Casino Manager

What you'll be doing

As Casino Manager, you'll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.

You'll:

• Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
• Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
• Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
• Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
• Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
• Ensure the gaming floor, equipment and team are presented to the highest standards.
• Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
• Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.

What will make you a great fit?

You'll already have casino management experience and know what it takes to run a successful gaming operation.

You'll also bring:

• Strong knowledge of UK casino gaming and gaming legislation.
• Proven experience of driving commercial performance, sales and yield.
• Excellent knowledge across live gaming, electronic gaming and customer hosting.
• A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
• A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.
• Confident leadership skills and the ability to get the best from a diverse team.
• Strong coaching and people-development skills.

Why Grosvenor?

This is an opportunity to take a leading role in an exciting, fast-paced casino environment where people, customers and performance all matter.