Treasury Management Application Support

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Treasury Management Application Support - 6+ Years of Experience - EMEA Shift - Pune Location ​‌

About the team

The FIS Enterprise Treasury Client Experience (CX) team provides product support to global clients using Quantum (FIS Treasury and Risk Manager - Quantum Edition). The team investigates functional and technical product issues, manages client communication, coordinates with internal resolver teams, and supports reliable day-to-day use of the Quantum application.

What you will be doing

• Own complex Quantum incidents and service requests from initial assessment through resolution, workaround, or effective hand-off, with clear accountability and timely updates.
• Investigate functional and technical issues using application behavior, logs, SQL queries, configuration details, interfaces, job status, and other available diagnostic evidence.
• Assess business impact and priority, manage escalations, and provide clear and accurate communication to clients and internal stakeholders.
• Provide product guidance across Quantum treasury workflows, including cash and liquidity management, payments, bank reconciliation, statements, accounting, reporting, interfaces, and related controls.
• Reproduce reported issues where possible, document findings, and coordinate with Product, Engineering, Professional Services, Hosting, Database, Network, and other resolver teams.
• Drive problem investigation and root cause coordination for recurring or high-impact issues, and convert findings into preventive actions, knowledge content, or support process improvements.
• Support client discussions, incident calls, product issue reviews, risk updates, and action tracking for assigned cases.
• Contribute to upgrade, release, testing, configuration, and post-change support activities as required.
• Maintain high-quality ticket updates, investigation notes, handovers, troubleshooting procedures, and knowledge articles.
• Work effectively across APJ, EMEA, and US stakeholder groups in a global support environment.
• Follow security, privacy, audit, and service management requirements while handling client information and production issues.

What you bring

Required experience and domain knowledge

• 6+ Yrs of Hands-on experience supporting a Treasury Management System.
• Relevant experience in product support, client services, treasury management, cash management, payments, banking, or financial application support.
• Working knowledge on SQL is preferred
• Working knowledge of treasury operations, including cash and liquidity management, payments, settlements, bank reconciliation, statements, accounting, and daily treasury controls.
• Basic working knowledge of key Quantum modules is advantageous, including Static Data Configuration; Cash Management (Cash Explorer); User Management; Pricing for Money Market and Bond instruments; Accounting Reporting (Accruals and Positions); Bank Import (Bank Statements and Balance Imports); and Accounting (General Ledger).
• Experience managing incidents, service requests, escalations, and problem investigations in an SLA-driven support environment.
• Experience communicating directly with global clients and explaining technical or functional issues in clear business language.
• Ability to work independently, prioritize competing client issues, and collaborate effectively as part of a global team.

Technical and operational skills

• Strong functional and technical troubleshooting skills for enterprise financial applications.
• Good working knowledge of SQL and relational database concepts, with the ability to analyze data.
• Ability to interpret application logs, interface status, job results, error messages, and configuration details.
• Understanding of application architecture, integrations, secure file transfer, and hosted or cloud environments.
• Experience with ServiceNow, Jira, or comparable service management and defect-tracking tools.
• Good documentation skills for ticket updates, client communication, handovers, troubleshooting guides, and KB articles.
• Knowledge of SWIFT messaging and ISO 20022 is advantageous where relevant to supported Quantum workflows.

Preferred Knowledge or Experience

• Experience with Quantum (FIS Treasury and Risk Manager - Quantum Edition) is strongly preferred or other product experience also good to have.
• Experience supporting global banks or corporate treasury clients is advantageous.
• ITIL Foundation, treasury, payments, SQL, cloud, or service management certification is advantageous.
• Experience contributing to knowledge management, automation, monitoring improvements, or support process improvement is preferred.
• Fluent written and spoken English.

What we offer you

• An opportunity to support global treasury clients using a leading FIS treasury solution.
• Learning and career development across product support, treasury, technology, and client service.
• Exposure to global clients and cross-functional teams.
• Health and family protection benefits, career mobility opportunities, learning offerings, and an adaptable home-office work model, subject to applicable company policies. Statement

Sourcing Model