Regional Operations Manager

🔥 Regional Operations Manager at Powerleague 🔥

Lead Performance. Inspire Teams. Grow the Region.

Location: Covering clubs across Scotland (Glasgow, Paisley and Edinburgh)

Salary: £50,000 - £55,000 per annum + bonus (DOE)

Job Type: Full Time | Permanent

👟 About Powerleague

At Powerleague, we're passionate about bringing people together through the love of sport. As we continue to grow, we're looking for an accomplished, results-driven Regional Operations Manager to lead our clubs across Scotland.

This is a high-impact opportunity for an experienced multi-site leader who combines strong commercial judgement with visible, people-centred leadership. You'll set the pace for your region, equip Club Managers to succeed and turn insight into action, creating stronger teams, better-performing clubs and memorable customer experiences.

🚀 What You'll Be Doing

As Regional Operations Manager, you'll take ownership of commercial performance, operational standards, customer experience and people development across your region. You will:

• Maximise Profitability: Meet or exceed sales targets and KPIs while managing operating costs and unlocking the commercial potential of each club.
• Deliver Excellence: Create a service-first culture and ensure consistently high operating standards and outstanding customer journeys.
• Inspire High Performance: Lead, coach and develop Club Managers, creating clarity, accountability and momentum across the region.
• Grow the Region: Use data, local insight and market awareness to identify and deliver practical growth opportunities.
• Champion Our Values: Bring our values to life through the decisions you make, the standards you set and the way you support your teams.

⚽ Key Responsibilities

Sales & Profitability

• Own and drive financial performance across the region, using data and analysis to make sound commercial decisions.
• Identify opportunities to increase profitability, maintain budget discipline and improve club performance.
• Meet or exceed agreed sales targets and KPIs while managing operational expenditure effectively.

Customer Experience

• Monitor and strengthen customer satisfaction, ensuring feedback is acted upon to improve service delivery.
• Build a service-led culture where teams consistently deliver an exceptional customer journey.

Operations Management

• Conduct purposeful bi-monthly club visits with clear objectives, agreed actions and effective follow-up.
• Maintain operational excellence and ensure compliance with company policies and procedures.

Leadership & Development

• Provide visible leadership, clear feedback, support and coaching to maximise Club Manager performance.
• Take an active role in recruitment, training, talent development and succession planning across the region.

Business Development

• Stay informed about local markets and competitors, identifying opportunities for growth and expansion.
• Recommend and implement practical strategies that strengthen operations and capture commercial opportunities.

🏆 What We're Looking For

• Proven success in a multi-site operations management role, ideally within leisure, sport or hospitality.
• Strong commercial acumen, including budget ownership and financial analysis.
• The ability to use data and insight to make informed decisions and improve performance.
• A track record of motivating, coaching and developing teams to deliver high performance.
• A passion for outstanding customer experiences and service-led cultures.
• Highly organised, proactive and comfortable operating in a fast-paced environment.

💚 How You'll Lead

You'll bring the Powerleague values to life every day: Energetic, Motivated, Passion to Serve, Ownership, Will to Win, Empowered and Relentless.

📩 Are You Ready to Join the Team?