Associate Manager, Technical Services

At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

As the Associate Manager over Technical Services, you will manage a team of Technical Specialists who deliver ethics and compliance product solutions to our customers. You will manage the day-to-day operations of the migration team to ensure timely completion of all work cases while maintaining an excellent standard of quality during this 18-month engagement.

In this hands-on role, your skills in personnel management, quality assurance and work prioritization/triage will be critical for the team's success. You will also collaborate with other managers and cross-functional team members to set daily and weekly organizational priorities for customer work completion.

You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Manage the day-to-day operations of the Technical Specialist team
• Set expectations, prioritize case load and motivate team members to deliver quality work on-time, ensuring the team consistently meets or exceeds targets for all KPIs
• Follow established processes and hold teams accountable to maintain highest level of code development
• Assess team members performance, professional development and progress toward initiatives, providing feedback and assistance for day-to-day activities
• Recruit, hire and on-board new staff members as needed
• Initiate continual improvement of team processes, standards, methodologies and tools with a focus on scalability and quality
• Monitor team related metrics, ensuring data capture is consistent and report monthly metrics to management
• Manage expedites, approvals, and escalations
• Be present in the NAVEX office at least 2 days per week
• Be available for collaboration during your assigned shift (overnight)
• Occasional travel may be required

What you'll bring:

• 2+ years of related professional experience required
• 1+ years effectively managing, leading and motivating direct reports preferred
• Proficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desired
• The ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completion
• The ability to foster valued customer relationships
• Good business judgment with a high level of attention to detail, excellent follow through and reliability
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.