Event Engineer - FEP Pay

Reporting to the Operations Manager, you will be responsible for deploying and supporting a range of temporary networks and POS/Payments Technology that delivers flawless payment acceptance across event sites.

This person must have excellent communication, and problem-solving skills will be required as well as some proven experience or interest in the events/payments industry. An ability to successfully lead and manage an event team is highly valuable.

Responsibilities

• Execute event or venue technical solutions, working to Event Pack and Budget guidelines.
• Install EPOS/MPOS solutions within a temporary or fixed environment, providing full capability and user training to both internal and external customers.Ensure deployed solutions are PCI compliant where required.
• Ensure, via the team, that all technological solutions are tested and in correct working order prior to live event.
• Provide on-site technical support for the deployed infrastructure during an event or venue, monitoring performance, diagnosing, and fixing issues as they arise, providing a fast response service to issues and queries.
• Undertake the breakdown of event/venue specific equipment including the de- rigging and storage of any mobile technology upon completion.
• Ensure technical and operational issues are escalated in a timely fashion to your line manager. - Maintain all tools, equipment, and spares in a secure, organised, and accessible state.
• Ensure that all site Health & Safety rules, procedures and requirements are always adhered to, and safe working practices are adopted.
• Report any concerns regarding the suitability, security or use of company hardware to your line manager. - Provide Workshop based equipment maintenance during non-Event time as required.
• Take into consideration sustainable solutions and best practice to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy.
• Any other duties that may be required from time to time for the smooth running of the business.

Requirements

Essential

• Technical problem-solving ability
• Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines
• Good verbal and written communication skills with the ability to build effective business and colleague relationships and explain solutions to a non-technical audience.
• Ability to work unsupervised, using own initiative, in cooperation with other teams.
• Good administrative and excellent time keeping/working to deadlines.
• Understanding of events industry/experience of site-based working (exhibitions, conferences, green fields) - Understanding of, and commitment to, safe site working practices.
• Understanding of, and commitment to, the unsociable working hours that are necessary in the events industry (working hours will ordinarily be 5 days out of every 7 including weekends and long days at times)
• Full UK driving license (with no more than 6 points for minor convictions).
• Ability to engage with teams and manage the event successfully.
• Ability to work in and react to a changing environment and respond pragmatically to problems as they arise. - Ability to lead a team under pressure.
• Good layer 2 knowledge and experience of CAT 5 cabling and fibre, PoE and good IP knowledge including subnets, routing, VLANS etc.

Desirable

• Experience of working in a retail environment, with good working knowledge of payment solutions and EPOS.
• Demonstrable experience of deploying and managing wired and Wi-Fi networks within high density environments.
• Some planning and budgeting experience.
• Training/qualifications in site Health and Safety.

Benefits

• Competitive salary, commensurate with experience.
• Bonus scheme
• 25 days' annual leave plus bank holidays.
• Pension scheme.
• Access to FEP's wider employee benefits programme.
• A dynamic, fast-paced environment where you can make a genuine impact at some of the UK's most exciting venues.