Telephonist

To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard.

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.

All employees are required to participate in annual Personal Achievement and Contribution Evaluation (PACE) activities and any associated training and/or learning opportunities. For those staff covered by Agenda for Change Terms and Conditions the Personal Development Review will incorporate the use of the Knowledge and Skills Framework Outline for the post.

Employees must act in a responsible manner to ensure the care of their health and safety and that of others who may be affected by their omissions at work.

Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.

Main duties of the job

To use technology and co-operate in the introduction of technological developments.

To update directory user database as and when required

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate record

To contact appropriate on-call staff when required

To announce all in-coming calls to wards as appropriate

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

350-TWS8341853

Job locations

V7 Building

Kings Business Park

Prescot

L34 1PJ

United Kingdom

Job responsibilities

To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift

To use technology and co-operate in the introduction of technological developments

To update directory user database as and when required

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate record

To contact appropriate on-call staff when required

To announce all in-coming calls to wards as appropriate

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Job responsibilities

To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift

To use technology and co-operate in the introduction of technological developments

To update directory user database as and when required

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate record

To contact appropriate on-call staff when required

To announce all in-coming calls to wards as appropriate

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Person Specification

Qualifications

Essential

• Good general education

Experience

Essential

• Telephonist experience using a computerised switchboard
• Previous experience working as a receptionist for a minimum of one year
• Excellent customer care skills

Desirable

• Previous experience working in similar position for the NHS
• Knowledge of Ericcson computerised switchboard

Knowledge

Essential

• A good standard of spoken and written English
• A confident and polite telephone manner

Skills

Essential

• Ability to use a computerised Switchboard
• Ability to work without direct supervision
• Windows based computer skills.
• Ability to work under time pressure
• An awareness of confidentiality issues
• Good timekeeping and reliability

Person Specification

Qualifications

Essential

• Good general education

Experience

Essential

• Telephonist experience using a computerised switchboard
• Previous experience working as a receptionist for a minimum of one year
• Excellent customer care skills

Desirable

• Previous experience working in similar position for the NHS
• Knowledge of Ericcson computerised switchboard

Knowledge

Essential

• A good standard of spoken and written English
• A confident and polite telephone manner

Skills

Essential

• Ability to use a computerised Switchboard
• Ability to work without direct supervision
• Windows based computer skills.
• Ability to work under time pressure
• An awareness of confidentiality issues
• Good timekeeping and reliability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7 Building

Kings Business Park

Prescot

L34 1PJ

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7 Building

Kings Business Park

Prescot

L34 1PJ

United Kingdom

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Job responsibilities

To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard

To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift

To use technology and co-operate in the introduction of technological developments

To update directory user database as and when required

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate record

To contact appropriate on-call staff when required

To announce all in-coming calls to wards as appropriate

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Qualifications

Essential

• Good general education

Experience

Essential

• Telephonist experience using a computerised switchboard
• Previous experience working as a receptionist for a minimum of one year
• Excellent customer care skills

Desirable

• Previous experience working in similar position for the NHS
• Knowledge of Ericcson computerised switchboard

Knowledge

Essential

• A good standard of spoken and written English
• A confident and polite telephone manner

Skills

Essential

• Ability to use a computerised Switchboard
• Ability to work without direct supervision
• Windows based computer skills.
• Ability to work under time pressure
• An awareness of confidentiality issues
• Good timekeeping and reliability