Associate I, BPS Operations Processing

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Responsible for research and resolution of customer charge backs.
• Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
• Applies bank and card industry regulations and practices in resolving disputes.
• May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.
• Achieves Key Performance Indicators (KPI'S) in line with Service Level Agreements including quality standards.
• Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
• Processing other Dispute requirements including Section 75

What you bring:

• Minimum 1 Year experience is required working in BPO/Financial/Banking domain.
• Good Communication Skills
• Financial/Banking Domain is not mandate but preferred
• High School Diploma
• Results Orientation
• Customer Focus
• Fostering Relationships
• Effective Communication - Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire
• Resilience and Motivation
• Attention to Detail and Quality Orientation
• Assimilate and Analyze Information - Problem Solving

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Statement

Sourcing Model