Associate , Production Operations

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As an Associate Advanced, Production Operations, you will play a key role in supporting daily card production operations while serving as a trusted resource for associates and shift leadership. You will help ensure production activities are executed safely, efficiently, and in accordance with quality standards and operational procedures. This role combines hands-on production responsibilities with leadership support activities including training, testing, process documentation, and continuous improvement initiatives. Success is measured by operational excellence, team readiness, quality outcomes, and the achievement of production goals.

Schedule(s):

• D1: Monday - Wednesday from 7am - 7:30pm

• D2: Thursday - Saturday from 7am - 7:30pm

What You Will Be Doing

• Operate production equipment, inserters, printers, sorters, and related production systems to meet daily output targets.

• Support shift management by serving as a lead resource for production associates during daily operations.

• Assist with onboarding, training, and coaching team members on equipment, procedures, and quality standards.

• Conduct testing and validation activities for processes, materials, and equipment enhancements.

• Create, maintain, and update operational documentation, work instructions, and process guides.

• Monitor production workflows and identify opportunities to improve efficiency, accuracy, and throughput.

• Troubleshoot routine equipment and process issues to minimize downtime and maintain production schedules.

• Ensure compliance with operational, quality, security, and safety requirements in a regulated production environment.

• Track production results and communicate operational concerns, risks, and improvement opportunities to leadership.

• Perform repetitive tasks with accuracy and consistency while maintaining high quality standards and meeting deadlines.

Required Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.

• Experience working in a production, manufacturing, operations, or processing environment.

• Effective problem-solving and troubleshooting skills with attention to detail.

• Strong verbal and written communication skills, including documentation of procedures and processes.

• Ability to adapt to changing priorities, work independently, and collaborate across teams.

• Ability to lift, move, and handle production materials and perform repetitive tasks as required.

• Ability to work 12-hour shifts and overtime as needed to support business requirements.

Preferred Qualifications

• Experience supporting production leadership or acting as a lead associate within a manufacturing or operations environment.

• Knowledge of continuous improvement methodologies and process optimization practices.

• Experience creating work instructions, standard operating procedures, or training materials.

• Familiarity with production performance metrics and reporting tools.

• Experience working in a highly regulated, quality-driven production environment.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits Statement

EEOC Statement

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model