Operations Controller

Description

Due to 20% growth in the last 12 months, we are delighted to be recruiting an Operations Controller.

This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.

What We Offer:

• Baseline Salary of 33k P/A (with optional overtime)
• 4 on 4 off Shift Pattern (night shifts)
• 42 hours per week, with regular overtime opportunities.
• Full training of company systems and processes
• Smart uniform provided
• Career progression and personal development opportunities
• Customer service training

Duties and Responsibilities:

• Manage and coordinate daily operations and staff scheduling
• Supervise and support front line operational teams
• Monitor patrol equipment and performance
• Manage time and attendance systems
• Respond to incidents including key holding and alarm activations
• Participate and advise in development of staff and strategic planning
• Monitor and oversee contingency planning of manpower
• Ensure compliance with Health & Safety procedures
• Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
• Address and resolve customer and client queries professionally
• Liaise with internal teams to maintain accurate systems and data
• Ensure staff hours are manged in line with the European working time directive

Candidate Requirements:

• Full clean UK Driving licence essential
• Front line SIA licence Desirable however training can be provided to the right candidate
• A good understanding of Microsoft Office (Word, Excel, and Outlook)
• Flexible and reliable approach
• Strong interpersonal skills and an ability to collaborate at all levels
• Excellent written and verbal communication skills, in the English language
• Must be able to work as part of a team

We have been made aware that scammers may attempt to impersonate our organisation in relation to job opportunities. Please be aware that we will never ask applicants to pay money at any stage of our recruitment process. All legitimate communication regarding vacancies will come directly from our official channels.