Supervisor, Production Operations

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift: Varies

What you will be doing:

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.

• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.

• Monitor workflow, resolve operational issues, and support client and business needs.

• Analyze operational metrics and implement process improvements to increase efficiency and productivity.

• Ensure compliance with company policies, procedures, and regulatory requirements.

What you will need:

• High School Diploma or Equivalent (Bachelor's degree preferred)

• Typically Minimum 4 Years Relevant Operations or Production Experience

• Previous leadership, supervisory, or team lead experience preferred

• Strong problem-solving, communication, and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

Strongly preferred if you have:

• Experience leading teams in a high-volume production, print, manufacturing, or operations environment

• Experience with process improvement and performance metrics

• Knowledge of workforce planning, scheduling, and operational reporting

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Inclusive and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

• Career advancement opportunities within a global fintech leader

• Exposure to innovative technologies and operational excellence initiative Statement

EEOC Statement

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model