify housing need in line with the Council's Homesearch Allocation Scheme.
• Consider social and medical priority, as well as overcrowding cases.
• Have considerable telephone contact with applicants who may be experiencing stressful housing situations.
• Process and respond to a significant number of client messages and requests for information.
• Update the public website with new housing and other information.
• Work closely with Social Landlords.
• Work with other Housing Organisations.

Currently, the team are homeworking, but it is planned that staff will return to Council Offices in Keynsham to work flexibly for part of the week.

About You

The role also requires:

• Excellent record keeping and IT skills.
• Experience of Civica Abritas or similar housing databases would be an advantage.
• You will need to have good communications skills.
• Experience of generating reports and managing website information would also be an advantage.

A driving license is required to fulfil the needs of the role.

If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Laurence Lindsay, Senior Housing Practitioner, laurencelindsay@bathnes.gov.uk or call (01225) 477251.

Interview date: TBC

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

Please note that this role is subject to an Basic DBS Check.